Finding out that you or someone you love has cancer can be a shock. As well as getting to grip with a treatment schedule, often there are practical concerns and problems to deal with as well. It's a lot to take in. At AXA Health, we want your journey with cancer to be as stress-free as possible.

We know that when you're worried about your health, speed is really important. That's why, when you include Comprehensive Cancer Cover on your Personl Health plan, we make it as easy as possible for you to find out what's wrong. And if you're worried about something you think might be breast, skin, prostate or bowel cancer, you can call us directly without needing a GP referral first. And should you be diagnosed with cancer, you'll be immediately connected to our cancer care team who will be with you every step of the way.

Our Personal Health Cancer Cover benefits

Opting to include Comprehensive Cancer Cover on your Personal Health plan offers peace of mind and the feeling of reassurance. We've highlighted below some of our key benefits this cover offers. (Please note access to Comprehensive Cancer Cover depends on your medical history and cover options chosen).

Prompt access to expert help

When you've been diagnosed with cancer, you'll have access to specialists, and other health professionals when needed. We do our best to help cut back any waiting time you have or any worries around timeframes. For example, in January 2022 91% of our members were offered an appointment within 5 days of contacting us about suspected breast cancer.

With our round-the-clock access to specialist nurses via our 24/7 support line, you or your family will always be able to speak to someone if you're worried or anxious about anything.

Access to eligible cancer drugs and treatments

We want to help you get healthy and on your way to recovery as much as possible. That's why if your specialist recommends it, we will cover the costs of any licenced drug being prescribed within the terms of their licence.

Access to the latest licensed, approved cancer drugs (and access to Comprehensive Cancer Cover), on specialist referral, will depend on your medical history and cover options chosen, and need to be prescribed in line with their licence. Out-patient drugs are not covered by this plan.

Treatment across the country and in your home

Across our Directory of Hospitals, you'll find specialist units, screening centres, day-patient units and treatment units that suit you and your needs. And this doesn't stop with the facilities; our experts are the same. Don't forget, you'll have a team of nurses and a dedicated case manager to support you. We're here to help you recover on your own terms.

We want your journey to be as smooth as possible, so if your doctor thinks it is appropriate, you'll also be able to receive chemotherapy by IV drip at home.

How it works

Quick access to diagnosis

Say for example, you've found a symptom like a lump / bump and you're worried that might be cancer - simply call our team of Personal Advisers and they'll arrange to see someone who will find out what's wrong.

Please note we have cancer diagnosis pathways only for breast, prostate, bowel and skin cancer.

Dedicated help

If cancer is diagnosed, as soon as you let us know, we'll connect you to your Dedicated Cancer Care manager, who will then talk you through how they can support you (subject to cover options chosen).

Our Cancer Care team stay up to date with your case during your treatment so you won't have to explain everything each time you ring.

Support all the way through

Your Dedicated Cancer Care Team member will then help you navigate the complexities of treatment and support you every step of the way. They can liaise directly with consultants and specialists, making sure to support you throughout your care.

Cancer support line

All members get access to our 24/7 cancer nurse telephone support service included as standard when you take out private health insurance with us, regardless of the cover options that you choose.

Please note members who don't qualify for Comprehensive Cancer Cover, due to their medical history, or who chose the NHS Cancer Support Cover option instead, will have access to the 24/7 support line, but not the full case management service. More information about our NHS Cancer Support option can be found further down the page.

What this cover will pay for

We like to give you choice depending on which best suits your needs. We have two types of cancer cover - Comprehensive Cancer Cover and NHS Cancer Support.

Here's what you can expect to receive if you opt for our Comprehensive Cancer Cover:

  • Your own Dedicated Cancer Case Manager to see you through oyur treatment
  • Private hospital stays, day-patient units fees and scanning centres paid in full (so long as you use a hospital, day-patient unit or scanning centre listed in our Directory of Hospitals)
  • Diagnostic tests for in-patient and day-patients with no yearly limit
  • Testing to help choose the best chemotherapy for your diagnosis 
  • CT, MRI and PET scans paid in full at a scanning centre listed in our Directory of Hospitals
  • Specialist fees for the specialist treating your cancer with no yearly limit
  • Specialist consultations with the specialist treating your cancer when you are an out-patient (if you have an out-patient Option, the consultations will not come out of your out-patient limit)
  • Drug treatment to kill cancer cells, including biological therapies and chemotherapy (there is no time limit on how long we cover these drugs)
  • Drugs that are licensed but are not routinely available on the NHS (these will be subject to your medical history and cover options chosen)
  • Radiotherapy, including when it is used to relieve pain
  • The costs of wigs and external prostheses needed during the active treatment of cancer. For wigs, this is up to £400 a year and £5,000 a year for any required prostheses
  • Monitoring and follow up consultations as long as you are a member and have a plan with us
  • Palliative and end of life care to relieve pain or other symptoms rather than cure the cancer


Suppose you don't have access to the Comprehensive Cancer Cover because of your medical history, or you opt for NHS Cancer Support cover. In that case, the most significant difference here is that we will not cover the costs for your cancer treatment. You will need to use the NHS or pay for the treatment costs yourself.

However, we will cover any fees for licensed cancer drugs that the NHS will not pay for. We will also pay for the cost of the drugs given to you. Generally speaking, we will pay if:

  • A specialist has recommended the drug and prescribed it
  • The drug is licenced by the European Medicines Agency (EMA) or the Medicines and Healthcare Regulatory Agency 
  • We have agreed to the drug treatment in advance
  • The drug intends to affect the growth of the cancer

We will also cover the costs of external prostheses for up to £5,000 following surgery for a medical condition.

We know that being looked after isn't just about medical treatments, which is why we also provide access to holistic services including nutrition coaching and fatigue management.

Nutrition coaching to help you feel more like yourself

Our nutrition coaching is for people having cancer treatment, which gives you expert personalised advice to help find and maintain good nutrition, so you can stay as strong as possible.

You can join the six-month programme of nutrition coaching if you are struggling with symptoms such as weight loss or gain, loss of appetite or taste. Through the easy to use My Coach app, our qualified health coaches will give regular nutritional advice to help you during their treatment.

“I have had surgery and in the  recovery phase. Getting fit and feeling well again is my priority and my initial chat with Finlay was very motivating and I love the app. The goals are realistic and suit me very well, it’s great to have an expert coach to point me in the right direction and monitor my progress. I no longer feel isolated and the exercise so far has boosted my energy and confidence.”

Mr A. Newman, Cheltenham

If your tiredness is getting the better of you

Fatigue can be a common side effect of cancer treatment. Untire is a fatigue management app that’s been designed by cancer experts, and with cancer patients to help reduce cancer related fatigue. If you’d like to use the app, simply get in touch with your case manager. We’re working with Untire to supply free access to our members.

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This financial promotion is issued by AXA Health, a trading name of AXA Health Limited (Registered No. 12839134). AXA Health Limited is a wholly owned subsidiary of AXA PPP healthcare Group Limited and part of the global AXA Group. Underwritten by AXA PPP healthcare Limited (Registered No. 3148119). All of the companies are registered in England and Wales and have their registered office at 20 Gracechurch Street, London EC3V 0BG. AXA Health Limited is authorised and regulated by the Financial Conduct Authority. AXA PPP healthcare Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. The Nuffield Health gym membership & Hussle gym membership is not regulated by either the Financial Conduct Authority or the Prudential Regulation Authority. Write to us at: AXA Health, Phillips House, Crescent Road, Tunbridge Wells, Kent TN1 2PL. We may record and/or monitor calls for quality assurance, training and as a record of our conversation. For information about AXA Health, visit axahealth.co.uk/aboutaxahealth.