Breakdown Cover contact us

Have you broken down?

To help you we’ll need your name, home postcode and, if possible, your policy number. We’ll also need your vehicle registration, as well as the make, model and colour. Make a note of your current location and the problem with your vehicle.

Breakdown cover purchased on its own

UK: 0345 602 9761¹ Europe: +44 1737 334051¹

Breakdown cover purchased as part of AXA car insurance

UK: 0800 197 1121¹ Europe: +44 1737 815375¹

¹ Lines are open 24 hours a day, 7 days a week

Speak to our customer service team

To speak to a member of the breakdown cover team, please select a department below for the relevant contact options:

Breakdown cover purchased on its own

Within the UK: call us on 0345 602 9761

In Europe: call us on +44 1737 334051

Lines are open 24 hours a day, 7 days a week

Call charges from outside the UK may vary.

Breakdown cover purchased as part of AXA car insurance

Within the UK: call us on 0800 197 1121

In Europe: call us on +44 1737 815375

Lines are open 24 hours a day, 7 days a week

Call charges from outside the UK may vary.

Customer service for breakdown cover purchased on its own

Call us on 0800 169 0206

Lines are open:

Monday to Friday: 8am - 8pm
Saturday: 10am - 4pm

Customer service for breakdown cover purchased as part of AXA car insurance

Call us on 0330 024 1158

We’re here to take your call:

Monday to Friday: 8am - 8pm
Saturday: 9am - 5pm
Sunday: 9am - 3pm
Bank Holidays: 9am - 3pm

Please note: you might have wait a while during our busy times. Call us between 8am - 9am or 5pm - 8pm, Tuesday to Thursday, for the shortest wait.