• Our aim is to give you the highest standards of customer service, so we take any complaint seriously. If you are not happy with any aspect of our service, please contact us.

    Business insurance

    Claims complaints

    Phone number: 0345 366 5529

    Lines are open: Monday to Friday 8am to 5pm

    Email: commercialcomplaints.ins@axa-insurance.co.uk

    Policy complaints

    Phone number: 0330 159 1508

    Lines are open: Monday to Friday 8am to 6pm

    Email: commercialcomplaints.ins@axa-insurance.co.uk

    Van insurance

    Claims complaints

    Phone number: 0345 605 2914

    Lines are open: Monday to Friday, 9am to 5pm

    Policy complaints

    Phone number: 0330 159 1509

    Lines are open: Monday to Friday, 8am to 8pm, Saturday, 9am to 2pm.

    Email: commercialcomplaints.ins@axa-insurance.co.uk

    Landlord insurance

    Phone number: 0330 159 1512

    Lines are open: Monday to Friday, 9am to 5pm

    At AXA we work quickly and efficiently to resolve all complaints we receive. You can view recent feedback from our customers and our responses on our Feefo page.