• If you have to make a claim you may already be under some stress. At AXA we offer support, a fast response and help you get back to normal as soon as possible.

    Making a claim is easy to do and the fastest way to get it resolved is to call us straight away.

     
  • If you’re an AXA home insurance customer and you’ve suffered damage to your home or its contents, you can call our claims team on 0330 024 8086*. Lines open: 24 hours a day, 7 days a week

    AXA home assistance customers should contact our domestic helpline for expert support. We can arrange for an approved contractor to help with plumbing, drainage, heating and electrical faults, and roofing.

    Call our domestic helpline to report a claim on 0330 024 1259. We’re open 24 hours a day, 7 days a week.

  • If you’re an AXA car insurance customer and you’ve suffered damage to your vehicle, call our claims team on 0330 024 1305. Lines open: 24 hours a day, every day. The AXA claims team can be contacted Monday to Friday 8am to 6pm and Saturday 9am to 12 noon (Sundays and public holidays closed). Emergency support is available at all other times. If you’re calling from abroad, dial (+44) 1892 502799*

    * Call costs may vary depending on your service provider.

    Supporting your claim

    In the event of theft, malicious damage or loss of property, make sure you contact the police and get a crime reference number.

    If you’ve had an accident, it's easy to overlook things in the heat of the moment. It’s important to get all the details of those involved, including witnesses, so you have all necessary information needed to make a car insurance claim. These details could help you in future disputes and will help us recover your losses quicker, including your excess, if you were not at fault.

    We’ve put together this handy guide which contains loads of useful information on what to do in the event of an accident. We suggest you print this off and keep it with you in your vehicle.

    AXA car insurance claims guide (pdf 0.4MB)

  • If you’re an AXA Travel insurance customer and you need to make a claim then please call our claims team on 0330 024 1308. Lines open Monday - Friday 9am to 5pm. Call costs may vary depending on your service provider

    For emergency medical and repatriation assistance please call us on +44 (0)1737 815626. Lines are open 24 hours a day, every day. Call costs may vary depending on your service provider.