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    Preparing for Brian


    • Tidy away garden furniture or loose items in a garage or garden shed with a securely locked door.

    • If it is safe to do so, secure any loose fences. Solid wooden fences can act like a sail in a high wind and are easily blown down and can cause damage to other property.

    • Trees do offer some protection to your property but loose or overhanging branches can cause damage in a storm. If you can, try to make sure they’re not close to windows or electricity cables.

    • Prepare a pack to include torches, batteries, candles & lighters, portable chargers for devices, first aid kit, water and non-perishable foods along with blankets in case the electricity and heating goes.

    • Charge all devices and switch to low battery mode and charge any portable chargers.

    • If possible park your car in a clear area and not under a tree to avoid damage.

    • Avoid all unnecessary journeys, if you must travel by car please slow down and watch out for high sided vehicles and vulnerable pedestrians.

    • Don’t take risks. Only attempt to stop any damage from getting worse if you’re absolutely certain that it’s safe to do so.

    • Make a note of our phone numbers in case you are unable to connect to the internet:

    Claims Notification Line - 0330 024 8086


    Home Emergency Line (if added as an optional extra) - 0330 024 1259


    Domestic Helpline (this provides contact to a supplier who can provide emergency repairs that you must pay for, however if you then make a claim you can often claim these costs back) - 01737 815927

    After the storm


    • Please be careful at all times, only leave your home if it is safe to do so as roof tiles may have come loose on your property, there may also be debris from fallen trees.

    • Please take photos of any damaged goods and keep a list of these items.

    • If your house is flooded, please move as many personal items and furniture upstairs if you live in a two-storey building.

    • Please do not drive through flood waters if you are unsure of the water depth.

    • Call our Claims Team on 0330 024 8086, we are available 24 hours a day, 7 days a week.