Health at Hand: Devoted to Your Peace Of Mind

Your health questions answered quickly


8 August 2018

When we have a health question on our mind, there’s no peace of mind until we have an answer.

Even if an issue doesn’t seem urgent, worries can grow during any delay in receiving help and information.

And if the issue is more pressing, that’s all the more reason to get immediate professional health support.

Woman wearing earphones holding her phone

Suppose your child’s temperature suddenly soars. Do you need to dash to A&E or not?

Worried some of the side effects you’re experiencing with a new medication?

You want to have a fully trained healthcare professional to hand.

Call Health at Hand and you’ll have the opportunity to speak to a variety of healthcare professionals. We can empower you with knowledge to help you understand your medical conditionand it could even help you have more collaborative conversations with your Dr. Helping you to make the most of your appointment.

Health at Hand

Health at Hand is available to our private healthcare cover members and their families.

If you have any questions or worries about your health, our telephone helpline Health at Hand is here for you – day or night.

Round-the-clock support

Our nurse and counsellors are available at the end of the line 24/7*. You can also speak to a midwife or pharmacist at the following times:

  • Monday to Friday: 8am - 8pm
  • Saturday: 8am - 4pm
  • Sunday: 8am - 12pm

*Subject to availability

Ask us anything

Discuss your symptoms with a nurse. Check your medication with a pharmacist. Ask us to explain medical test results you don’t understand. You can even talk to a counsellor about how you’re feeling.

For the whole family

Health at Hand is available to our private healthcare cover members and their families.

Whatever your question, our medical professionals are here to respond and reassure you – so you’re not worrying a minute longer than you have to.

Doctor @ Hand

In addition, our Doctor@Hand service, available as an option with our private healthcare cover and delivered by Doctor Care Anywhere, enables you to have a phone or video consultation with a GP – wherever you are in the world.

The GP is able to diagnose conditions, recommend treatment, issue private prescriptions** and can refer you to see a specialist.

If you need to see a specialist, we can help by finding you one, quickly. With an open referral from your GP, we can book your private specialist appointment.

**Out-patient drugs may not be covered on your AXA Health plan and may cost more than they would on the NHS. Medicine may not be available worldwide. Prescriptions are restricted in the USA and sanctioned countries.