Manage your travel insurance policy

It's important to be able to keep in touch when you're abroad.

That's why AXA travel insurance gives you a secure personal account you can access anywhere online. Wherever you are in the world, you're only seconds away from the information you need. Plus you can make a travel insurance claim straight from your online account.

Easy access to your policy documents

With travel insurance direct from AXA you get your very own online AXA Account. You can quickly access your personal pages any minute of the day from any computer anywhere in the world. It's worldwide travel insurance at your fingertips.

In your AXA Account you can:

  • view or print your policy documents
  • check your cover
  • have instant access to emergency helpline numbers

Your AXA Account is the safest place to store all your paperwork. Everything is saved securely online for you to view in an instant.

Cancellations and refunds

To cancel your travel insurance, please call 0330 024 1307

We’re here to take your call:

  • Monday to Friday: 8am - 8pm
  • Saturday: 9am - 5pm
  • Sunday: 9am - 4pm

Cancellations following travel or claim

We do not offer any refund if anyone named on your policy has travelled or there’s been a claim on your policy.

Annual multi trip policies

Cancellations within 14 days

If you change your mind within 14 days of the start of your annual multi trip policy, you can cancel it back to the start date. We’ll return your payment in full. In effect, this means that we did not provide travel insurance. This is your statutory right to cancel.

Cancellations after 14 days

We do not offer any refund for cancellation of annual multi trip policies after 14 days.

Single trip policies

If you cancel your single trip policy within 14 days of purchase date, we’ll return your payment in full. In effect, this means that we did not provide travel insurance.

Cancellations after the start date

We do not offer any refunds for cancellation of single trip policies after the start date.