Policy changes and customer services
Where did you buy your policy?
- I bought my policy through a broker
- Make a change to your policy
- Please contact your broker - their contact details should be on your policy documentation
- Customer services
- Please contact your broker - their contact details should be on your policy documentation
- I bought my policy directly from AXA
- Make a change to your policy online
- Use your online account
- Make a change to your policy over the phone
- Click here for customer services telephone number
- Ask us a question
- Search our online questions and answers
- Give us feedback
- Submit an online feedback form
Claims contact details
Where did you buy your policy?
- I bought my policy through a broker
- Submit a claim online
- Online claims form
- Make a claim over the phone
- 0870 556 1161 - Lines are open 24 hours a day, 7 days a week
- Ask a question about your claim
- Submit a question online
- I bought my policy directly from AXA
- Make a claim online
- Online claims form
- Make a claim over the phone
- 0845 600 3035 - Lines are open 24 hours a day, 7 days a week
- Legal helpline and family legal protection
- 0845 602 5535 - Lines are open 24 hours a day, 7 days a week
- Domestic helpline and Home assistance
- 0845 602 5653 - Lines are open 24 hours a day, 7 days a week
- Ask a question about your claim
- Submit a question online
