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  • A doctor will see you now - wherever you are

  • Imagine being able to see a GP whenever you want, wherever you are in the world.

    And imagine not having the hassle of calling to make an appointment or travelling to the surgery. At AXA, we’ve done more than imagine it.  We’ve made it a reality with our Doctor@Hand service.

  • Doctor@Hand is available through our Private Medical Insurance plan and delivered by Doctor Care Anywhere. It offers:

    • Consultations by video or phone
    • 20-minute appointments
    • Available 24/7, 365 days a year*
    • Booking online or via the app
    • Experienced GPs (all are registered with the General Medical Council and have practised for at least six years)
    • Delivery of prescribed medications direct to your door*


    The GP is able to diagnose conditions, recommend treatment, issue private prescriptions* and refer you to see a specialist.  (For more on the services available – see the full terms & conditions.)

    And if you need to see a specialist, the GP can refer you and you can get an appointment as soon as you need it through our Fast Track Appointments service.

    * 24/7 service is subject to availability. The cost of any out-patient drugs prescribed may not be covered under your private healthcare insurance plan.

  • Many of our customers are already benefiting from Doctor@Hand - here’s what a few of them had to say:

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  • We're restless in many ways

    Here are a few examples
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  • See what else we're working on…

    Look after your health

    When you choose private healthcare, you’re seen and treated quickly when you’re ill. And looked after when you need it most.

    We’re restless for a reason

    What drives us is our pursuit to help make your life better and safer.

    Transforming transplants

    If donated organs could be kept viable for longer, imagine how many more people we could help.