Policy changes and customer services

Where did you buy your policy?

I bought my policy through a broker
Make a change to your policy
Please contact your broker - their contact details should be on your insurance documents
Customer services
Please contact your broker - their contact details should be on your insurance documents
I bought my policy directly from AXA
Make a change to your policy online
Use your online account
Make a change to your policy over the phone
0845 600 2769 - Lines are open 9am - 6pm Monday to Friday, and 9am - 1:30pm Saturday
Customer services
0845 600 2769 - Lines are open 9am - 6pm Monday to Friday, and 9am - 1:30pm Saturday

Claims numbers

Where did you buy your policy?

I bought my policy through a broker
Emergency medical assistance or repatriation
+44 844 556 9641 or 0203 283 0031 - Lines are open 24 hours a day, 7 days a week
All claims except legal expenses
0845 303 8581 - Lines are open Monday to Friday 9am - 5pm
Legal expenses
0844 770 1055 - Lines are open Monday to Friday 9am - 5pm
I bought my policy directly from AXA
Emergency medical assistance or repatriation
+44 845 223 5568 - Lines are open 24 hours a day, 7 days a week
All claims except legal expenses
0845 602 5513 - Lines are open 9am - 5pm, Monday to Saturday
Legal expenses claims only
0844 770 1055 - Lines are open 8am - 8pm Monday to Friday, and 9am - 4pm Saturday