Make a Claim

How to make or track a claim

If you have to make an insurance claim, it can be a very stressful time, especially when your life’s already busy. And we get that, that’s why we’re committed to making the claims experience clearer and easier for you.

Choose a product to make a claim for

How do I know what I’m covered for?

Whether you're making a claim, or worried about a situation that could lead to a claim, it’s important to know what is and isn’t covered. To see just what you’re covered for, log into your AXA account using the button below and check your policy documents.

Contacted by a fraudster or fallen victim to a scam?

Report this to us right away and we’ll take it from here and let you know what to do to stay safe.

Coping with extreme weather

Extreme weather conditions have become an all too common part of life in Britain these days. Storms, flood and freezing conditions can have a devastating effect on our homes and other property. We can’t control the weather but we can take precautions to lessen its impact.

In the guides below we've provided tips and advice on some safety measures you can take to reduce potential damage on the road, in your home and how to prepare your business.


According to the Environment Agency, over five million people in England and Wales live and work in properties that are at risk of flooding from rivers or the sea.

Freezing conditions

Thousands of people suffer from burst pipes each winter and plummeting temperatures are the biggest cause. Make sure you take the right precautions.


Storm brings more than travel chaos; it can still cause expensive damage to your home leaving homes without power and water. How would you cope?


When temperatures climb, follow these tips to stay safe and minimise damage to your home, business, and vehicle.​