We’re still experiencing a high volume of calls meaning you may have to wait longer than usual to speak to one of our agents.

We’re working hard to support you

These are unsettling times for everyone, and the health of our customers and staff remains priority. We want to reassure you that whilst we are all doing things slightly differently right now, we’re doing everything we can to keep you updated on how coronavirus (COVID-19) affects your insurance.

To help answer your questions, we’ve pulled together some guidance below for each of our policies and continue to update these pages as things develop.

Make changes to your policy 24/7


If things change at work or at home you can make any necessary changes quickly and easily in your AXA account:

  • Add or remove optional covers such as legal assistance
  • Change personal details or update your contact details
  • Let us know your circumstances have changed
  • Add or remove people on your policy such as drivers or employees

Changes may affect the cost of your premiums but you’ll be able to see them instantly online, and decide whether you want to go ahead.

Working with businesses and communities to support the cause

We’ve partnered with Business in the Community who, in response to the COVID-19 crisis, are helping to match communities in need of help with businesses that can offer support.

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More information about coronavirus

To keep up to date with the general situation, please read the information the UK Government is sharing with the public. For detailed transport and travel guidance please refer to the UK Government's designated webpage. And consult the NHS website for health advice. We will continue to monitor and update the information as it develops.