• Christmas opening hours

    If you need to speak to our customer service team or you’d like to arrange a policy, we’ll be available as normal (Monday to Friday, 8am to 8pm, Saturday, 9am to 2pm), except on the following days: 

    2014 

    24th December:                    8am – 2pm 

    25th – 28th December:          closed 

    31st December:                    8am – 2pm 

    2015 

    1st January:                         closed

     

    Alternatively, you can email us (choose from the products below for details) or arrange a callback – we’ll get back to you as soon as we can.

    Need to make a claim? If the worst happens over the festive period, we’re still here for you. In an emergency, call the correct claims number, which can be found on our dedicated claims page. We will automatically connect you to an out-of-hours advisor who will be able to help.

    Contact us 

    Please select which product you would like to contact us about.

    For home insurance, car insurance and travel insurance please see our personal products contact page.

  • Customer services

    Phone number: 0845 606 0940

    Lines open: Monday to Friday, 8am to 8pm, Saturday, 9am to 2pm

    Or contact us by email


    Sales enquries

    Phone number: 0845 606 0941

    Lines open: Monday to Friday, 8am to 8pm, Saturday, 9am to 2pm

    Or get a quote online.


    Finance and payment queries

    Phone number: 0845 366 6480

    Lines open: Monday to Friday, 8am to 5pm

    Or contact us by email


    Cancellations

    Phone number: 0845 606 0940

    Lines open: Monday to Friday, 8am to 8pm, Saturday, 9am to 2pm


    Claims

    Find out more on our dedicated claims page.


    Complaints

    Claims complaints

    Phone number: 0845 600 2715

    Lines open: Monday to Friday, 8am to 5pm

    Or by email at commercial.complaints@axa-insurance.co.uk

    Policy complaints

    Phone number: 0845 606 0940

    Lines open: Monday to Friday, 8am to 6pm

    Or by email at commercial.complaints@axa-insurance.co.uk

  • Phone number: 0845 835 3751

    Lines open: Monday to Friday, 8am to 8pm, Saturday, 9am to 2pm

    Or by email at biz.insurance@axa-insurance.co.uk

    Sales enquiries

    Phone number: 0845 835 3752

    Lines open: Monday to Friday, 8am to 8pm, Saturday, 9am to 2pm

    Or get a van insurance quote online.


    Finance and payment queries

    Phone number: 0845 835 3755

    Lines open: Monday to Friday, 8am to 8pm, Saturday, 9am to 2pm


    Claims

    Phone number: 0845 366 5529

    Or find out more on our dedicated claims page.

    Lines open: Monday to Friday, 8am to 6pm


    Windscreen repair and replacement

    Phone number: 0800 269 661

    Lines open: 24 hours a day, 7 days a week.


    Breakdown assistance

    Phone number: 0845 521 1425

    Lines open: 24 hours a day, 7 days a week.


    Complaints

    Claims complaints phone number: 0845 605 2914

    Lines open: Monday to Friday, 9am to 5pm.

    Policy complaints phone number: 0845 835 3751

    Lines open: Monday to Friday, 8am to 8pm, Saturday, 9am to 2pm.

    Or by email at commercial.complaints@axa-insurance.co.uk


    Cancellations

    Phone number: 0845 835 3751

    Lines open: Monday to Friday, 8am to 8pm, Saturday, 9am to 2pm.

  • Customer services

    Phone number: 0845 366 5525

    Lines open: Monday to Friday, 8am to 8pm, Saturday, 9am to 2pm.

    Or contact us by email.


    Sales enquiries

    Phone number: 0845 366 5524

    Lines open: Monday to Friday, 8am to 8pm, Saturday, 9am to 2pm.

    Or get an online quote for residential landlord insurance or commercial landlord insurance.


    Claims

    Phone number: 0845 600 2715

    Lines open: Monday to Friday, 8am to 6pm.

    Or find out more on our dedicated claims page.


    Complaints

    Phone number: 0845 366 5525

    Lines open: Monday to Friday, 8am to 5pm.


    Cancellations

    Phone number: 0845 366 5525

    Lines open: Monday to Friday, 8am to 5pm, Saturday, 9am to 2pm.