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  • How to make a claim

    If you have to make an insurance claim, it can be a very stressful time, especially when your life’s already busy. And we get that, that’s why we’re committed to making the claims experience clearer and easier for you.

    Simply choose your specific product from the icons below, and you’ll find the quickest way to make your claim.

    Choose a product to make a claim

    Car insurance

    Home insurance

    Business insurance

    Travel insurance

    Landlord insurance

    Van insurance

    Health insurance

    How do I know what I’m covered for?

    Whether you're making a claim, or worried about a situation that could lead to a claim, it’s important to know what is and isn’t covered. To see just what you’re covered for, log into your AXA account using the button below and check your policy documents.

    LOG IN TO YOUR AXA ACCOUNT

    How do I make a claim?

    Choose your insurance product from the icons above and you’ll find all the information you need to make a claim.

    What documentation do I need?

    Log in to your AXA Account and check your policy documents to make sure you’re covered for your particular claim. You’ll need to have your policy number, and keep incident details to hand such as dates, reference numbers and receipts, and we’ll guide you through the rest.

    How long will my claim take?

    Giving us all the relevant information for your claim can really speed things up. However, timescales will vary depending on the kind of insurance claim you need to make and its complexity. But, we’ll try and make the experience as fast as possible for you—for some claims, we can pay out in 24 hours.

    How will I be kept up-to-date about my claim?

    We’ll keep you updated using the contact details you gave us when you made your claim.



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