These are unsettling times for everyone, and the health of our customers and staff is our top priority. We want to reassure you that we’re doing everything we can to keep you updated on how coronavirus (COVID-19) affects your insurance.

We're getting a lot of calls right now and that means that you may have to wait longer than usual to speak to someone. To help answer your questions, we’ve pulled together some guidance below. We’re monitoring the situation carefully and working on updating our webpages as things develop.

To keep up to date with the general situation, please read the information the Government is sharing with the public. And consult the NHS website for health advice.

Travel insurance

From 17 March 2020, the FCO has advised against all but essential travel for all UK citizens to anywhere in the world. What does this mean for you and how you can make a claim?

Business insurance

For information on business interruption cover and infectious diseases.

Car insurance

Find answers to questions you may have about the impact of coronavirus on your car insurance

Home insurance

Find answers to questions you may have about your home insurance policy and the impact of coronavirus

Health insurance

For information about coronavirus and your health insurance we have some answers to your most frequently asked questions.