Helping our customers to share

AXA counsellors answer thousands of calls every year from people who need to share

We encourage all our staff to look out for the mental health of all our customers. That’s why our staff are trained to look out for the signs customers may be struggling mentally. Whether you have car, home, travel or business covered with us, or you’re covered by our private healthcare, it’s important to us you feel able to talk openly and honestly if you’re going through a difficult time.

It's OK to feel vulnerable

We understand that some customers need more support when making a claim. That’s why our staff are trained to recognise when you’re finding life difficult, so we can react, adjust, and ensure you get the support you need. And if and when you need them, we also offer all our customers 24/7 access to a counsellor.

It doesn’t matter if you’re a private healthcare member, or a business, home or motor insurance customer - your mental health is a top priority, so if you find yourself needing a little more help, let’s talk.

Health at Hand

When the chips are down, you’re not alone with our Health at Hand telephone service. If you’re a Healthcare member, we’re here to support and guide you through any health issue you’d like to discuss. Whatever the time of day, wherever you are and whatever shape or size your worry, if you have a concern about your mental health - we’re just a tap away. Because when it comes to mental health, we don’t just talk the talk.

Business Guardian Angel

When you run your own business, it can be all too easy to feel stressed or overwhelmed. As well as making life that little bit simpler through our useful blogs, in-depth guides and practical advice, Business Guardian Angel can also give you guidance in maintaining your wellbeing and building up the mental resilience needed when you’re your own boss.

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