Policy changes and customer services
Where did you buy your policy?
- I bought my policy through a broker
- Make a change to your policy
- Please contact your broker - their contact details should be on your insurance documents
- Customer services
- Please contact your broker - their contact details should be on your insurance documents
- I bought my policy directly from AXA
- Make a change to your policy online
- Use your online account
- Make a change to your policy over the phone
- 0845 600 2769 - Lines are open 9am - 6pm Monday to Friday, and 9am - 1:30pm Saturday
- Customer services
- 0845 600 2769 - Lines are open 9am - 6pm Monday to Friday, and 9am - 1:30pm Saturday
Claims numbers
Where did you buy your policy?
- I bought my policy through a broker
- Emergency medical assistance or repatriation
- +44 844 556 9641 or 0203 283 0031 - Lines are open 24 hours a day, 7 days a week
- All claims except legal expenses
- 0845 303 8581 - Lines are open Monday to Friday 9am - 5pm
- Legal expenses
- 0844 770 1055 - Lines are open Monday to Friday 9am - 5pm
- I bought my policy directly from AXA
- Emergency medical assistance or repatriation
- +44 845 223 5568 - Lines are open 24 hours a day, 7 days a week
- All claims except legal expenses
- 0845 602 5513 - Lines are open 9am - 5pm, Monday to Saturday
- Legal expenses claims only
- 0844 770 1055 - Lines are open 8am - 8pm Monday to Friday, and 9am - 4pm Saturday
