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  • Why choose us?

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  • Why choose AXA Shop Insurance?

    We understand retailers – so we know exactly what you want

    At AXA Business Insurance, we understand small businesses like yours. And we know when it comes to insurance, one size doesn’t fit all. That’s why with our shop insurance, you can tailor your cover to meet your needs. It means you only pay for the cover your business really needs – nothing more, nothing less.

  • But that’s not the only reason you should choose our shop insurance.

  • Eight great reasons to choose AXA Shop Insurance

    We cater for customers who operate retail premises, such as hairdressers or grocers, or other retail businesses online or at home. So whether you’re online or on the high street, we’ve got you covered.
    AXA Business Insurance is part of the AXA Group, one of the world’s largest insurance companies – and 96% of our customers rate our services excellent or good on independent online review system, Feefo.*
    We know you want to increase your stock at your busiest times of the year. So we’ve given you a free 30% increase in stock cover – at dates of your choice – when you select contents cover.
    We know you’re busy. And we know you’d rather not spend too much time looking for insurance. That’s why our quote is quick and easy to use and tailored to your needs – so you don’t need to waste your time answering questions that aren’t relevant to your business.
    Whether you have a general enquiry or need to make a claim, we have a team of advisers waiting to help at our award-winning UK-based call centre.**
    As accidents and incidents don’t only happen between 9 and 5, we provide a free 24-hour emergency helpline. A legal and tax helpline, providing free advice, is also available Monday to Friday between 9am and 5pm.
    Our award-winning claims service*** can help make a difficult time a lot easier – and once you’ve made your claim, you’ll be able to track the whole thing from start to finish online.
    We offer a 24-hour glass replacement service which can fix windows, doors or partitions when you have chosen to insure your contents.
  • *Based on 1434 reviews. Accurate as of 22 September 2015.

    **In October 2013, AXA Business Insurance won Medium Contact Centre of the Year at the European Call Centre and Customer Service Awards.

    ***Following the 2011 riots in the UK’s major cities, we were recognised with a leading industry award for the quality of support we gave to affected businesses (July 2012, British Insurance Awards, Major Losses category).  

  • Find out more

    Is AXA shop insurance right for you?

    Is AXA Shop Insurance right for you?

    Our online shop insurance covers retailers who work online on the high street. But sometimes, we might need a little more information to cover you.

    8 reasons to choose AXA

    Eight reasons to choose AXA

    We understand small businesses like yours – so we know exactly what you want. Here are eight great reasons to choose our shop insurance.

  • What our customers think of us

    Our customers’ reviews, independently moderated and managed by feefo

    View all our latest reviews

    Feefo service rating. See what our customers say about us - new window

    Feefo service rating. See what our customers say about us - new window

    "Top service from a company that has consistently been so. Well trained people based in UK. It doesn't get any better."

  • Sales Enquiries

    0330 159 1504*


    Customer Services

    0330 159 1505*

    Live chat**

    *We’re open Monday to Friday 8am to 8pm, and Saturday 9am to 2pm. Calls are charged at local rate and may be recorded or monitored.

    **Live chat is available Monday to Friday, 9am to 5pm. Please be aware that during busy times, there may be a short wait.