Privacy Statement

Privacy Statement

AXA UK plc (“AXA UK”) is part of the AXA Group of companies, which as a whole, takes your privacy very seriously. We promise to do all that we can to protect it.
The information below tells you, in mostly broad terms, how we use personal information that we collect from your use of our website.

Any personal information you supply to AXA UK via this website (and by other means) will be treated in accordance with the Data Protection Act 1998 and other legislation intended to protect your personal information and privacy.

This website has links to websites of other companies within the AXA Group (see below). Each AXA Group company’s website will contain similar details to those set out below, but which may be more specific to their business and we recommend that you check these, if you visit their websites.

 
What information do we collect, and how?

The personal information AXA UK collects through this website may include details such as your name, e-mail address, postal address, telephone number and date of birth and bank/credit card details.

Personal information is collected by AXA UK on this website:

• via enquiry, registration, and claim forms;
• when you purchase any of our products or services;
• when you fill out a survey, or vote in a poll on this website;
• through applications;
• through feedback forms and web analytics tags; and
• when you provide your details to us either online or offline.

We may also use cookies to collect website usage information. For further information, please see the section on cookies, below.

We may also collect IP addresses via a web analytics package.

 
What will the information be used for?

We would like to send you information about our products and services and any other services described in our website. We may also use the information we collect for analytical purposes, and to assist us in improving our processes, products and services.

We will also use information collected to safe-guard against fraud and money laundering. We are required to report details of some suspicious activities to the Serious Organised Crime Agency (SOCA).

Any personal information you supply to AXA UK via our website will be treated in accordance with the Data Protection Act 1998 (including any further amendments) and the Privacy and Electronic Communications Regulations 2003. If you provide personal information via our website, you will be told what the information you provide will be used for before the information is submitted to us, and you will have the chance to withhold or withdraw your consent for a use other than as listed above.

We may also use other companies to help us provide services to you and to store your information.  Many of these are AXA Group companies and some of these companies are based outside the UK, most notably in Switzerland where AXA has a very secure European Data Centre, and in India.

 
Your legal rights

AXA UK is committed to delivering the rights that the Data Protection Act 1998 and Privacy and Electronic Communications Regulations provides to individuals. Amongst these are:

a) the right to object to your personal information being used for direct marketing. We will give you the ability to object to this, and where required we will ensure we obtain your consent before undertaking marketing;
 
b) the right to request a copy of the personal information AXA UK holds about you.  To do this, please write to us with full details of what you require enclosing a cheque or postal order for £10 payable to AXA UK plc, at the following address:

Cookies

AXA UK sends cookies to your computer from this website. Cookies are pieces of information that a website transfers to your computer's hard disc for record keeping purposes. Cookies can make the web more useful to you by storing information about your preferences on particular websites, which allows website owners to provide more useful features for their users.

AXA UK uses cookies and tracking software to monitor customer traffic patterns and site usage in order to develop the design and layout of the site to better meet the needs of visitors to this website.  This will include non-specific data such as mouse-movements and pages visited.

Should you wish to restrict the data that we collect through our tracking software, you can either alter your cookies setting in your browser, or indicate your preference through our collection management page.

 
Errors and Omissions

If you believe that there may be an error in any of the information that you have submitted via this website, please email: webmaster@axa.co.uk.

We will review your records as soon as possible.

 
Third Party links

This website may contain links to other websites which are outside our control and are not covered by this Privacy Statement. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

 
Consent

We do not intentionally collect any information via this website from children under 16 years of age, and unless the information was collected in connection with a policy claim, shall delete the details of such users when a parent or guardian notifies us that any details have been obtained from their child.

 
Complaints

If you have a complaint, please contact us at the following address:

 
Additional Information

We will amend this Privacy Statement from time to time and for this reason, it is valid for a period of 1 day from the date you have viewed it. We recommend that you read this statement regularly.

Wherever the name ‘AXA’ is used on this website, this implies one or more of the following companies within the AXA Group of companies, which may offer products or services on this website. Further details can be found on the respective companies’ webpages:

AXA Insurance UK plc, trading as AXA Insurance and AXA Solutions registered in England and Wales with company no. 078950, registered office: 5 Old Broad Street, London, EC2N 1AD.

AXA Sun Life Services plc, trading as AXA Life, registered in England and Wales with company no. 3424940, registered office: 5 Old Broad Street, London, EC2N 1AD.

AXA Sun Life Direct, registered in England and Wales with company number 0058643. Registered office: 5 Old Broad Street London EC2N 1AD.

AXA PPP healthcare Limited, registered in England and Wales with company number 03148119. Registered office: 5 Old Broad Street London EC2N 1AD.

Swiftcover Insurance Services Ltd, registered in England and Wales with company no: 05298352. Registered office: 5 Old Broad Street London EC2N 1AD.