* 10% of our customers paid this or less between July and September 2020.

What is public liability insurance?

If someone is accidentally injured in your workplace, or if their property is accidentally damaged due to your business’ activities or because of the products you supplied, your business could be responsible by law. Public liability insurance can protect your business against claims to cover damages and legal costs that people may make against your business.

So whether it’s a trip and slip or a serious accident that could wreak havoc on your bank balance, public liability insurance gives you the extra peace of mind you need.

You can choose public liability insurance as a standalone policy or bundle it together with employers’ liability insurance, to give you an extra layer of protection. Click here to find out more about employers’ liability.

What’s covered by public liability insurance?

Here’s what you’ll get with AXA’s public liability insurance:

  • Up to £5 million cover for compensation payments
  • £250 court attendance costs per day to defend a claim
  • Access to a 24-hour legal helpline
  • Legal costs of up to £1 million for claims of accidental bodily injury, loss or damage to third party material property, or wrongful arrest in connection with the business
  • Legal costs/expenses of up to £1 million in connection with alleged breach of statutory duty under health and safety, consumer protection or food safety legislation
  • Legal costs in connection with criminal inquiry into manslaughter/corporate manslaughter, culpable homicide or corporate homicide

Accidents happen – but they don’t need to hurt your business

No matter how careful you are, accidents happen – and that means compensation claims happen too. But that’s where public liability insurance comes in.

From just £61 a year*, it can help protect your small business against accidental injury and property damage claims made by your customers, members of the public or people you visit.

And with the average settlement costing around £13,500**, public liability insurance is a small price to pay for the protection you'd like – and the peace of mind you want.

How much does public liability insurance cost?

Having public liability could save you a tidy sum, and is quick and easy to arrange online or over the phone. There are several things to consider, like the trade or sector you work in, what your business does and where it’s based. So, to find out, give us a call and talk to one of our friendly, experienced advisors who’ll give you the price that’s just right for your business. Or get a quote online for a 10% discount.

Do I need public liability insurance?

While public liability insurance isn’t a legal requirement, you may need it to be able to deal with your client contracts, and some companies are obliged by their supervisory or membership body to take out certain levels of business insurance. Many small businesses take out public liability, but if you’re not sure if you need it, either as a legal requirement, contractually or as best practice, click here to find out more. Or, give us a call and chat to one of our friendly and experienced advisors who’ll keep you right.

What does public liability insurance cover?

This cover can protect you from small workplace incidents to the costlier accidents that could really hurt your small business. It covers you for up to £5m of cover for compensation payments, giving you peace of mind that your business is protected against compensation and the costs of defending a claim up to the level of cover you select. You’ll also get up to 50 days free cover for temporary employees and £250 court attendance costs per day to defend a claim together with access to a 24-hour legal helpline. Find out more about what’s covered as well as our range of optional covers here.

What’s a typical example of a public liability claim?

While you do your best to get everything right, a minor accident can lead to claimscosts that run into the thousands. Of course, the type of public liability claim you’re likely to face depends heavily on the industry that you’re working in.


Possible public liability claims for tradesmen

If you’re a tradesperson, you travel in and out of client’s homes – leaving you open to potential accident and injury claims.

Say you’re decorating someone’s house and spill a full pot of paint on an expensive imported rug. Maybe a pipe that you’ve installed incorrectly leaksand causes extensive water damage to a client’s property. You could even injure someone by accidentally leaving something down which they trip over. 


Possible public liability claims for office workers/professionals 

Even if you’re working in what seems like a humdrum office, there are still risks that you face and as a business owner, need to insure against.

Maybe you invite a client into the office for a meeting, and they’re injured by tripping over a loose cable. Perhaps a spilled coffee causes someone to slip and hurt their wrist. Or a promotional stand injures someone by falling over at an event that you’re organising.


Possible public liability claims for retailers/hospitality/services 

In retail, hospitality or services? When you’re dealing with the public all day, you know all about the unpredictability of people – and the inevitability of accidents.

You could be a café owner who accidentally injures a customer by spilling scalding hot coffee over them. Maybe someone is injured by tripping over a step into your boutique, or one of your event staff damages a conference hall floor when dismantling a stand. 

Whether small or serious, each of these accidents would be less financially harmful to your business if you were covered with public liability insurance. It’ll help you with compensation costs and legal fees related to claims made against you for third party injury and damage.

Curious about different types of public liability claims? Find out more here.

Is AXA Public Liability Insurance right for you?

Most businesses need public liability insurance these days. And most of those businesses can get a quote quickly and easily online.

But for some larger businesses with more complex needs, we may need to speak to you to make sure we’ve got you properly protected.

We won’t be able to cover you online if your business:

  • Has more than eight people 
  • Has an annual turnover of more than £500,000 
  • Is based outside Great Britain (England, Scotland or Wales)

If your business is or has any of these things, we’ll need to get some more details from you to make sure we can give you a quote that meets your needs.

You can call us now on 0330 159 1520.


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What’s covered?

Get the level of cover and optional extras you want to suit your business – not someone else’s.

Making a claim

Public liability claims can happen to anyone. And when they do - we're here to help.


Why you should choose AXA Public Liability Insurance

We know public liability insurance can sometimes be hard to get your head around – and that’s why we make it as easy as possible for you.

When you need to protect your business, you can go ahead and do it quickly online. While you’re there, you can pick and choose the covers you need. And once you’re insured, you can then rely on one of the world’s largest insurance companies. Simple, isn’t it?

Eight great reasons to choose AXA Public Liability Insurance

  1. The choice is yours
    You can choose the level of public liability cover you need – and any optional extras you need too. You can also take it on its own or as a package with employers’ liability and professional indemnity insurance. That way, you’re in control.
  2. Make changes online – when and where it suits
    When you get public liability insurance from AXA, you can make a number of changes online when it suits you. Want to change the level of cover? Go ahead. Add a new employee? That’s cool. Add new tools? Why not?
  3. Easy access – at any time
    We think your policy documents should be as simple, secure and accessible as possible. That’s why we’ve provided you with an online My AXA Account, where you can access your important documents as soon as you’ve purchased public liability insurance.
  4. Get 10% off when you buy online
    When you buy public liability insurance online, you’ll benefit from a 10% discount. It’s the protection you’d expect from AXA – for less.
  5. Need to make a claim? Go ahead
    We all know accidents can happen at any time. And that’s why there’s no limit to the number of times you can make a public liability claim in any one period of insurance.
  6. Now you’ve made a claim – track it online
    Once you’ve made your claim, our award-winning claims service1 are on hand to help – and you’ll be able to track the whole thing from start to finish online.
  7. Award-winning customer service
    When you need to speak to us, we’ve got a team of advisers waiting to help at our award-winning UK-based call centre.2 And you can use our live chat system to chat to them online too.
  8. Cover you can trust
    We’ve got a 96% customer satisfaction rate on Feefo3 – and we’re part of the AXA Group, one of the world’s largest insurance companies. Now that’s cover you can rely on.

About us

Keep your company up-and-running no matter what with AXA’s business insurance. We offer flexible, tailored cover to help sole traders, self-employed people and small and medium-sized businesses grow.

Landlord? We’ll protect your commercial or residential property. Use a van? Stay on the road with our van insurance – for personal or professional use.

Running a business is hard work. That’s why we keep insuring one simple.

* 10% of our customers paid this or less between July and September 2020.

** Based on public liability settlements made by AXA in 2013.

Our claims team have won leading industry awards at the British Insurance Awards 2012, The Claims Awards 2012, CII Public Interest Awards 2015 and The British Insurance Awards 2015.

In October 2013, AXA Business Insurance won Medium Contact Centre of the Year at the European Call Centre and Customer Service Awards.

Our 92% customer service rating (4.6 out of 5) is based on 8016 customer reviews on independent review system, feefo, as of 28 February 2019.


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