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  • Make a claim

  • AXA’s UK-based claims team is ready to help. It’s reassuring to know you have expert support when you need it most.

    Call the 24 hour claims line on 0844 874 0303* to make a car insurance claim.  


  • Before you claim

    Unfortunately, accidents can happen. This checklist gives useful information to help with a car insurance claim.

    ✔   Safety is the priority
    Once everyone involved is safe or is being safely looked after, it’s time to make a car insurance claim.

    ✔   Don't discuss who caused the accident
    For expert help, contact us as soon as possible. We'll take care of the claim for you - including investigating who was responsible.

    ✔   Take down the details
    You will need to tell us what happened and who was involved. Note all the details of the other vehicles, drivers, passengers and witnesses. Taking photos of the scene and the cars helps too. 

    ✔   Check your AXA accident guide
    It's a good idea to keep a printed copy of our accident guide in your car for useful information when it's needed most. View the accident guide now

    ✔   Don’t delay
    Leaving it late to report your claim could affect how much we can help. For expert support, please call us from the scene as soon as you can. 

     


  • Making a claim

    After an accident, theft or damage involving your car, please call us as quickly as you can. For information on making a claim on your car insurance, click the claim type below:

     

  • By phone
    Lines are open 24/7, so please call as soon as possible.
    Call 0844 874 0303*

    Online
    Claims which don’t involve any other vehicle can also be registered in your online account.
    Make a claim in My AXA Account

     

  • By phone
    To make a car insurance claim from outside the UK, call 00 44 1732 376249**

    Online
    Claims which don’t involve any other vehicle can also be registered in your online account.

    Make a claim in My AXA Account

    Please note: Courtesy cars may only be used in England, Wales and Scotland.

    **Lines are open Monday to Friday 8am to 6pm and Saturday 9am to 12 noon (Sundays and bank holidays closed). Call charges from outside the UK may vary.

     

  • If your car is stolen, vandalised or broken into, please contact the police and get a crime reference number before making your claim.

    By phone
    Lines are open 24/7, so please call as soon as possible.
    Call 0844 874 0303*

    Online
    Claims which don’t involve any other vehicle can also be registered in your online account.
    Make a claim in My AXA Account

     

  • If you have comprehensive car insurance, you can make a claim for repair or replacement of chipped, cracked or broken glass.

    By phone
    Call 0844 874 0333***


    Online
    Claims which don’t involve any other vehicle can also be registered in your online account.
    Make a claim in My AXA Account

    If you use a supplier other than our approved windscreen repairer, the most we will pay is £100 towards glass replacement and £50 towards glass repair.

    Invoices for a glass repair or replacement you have arranged should be sent to:

    AXA Direct Glass Team
    PO BOX 239
    Tunbridge Wells
    Kent
    TN2 9BL

    Or email to glass@axadirect.com

    ***Lines are open 24 hours a day, every day. Call costs may vary depending on your service provider.

     

  • If you’ve chosen breakdown cover, you can count on a rapid response from AXA Assistance.

    Call the 24 hour hotline on 0800 197 1121****
    For assistance in Europe call +44 (0) 1737 815 375*****

    You will need to give the Rescue Controller:

    • your name 
    • your contact number
    • your car registration
    • the problem with your car
    • the location of your breakdown 

    As soon as your claim’s been validated, breakdown help will be on the way to you.

    ****Calls are free from a BT landline. Calls from other networks, mobile phones or from outside the UK may vary.
    *****Call charges from outside the UK may vary. 

     

     

  • It’s helpful to have your policy number handy. You can find it in your AXA Account, along with your policy wording and excess details.

    Our accident guide includes a handy claims check-list for you to keep in your car.

    You can also look at our Frequently Asked Questions for more information about car insurance claims.


  • The AXA claims service

    At AXA, we understand that no-one wants to make a claim on their car insurance. Our professional support can help make a difficult time feel a lot easier, at the time you need it most*. 

    Our UK-based team is here to give you expert care, whether registering a car insurance claim quickly and efficiently, keeping you up to date with everything going on, or organising our nationwide network to take care of your car. 

    AXA car insurance gives you much more than peace of mind. We offer a five year workmanship guarantee on repairs from our network of approved specialists following a car insurance claim. That’s reassuring. What’s more, when your car’s looked after by our approved repairers, we offer free collection and delivery, and will even clean your car inside and out before it’s returned to you, repaired and ready to drive. 

    *The claims line is open 24 hours a day, every day. The AXA claims team can be contacted Monday to Friday 8am to 6pm and Saturday 9am to 12 noon (Sundays and public holidays closed). Emergency support is available at all other times. Call costs may vary depending on your service provider.

     

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