AXA appoints Claims Technical Services Director

AXA UK appoints Claims Technical Services Director

AXA UK has announced the appointment of Karl Parr as Claims Technical Director effective from 25th March 2019

21 March 2019

Posted in People

AXA UK announces the appointment of Karl Parr as Claims Technical Services Director
Parr’s appointment is effective from 25 March 2019
AXA creates two Operational Business Areas and a further four Centres of Excellence

Karl joins AXA UK from Ageas UK where he has worked for the last six years as Head of Claims Technical Excellence. Reporting to Waseem Malik, Executive Managing Director (Claims), Parr will be responsible for overseeing Technical Strategy, Best Practice, Training, Legal Services Unit and Large Loss.

A Chartered Insurer, Karl started his career in 1985 at AXA, where he served as Section Leader, Claims Controller, Commercial Claims Unit Manager and Senior Claims Inspector. In 1999, he moved to Groupama as Claims Controller, making his way up to Head of Large and Complex Loss Claims. In his most recent position at Ageas, he played a leading role in quality assurance, fraud control and business process review, among other areas.

Karl’s appointment comes as part of the creation of four Centres of Excellence to provide support to front end customer activity in order to focus on creating and maintaining the best possible customer experience. He will be joined by Waqar Ahmed, Rhys Moore and Nick Smith who will lead on Claims Operations, Claims Risk and Fraud, and Claims Transformation respectively.

Additionally, Customer and Technical Claims will come back together to create two customer facing operational areas of business: one focusing on Motor and Travel Claims led by John Dacey, and one on Property and Casualty Claims led by Martin Ashfield.

Karl brings more than thirty years of experience in claims across all classes of general insurance and through a variety of technical, managerial and strategic leadership roles. We are looking forward to Karl joining the team and continuing to drive AXA Claims forward.

Waseem Malik, Executive Managing Director, AXA Claims

I am very much looking forward to returning to AXA and working again with the talented and experienced people there; some l already know and some l am eager to meet. It promises to be an exciting time for AXA and its Claims teams and l relish the opportunity of meeting the challenge of keeping AXA at the forefront of our competitive market by enabling our teams to help all our customers.

Karl Parr, incoming Claims Technical Director

Media contacts

Legal notes

About AXA UK

AXA Insurance UK plc registered in England and Wales under registered number 078950 and authorised by the Prudential Regulation Authority and regulated by the Prudential Regulation Authority and the Financial Conduct Authority under Financial Conduct Authority registration number 202312. Registered office is 20 Gracechurch Street, London, EC3V 0BG.

AXA UK is part of the AXA Group, a worldwide leader in insurance and asset management, with 147,000 employees serving 94 million clients in 50 countries. In 2023, IFRS revenues amounted to Euro 102.7 billion and underlying earnings to Euro 7.6 billion. AXA had Euro 844 billion in assets under management as of December 31, 2023.

In the UK & Ireland, AXA operates through a number of business units including: AXA Insurance, AXA Health and AXA Ireland. AXA UK & Ireland employs around 10,000 staff.

Important legal information and cautionary statements concering forward-looking statements

Certain statements contained herein may be forward-looking statements including, but not limited to, statements that are predictions of or indicate future events, trends, plans, expectations or objectives. Undue reliance should not be placed on such statements because, by their nature, they are subject to known and unknown risks and uncertainties and can be affected by other factors that could cause AXA’s actual results to differ materially from those expressed or implied in such forward looking statements. Please refer to Part 5: “Risk Factors and Risk Management” of AXA’s Universal Registration Document 2022, for a description of certain important factors, risks and uncertainties that may affect AXA’s business and / or results of operations. AXA undertakes no obligation to publicly update or revise any of these forward-looking statements, whether to reflect new information, future events or circumstances or otherwise, except as required by applicable laws and regulations.