A doctor will see you now - wherever you are

See a doctor whenever you want, wherever you are


3 September 2017

Imagine being able to see a GP whenever you want, wherever you are in the world.

And imagine not having the hassle of calling to make an appointment or travelling to the surgery. At AXA, we’ve done more than imagine it.  We’ve made it a reality with our Doctor@Hand service.

Doctor@Hand is available through our Private Medical Insurance plan and delivered by Doctor Care Anywhere.


  • Consultations by video or phone
  • 20-minute appointments
  • Available 24/7, 365 days a year1
  • Booking online or via the app
  • Experienced GPs (all are registered with the General Medical Council and have practised for at least six years)
  • Delivery of prescribed medications direct to your door2

The GP is able to diagnose conditions, recommend treatment, issue private prescriptions2 and refer you to see a specialist. For more on the services available – see the full terms & conditions.

And if you need to see a specialist, the GP can refer you and you can get an appointment as soon as you need it through our Fast Track Appointments service.

“I love this! Itis the best working example of service design I have ever seen, and I have seen a lot! I am a software design consulant. Doctros are awesome, the software is brilliant and the integration with Fast Track is amazing.“

“Excellent service. The doctor was very punctual, well-prepared, listened to me and the referred me to a specialist which is the outcome I wanted. I was very pleased with the consultation and will definitely use this service again.“

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1 24/7 service is subject to availability.

2 The cost of any out-patient drugs prescribed may not be covered under your private healthcare insurance plan.