AXA Pet Insurance contact details

Customer services

If you need any help with your online quote and to make changes to your existing policy please contact Customer Services on 0845 900 4144. This line is open from 8am to 6pm Monday to Friday and 9am to 1pm on Saturdays.

Making a claim

If you wish to make a claim or you require advice on any related matter please call us on the Pet Claims Line telephone number below.

Please retain all receipted invoices forming part of your claim and submit them with the completed claim form. Please refer to the Special Conditions Relating to Claims under each section of your policy for further help and information.

Pet claims line

0845 900 4145

Lines are open between 9am and 5pm Monday to Friday.