Travel Insurance - Making a claim

When you need to make a claim or think you do please call our claims team who will immediately take action to help you. To make the claims process quicker please have your policy number to hand and a full description of the incident.

Please select the most appropriate phone number shown below. This will ensure that you are helped quickly and efficiently.

For emergency medical assistance or repatriation please call +44 845 223 5568. Lines are open 24 hours a day, 7 days a week.

For all claims except legal expenses please call 0845 602 5513. Lines are open 9am - 5pm, Monday to Saturday.

For legal expenses claims only please call 0844 770 1055. Lines are open 8am - 8pm Monday to Friday, and 9am - 4pm Saturday.