Pet insurance - Making a claim

To make a pet insurance claim you can call us on 0845 900 4145.

You can also call the Pet Claims Line for useful advice on any related matter – we’re here to help you.

Before you make a claim, please refer to the Special Conditions Relating To Claims under each section of your pet insurance policy for further help and information.

We will send you a pet insurance claims form to fill in and return to us. Please keep all receipts and invoices relating to your claim – you will need to send them to us along with your completed claims form.


Pet Claims Line: 0845 900 4145

Our lines are open between 9am and 5pm Monday to Friday.