Healthcare you don't have to stop for

Finding time to look after yourself isn’t easy. That’s why we’ve developed ways to put you in control of your health, even when you’re on the go…

To be at the top of your game you have to be on top of your health.

That’s why we help you to take charge, whatever issues you face.

Health at Hand is a health information helpline available to all our private healthcare members and their families. Day or night, our healthcare professionals are here to help put your mind at ease. So, why let any worries about your health hold you back?

Take control with Health at Hand and get back to being the best you.

Health at Hand at a glance

Round-the-clock support

Nurses and counsellors are available by phone, 24/7. Plus midwives and pharmacists can be reached Mon-Fri, 8am-8pm, Sat 8am-4pm and Sun 8am-12pm.

Ask us anything

Chat about your symptoms with a nurse. Check your medication with a pharmacist. Ask us to explain test results you don’t understand. Or simply talk about your feelings with someone impartial. We’re always here to help.

For the whole family

Health at Hand is available to our private healthcare cover members and their families. So if you’re worried about one of the kids, just pick up the phone…

See a doctor whenever you want, wherever you are.

A busy work life can make looking after your health a tricky business. But with a GP that’s always on call, you can get seen quickly, leaving you to get on with your working day.

That’s why we’ve made it easier than ever to get a GP appointment. Doctor@Hand – our remote GP service powered by Doctor Care Anywhere - is available to all our healthcare customers dependent on their chosen plan.

Doctor@Hand at a glance

20-minute consultations by video or phone

Available 24/7, 365 days a year*

Booking online or via the app

Experienced GPs (all registered with the General Medical Council and have practised for at least six years)

Choose the doctor you want to see by reading mini profiles detailing their interests and specialisms.

Delivery of prescribed medications direct to you door**

Your Doctor@Hand GP will be able to diagnose conditions, recommend treatment, issue private prescriptions** and refer you to see a specialist. It means, you can keep doing what you do, knowing someone else is working behind the scenes to get you seen as soon as possible.

And if you need to see a specialist, your Doctor@Hand GP can refer you for an appointment through our Fast Track Appointments service. So, you can rest assured - however busy you are – you’ll get the care you need.

More information on Doctor@Hand

*24/7 service is subject to availability.

**The cost of any out-patient drugs prescribed may not be covered under your private healthcare insurance plan.

Your health in expert hands

Our private health insurance puts a healthier life within reach, by giving you fast access to eligible health treatment when you need it. From seeing specialists for prompt diagnoses, to having a comfortable private hospital stay - we’re here to help you take control of your wellbeing.

Keeping your small business healthy

Our Business Health product makes quality healthcare cover accessible to even the newest startup. A healthy workforce goes hand in hand with a healthy bottom line, whatever the size of your business – or your ambition.

Embrace the future of health, for a healthier business

The landscape of work and health is changing. Our corporate health and wellbeing team will work with you to create a wellbeing culture in your business, so your people and business can prosper.