When you need to make a claim or think you do please call our claims team who will immediately take action to help you. Before you ring, please have your policy number handy, which will help us to process your claim.

If you bought your AXA Home Essential or AXA Home Plus policy directly from AXA then please select the most appropriate phone number shown below. If you bought your policy through a different channel such as a broker then please call 0870 556 1161.

AXA Home Essential or Plus

Contents, Personal possessions and Buildings claims

0845 600 3035
For immediate help and to make a claim, call our claims team. Lines are open 24 hours a day, 7 days a week.

Legal helpline and Family legal protection

0845 602 5535
Lines are open 24 hours a day, 7 days a week.

Domestic helpline and Home assistance

0845 602 5653
Lines are open 24 hours a day, 7 days a week.

Any other AXA home insurance policy

0870 556 1161
Lines are open 24 hours a day, 7 days a week.

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AXA Insurance UK plc is authorised and regulated by the Financial Services Authority. This can be checked on the FSA's register by visiting the FSA's website or by contacting them on 0845 606 1234. AXA Insurance UK plc is a member of the AXA Group of Companies, and is registered in England No. 78950. Registered Office: 5, Old Broad Street, London, EC2N 1AD. We do not offer any advice or recommendation. You will need to decide whether the products we offer are suitable for your needs. Calls are recorded and monitored.