• Make a claim

    AXA's UK-based claims team is ready to help. It's reassuring to know you can call on expert support when you need it most.

    24 hour car insurance claim line

    0844 874 0303*

    See more claims numbers

    It's helpful to have your policy number handy when you call. You can find it in your AXA Account, along with your policy wording and excess details.

    *The claims line is open 24 hours a day, every day. Emergency support is available at all other times. Call costs may vary depending on your service provider.

    Claims checklist if accidents happen

    ✓ Safety is the priority

    Once everyone involved is safe or is being safely looked after, it's time to make a car insurance claim.

    ✓ Take down the details

    You will need to tell us what happened and who was involved. Note all the details of the other vehicles, drivers, passengers and witnesses. Taking photos of the scene and the cars helps too.

    ✓ Don't discuss who caused the accident

    For expert help, contact us as soon as possible. We'll take care of the claim for you - including investigating who was responsible.

    ✓ Make your claim without delay

    Leaving it late to report your claim could affect how much we can help. For expert support, please call us from the scene as soon as you can.

    Accident Guide
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    Frequently Asked Questions
    More information about car insurance claims

  • It's helpful to have your policy number handy when you call. You can find it in your AXA Account, along with your policy wording and excess details.

    Please note: Courtesy cars may only be used in England, Wales and Scotland.

  • **The claims line is open 24 hours a day, every day. Call charges from outside the UK may vary.
  • If your car is stolen, vandalised or broken into, please contact the police and get a crime reference number before making your claim.

    It's helpful to have your policy number handy when you call. You can find it in your AXA Account, along with your policy wording and excess details.

  • *The claims line is open 24 hours a day, every day. Call costs may vary depending on your service provider.
  • If you have comprehensive car insurance, you can make a claim for repair or replacement of chipped, cracked or broken glass.

    It's helpful to have your policy number handy when you call. You can find it in your AXA Account, along with your policy wording and excess details.

    If you use a supplier other than our approved windscreen repairer, the most we will pay is £100 towards glass replacement and £50 towards glass repair.

    Invoices for a glass repair or replacement you have arranged should be sent to:

    AXA Direct Glass Team
    PO BOX 239
    Tunbridge Wells
    Kent
    TN2 9BL

    Or email to glass@axadirect.com

  • ***Lines are open 24 hours a day, every day. Call costs may vary depending on your service provider.
  • If you've chosen breakdown cover, you can count on a rapid response from AXA Assistance.

    Call the 24 hour hotline on 0800 197 1121****

    For assistance in Europe call +44 (0) 1737 815 375*****

    You will need to give the Rescue Controller:

    • your name
    • your contact number
    • your car registration
    • the problem with your car
    • the location of your breakdown

    It's helpful to have your policy number handy when you call. You can find it in your AXA Account, along with your policy wording and excess details.

    As soon as your claim's been validated, breakdown help will be on the way to you.

    ****Calls are free from a BT landline. Calls from other networks, mobile phones or from outside the UK may vary.
    *****Call charges from outside the UK may vary.
  • ****Lines are open 24 hours a day, every day. Calls are free from a BT landline. Calls from other networks, mobile phones or from outside the UK may vary.
  • If you've chosen breakdown cover, you can count on a rapid response from AXA Assistance.

    You will need to give the Rescue Controller:

    • your name
    • your contact number
    • your car registration
    • the problem with your car
    • the location of your breakdown

    It's helpful to have your policy number handy when you call. You can find it in your AXA Account, along with your policy wording and excess details.

    As soon as your claim's been validated, breakdown help will be on the way to you.

  • *****Call charges from outside the UK may vary.

  • The AXA claims service

    At AXA, we understand that no-one wants to make a claim on their car insurance. Our professional support can help make a difficult time feel a lot easier, at the time you need it most*.

    Our UK-based team is here to give you expert care, whether registering a car insurance claim quickly and efficiently, keeping you up to date with everything going on, or organising our nationwide network to take care of your car.

    AXA car insurance gives you much more than peace of mind. We offer a lifetime guarantee on repairs from our approved network for as long as you own your car. That's reassuring. While your car is being repaired by our approved network, you can rely on a courtesy car to keep on the move. What's more, our repair specialists will even clean your car inside and out before you get it back, repaired and ready to drive.

    *The claims line is open 24 hours a day, every day. Emergency support is available at all other times. Call costs may vary depending on your service provider.