Home insurance FAQs

Home insurance frequently asked questions

Whether you need a helping hand finding your way around your AXA Account, or want to know more about our products and procedures, we're sure you'll quickly find the answers you're looking for in our help hub.

If you are unable to find an answer to your question in a specific category, try changing the 'search' criteria to 'All Topics'. If you are still unable to find an answer you can email our Help Team and we will aim to respond to your email within 24 hours, although we usually respond much sooner.