Making a claim

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We’re here for you when you need us most

We know that no one wants to make a claim or deal with the hassle that goes with it. But our professional support and award-winning claims service* can help make a difficult situation a lot easier – at a time you need it most.

So whether a customer has slipped on a wet floor as they’re leaving your premises, or you arrive at work to find someone has smashed your shop window, our fast response and clear guidance will help get you back on your feet.

Examples of employers’ liability claims

Employee injury claims can be very costly. Here a few examples of how claims can arise:

  • A cleaner injures her arm after falling over a mop
  • A self-employed contractor suffers serious leg injuries after scaffolding falls in
  • An office worker suffers from repetitive strain injury caused by excessive computer use at work

Track your claim online

If you make an employers’ liability claim, you’ll be able to track the whole thing from start to finish online using our online claims tracking tool. Available via desktop, tablet and mobile, you’ll have 24/7 access to all the key information you need.

Make a claim

If an employers’ liability claim is made against your business or you become aware of a situation which may result in a claim being made, tell us as soon as possible. Find out what else to do before you make a claim on our business insurance claims page.

To make a claim, call us on 0345 600 2715** or email liability.claims@axa-insurance.co.uk

*Our claims team have won leading industry awards at the British Insurance Awards 2012, The Claims Awards 2012, CII Public Interest Awards 2015 and The British Insurance Awards 2015.

**Our claims office is open Monday to Friday 9am – 5pm, but any calls outside of these hours are picked up by our out-of-hours claim team on a 24/7 basis. Calls are charged at local rate and may be recorded or monitored.

Policy documents

View sample policy details to find out all you need to know about AXA Employers' Liability Insurance.


Employers' Liability

Find out how AXA Employers’ Liability Insurance can protect you, your people and your business.