What changes can I make to my insurance policies in myAXAspace?
MyAXAspace lets you make certain changes to your insurance policy during your period of insurance.
- Changes you can make to a home insurance policy.
- Changes you can make to an annual multi-trip policy.
- Changes you can make to a single trip policy.
If you are renewing your travel insurance policy online you can make any changes to your policy, as though you were buying your policy from new.
If you have a home insurance policy you can make the following changes within myAXAspace;
You can change the address to be insured as long as it is owned by you, is of standard construction, is your main residence, is in the UK, has less than 6 bedrooms, and has never had any problems with subsidence or flooding.
You can change your personal details such as your name, if for example you have married. You can also change your telephone number, email address, or add a joint policy holder.
You can change your property details if you have fitted or removed a burglar or smoke alarm, or if you have had an extension built to your home.
You can change the cover on your policy - You can add or remove buildings or contents cover (but you must have at least one of these at all times), change your excess, or the amount of personal possessions cover. However, you can only change your Home assistance, Identity theft, and Family legal protection covers at renewal.
You can change or add you mortgage company's details if your mortgage lender requires you to note their interest on your policy. You can also remove or change the mortgage lender should you change or redeem your lender.
If you have an annual multi-trip policy you can make the following changes within myAXAspace;
• You can change your address at any time, as long as it is still in the UK.
• You can change your name or the names of any other travellers on your policy, part way through your period of insurance.
• You can add additional travellers to your policy, but these must be your children.
• Cancelling your policy - You cannot cancel your travel insurance policy through myAXAspace. You are free to cancel this policy at any time in writing. If you wish to cancel within 14 days of receipt of the policy documents, you may do so by writing to us for a full refund providing you have not travelled and no claim has been made. If you cancel after the first 14 days of receipt of the documents no premium refund will be made. See General conditions of the policy wording for full details.
• You can also add the following covers;
• Independent travellers cover (can only be added before the start date of your trip) - very useful if you book and arrange your holidays independently rather than going on package holidays. See our Independent Travellers Cover guide for more information.
• Winter sports cover (can only be added before the start date of your trip) - this additional option will cover you for injuries as a result of taking part in certain winter sports. We will also cover you for loss or damage to your own or hired ski equipment and transport costs to another site if the skiing facilities in your resort are closed due to too little or too much snow.
• Sports and activities - although many activities are covered in our standard travel policy the more adventurous ones need to be specified separately.
• Wedding/Civil partnership cover (can only be added before the start date of your trip) - this extends your standard cover to include accidental loss, theft or damage to certain items that are part of your baggage, such as wedding rings, wedding gifts and wedding attire.
• Cruise cover (can only be added before the start date of your trip) - this gives you extended baggage cover of up to £2,500 per person, including a total limit of £500 for all valuables (including jewellery and watches). You will also get compensation for missed shore trips or for when you have to stay in your cabin on the orders of the ship's doctor due to injury or illness.
• Business travel (can only be added before the start date of your trip) - this covers you for accidental loss, theft or damage to business equipment. Also, if a colleague needs to replace you on your business trip due to your death or hospitalisation, we will pay for reasonable additional accommodation and travelling expenses.
• Golf equipment cover (can only be added before the start date of your trip) - a very useful cover if you intend to play golf when you are away. Cover includes accidental loss, damage or theft to golf equipment, loss of green fees up to £300 per person, and liability for golf buggy use up to £2,000,000 per person.
Please see the policy booklet or policy summary for further details on all of these extra covers.
If you have a single trip policy you can make the following changes within myAXAspace;
• You can change your address at any time, as long as it is still in the UK.
• You can change your name or the names of any other travellers on your policy, part way through your period of insurance.
• You can add additional travellers to your policy, but these must be your children, and you must add them to your policy before the start date of your trip.
• Cancelling your policy - You cannot cancel your travel insurance policy through myAXAspace. You are free to cancel this policy at any time in writing. If you wish to cancel within 14 days of receipt of the policy documents, you may do so by writing to us for a full refund providing you have not travelled and no claim has been made. If you cancel after the first 14 days of receipt of the documents no premium refund will be made. See General conditions of the policy wording for full details.
• You can also add the following covers;
• Winter sports cover (can only be added before the start date of your trip) - this additional option will cover you for injuries as a result of taking part in certain winter sports. We will also cover you for loss or damage to your own or hired ski equipment and transport costs to another site if the skiing facilities in your resort are closed due to too little or too much snow.
• Sports and activities - although many activities are covered in our standard travel policy the more adventurous ones need to be specified separately.
• Wedding/Civil partnership cover (can only be added before the start date of your trip) - this extends your standard cover to include accidental loss, theft or damage to certain items that are part of your baggage, such as wedding rings, wedding gifts and wedding attire.
• Golf equipment cover (can only be added before the start date of your trip) - a very useful cover if you intend to play golf when you are away. Cover includes accidental loss, damage or theft to golf equipment, loss of green fees up to £300 per person, and liability for golf buggy use up to £2,000,000 per person.
Please see the policy booklet or policy summary for further details on all of these extra covers.
To obtain an AXA home or travel insurance quote, please log in below.
