We’re really sorry that many of you are struggling to get through to us with your queries. Our phone lines and emails are extremely busy right now, but we’re working hard to speak to you as soon as we can. If you need to make changes to your policy, it’s really quick and easy to do most things online, in your AXA Account. Thank you for bearing with us.

Manage your policy

Breakdown Cover contact us

Have you broken down?

To help you we’ll need your name, home postcode and, if possible, your policy number. We’ll also need your vehicle registration, as well as the make, model and colour. Make a note of your current location and the problem with your vehicle.

Breakdown cover purchased on its own

UK: 0345 504 6391 Europe: +44 (0)1737 815 375

Breakdown cover purchased as part of AXA car insurance

UK: 0800 197 1121 Europe: +44 (0)1737 815 375

Speak to our customer service team

To speak to a member of the Breakdown cover team, please select from a department below for a list of contact options:

Broken down? Contact breakdown assistance

Breakdown cover purchased on its own:

UK – 0345 504 6391

Europe – 0044 1737 815 372

^{Lines open: 24 hours a day, 7 days a week}

Breakdown cover purchased as part of AXA car insurance:

UK – 0800 197 1121

Europe – 0044 1737 815 375

^{Lines open: 24 hours a day, 7 days a week}

Customer service

Customer service for breakdown cover purchased as part of AXA car insurance:

0330 024 1158

^{Lines are open: Monday to Friday: 8am - 8pm, Saturday: 9am - 5pm, Sunday: 9am - 3pm and Bank Holiday opening times may vary.}

Customer service for breakdown cover purchased on its own:

0800 232 1588

^{Lines are open: Monday to Friday: 8am - 8pm, Saturday: 10am - 4pm.}

Make a complaint

To make a breakdown cover complaint contact our complaints team on:

0870 609 0023 or 01737 815 023