Breakdown Cover contact us

Have you broken down?

To help you we’ll need your name, home postcode and, if possible, your policy number. We’ll also need your vehicle registration, as well as the make, model and colour. Make a note of your current location and the problem with your vehicle.

Breakdown cover purchased on its own

UK: 0345 504 6391 Europe: +44 1737 815 375

Breakdown cover purchased as part of AXA car insurance

UK: 0800 197 1121 Europe: +44 1737 815 375

Speak to our customer service team

To speak to a member of the Breakdown cover team, please select from a department below for a list of contact options:

Broken down? Contact breakdown assistance

Breakdown cover purchased on its own:

UK – 0345 504 6391

Europe – +44 1737 815 372

Lines are open 24 hours a day

Call charges from outside the UK may vary.

Breakdown cover purchased as part of AXA car insurance:

UK – 0800 197 1121

Europe – +44 1737 815 375

Lines are open 24 hours a day

Call charges from outside the UK may vary.

Customer service

Customer service for breakdown cover purchased as part of AXA car insurance:

0330 024 1158

Our car insurance customer service opening hours have had to temporarily change due to limited resource. We’re now here to take your call:

Monday to Friday: 9am – 5pm
Saturday: closed
Sunday: closed
Bank Holidays: 10am - 4pm

Customer service for breakdown cover purchased on its own:

0800 232 1588

Lines are open:

Monday to Friday: 8am - 8pm
Saturday: 10am - 4pm

Make a complaint

To make a breakdown cover complaint contact our complaints team on:

01737 815 023

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