Take your day back

Now, where we can, we’ll assess your claim on a video call.*



*The video claims assessment is only applicable for certain types of claims.

Helping you do more of what matters

Your time counts. We get it. If you need to claim on your home insurance, we don’t want to make you jump through hoops. So we devote our time saving yours, by coming up with new ways to assess your claim even quicker. Like with our video claims tool. It makes claiming faster, because now, where we can, we’ll assess your home insurance claim over a video call*.

That means you don’t need to wait at home for a claims assessor. Simply chose a time that’s convenient for you and our friendly AXA staff will guide you through it over a quick video call. It’s easy as pie. We could even have your claim assessed the same day. And that means you can get back to spending your time doing more of what matters most to you.

Our video claims tool helps us assess your claim even quicker

Home insurance from AXA

With home insurance from AXA, you’ll also get:

  • Brand new replacements if contents are damaged or stolen1
  • Cover for major risks like flooding, fire, and escape of water
  • 24-hour emergency helpline for expert support day and night
  • Up to £1,000 emergency cash advance with contents insurance2

1Subject to a valid claim. Excess applies. Repair or cash may be offered. T&Cs apply.

2Subject to a valid claim. Payment deducted from final claim settlement. T&Cs apply.

Video claims terms and conditions

  • For certain claims a customer can use our video claims app to show our in-house claims team the damage in their home, whether that’s caused by escape of water, spilled paint, or certain other scenarios.
  • This avoids the need for a loss adjustor to come to their home to assess the damage. The customer can arrange the video call at a time that is convenient to them, between 8am – 8pm weekdays and 9am – 5pm on Saturday.
  • The video assessment only works for lower value claims because more complex damage would need to be inspected on-site. It’s also true that many claims will require a supplier to fix a property, or can be settled without an inspection.
  • If you need to make a claim, you should call and report it to AXA in the usual way. When speaking to our handler, if the damage fits certain criteria, we would offer you the option to manage the claim remotely, through our video claims assessment tool.
  • If your claim is suitable for video claims assessment we can email a link to our partner’s site where you can download an App. Our desk top assessment team will then call you and inspect the damage via the video call. A cash settlement can be agreed on the call, or shortly after if any additional work is required.
  • The video claims feature app is only available on apple and android devices.