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  • Home Insurance FAQs

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  • Frequently asked questions overview

    Whether you need a helping hand finding your way around your AXA Account, or want to know more about our products and procedures, we're sure you'll quickly find the answers you're looking for here.

    Help yourself ... Frequently Asked Questions

    If you are unable to find an answer to your question in a specific category, try changing the 'search' criteria to 'All Topics'. If you are still unable to find an answer you can email our Help Team and we will aim to respond to your email within 24 hours, although we usually respond much sooner.

  • Insurance Made Simple

    At AXA, we’ll always try to give you all the information you’ll need to make an informed choice on the home insurance that’s right for you.

    But if you’d like some free, independent advice on home insurance, you can visit, the Chartered Insurance Institute’s ‘Insurance Made Simple’ website.