AXA Pet Insurance contact details

General enquiries

Help with your online quote

Please call us on 0800 316 9036 if you need any assistance with your quote.
Lines are open from 8am to 6pm Monday to Friday and 9am to 1pm on Saturday

Customer services

If you are an existing AXA Pet policyholder and have a question about your policy, please contact our Customer Service Line on 0121 224 6715. This line is open from 8am to 6pm Monday to Friday and 9am to 1pm on Saturdays.

Making a claim

If you wish to make a claim or you require advice on any related matter please call us on the Pet Claims Line telephone number below.

Please retain all receipted invoices forming part of your claim and submit them with the completed claim form. Please refer to the Special Conditions Relating to Claims under each section of your policy for further help and information.

Pet claims line

0121 224 6782

Lines are open between 9am and 5pm Monday to Friday.