Coronavirus information | AXA Business Insurance

To keep up to date with the general situation, please read the information the Government is sharing with the public. And consult the NHS website for health advice. We will continue to monitor and update the information as it develops.

Business insurance FAQs

Here are the questions we’ve received on business insurance. They relate to business interruption cover and infectious diseases.

If the government orders my business to close to stop the spread of coronavirus, can I make a claim on my business interruption cover?

The current spread of coronavirus – and the precautions being taken by the government to stop it – are completely unprecedented. Business interruption cover is designed to protect you against dangers like fires and floods, or your essential equipment breaking down. Because this situation (and the virus) is so new, there are very few insurance policies that cover it. Some policies include compulsory closure caused by any notifiable infectious diseases, but the vast majority list the specific diseases they cover.

We understand this is a really worrying time for you and your employees. The UK government is helping by offering financial support – visit the gov.uk website for all the latest information.

If I need to stay at home due to coronavirus and can’t run my business, is my business covered for financial losses?

We know that lots of our customers are currently following government advice to stay at home, to protect themselves and others. It’s crucial that we all follow the latest government advice just now – but we understand this can make running your business very difficult. Because this situation (and the virus) is so new, there are very few insurance policies that cover coronavirus and the unprecedented consequences of the outbreak. This means that self-isolation due to coronavirus won’t be included in your business interruption cover.

We understand this is a really worrying time for you and your employees. The UK government is helping by offering financial support – visit the gov.uk website for all the latest information.

A lot of customers are cancelling because of coronavirus and my business is suffering. Can we get compensation for the reduced activity?

We understand that lots of businesses are stopping, reducing and changing their services in response to coronavirus. Because this situation (and the virus) is so new, there are very few insurance policies that cover it. Some policies include compulsory closure caused by any notifiable infectious diseases, but the vast majority list the specific diseases they cover.

We understand this is a really worrying time for you and your employees. The UK government is helping by offering financial support – visit the gov.uk website for all the latest information.

If you have further questions, our trade body, the Association of British Insurers, also offers a Q&A on how different types of policies respond to coronavirus.

Business insurance and coronavirus (COVID-19)

Business insurance FAQs