Contact us about your breakdown cover
Answer a few questions to help get you to the right place
What do you need help with?
How did you purchase your breakdown cover?
Are you currently in the UK?
I'm in the UK and require breakdown assistance
You can report your breakdown online using e-Rescue.
Make sure you’ve got your name, home postcode and your policy number. You’ll also need your vehicle registration number – as well as the make, model and colour. We’ll ask you to tell us your current location and what you think the problem with your vehicle is.
Need to speak to us? about a broken down vehicle
For more support, our team are here to help.
You can call us on:
Make sure you’ve got your name, home postcode and your policy number. You’ll also need your vehicle registration number – as well as the make, model and colour. We’ll ask you to tell us your current location and what you think the problem with your vehicle is.
I'm currently abroad and require breakdown assistance
You can call us on:
Lines are open 24 hours a day, 7 days a week. AXA Assistance (UK) Limited operates the 24-hour motoring assistance helpline.
Make sure you’ve got your name, home postcode and your policy number. You’ll also need your vehicle registration number – as well as the make, model and colour. We’ll ask you to tell us your current location and what you think the problem with your vehicle is.
Are you currently in the UK?
I'm in the UK and require breakdown assistance
You can report your breakdown online using e-Rescue.
Make sure you’ve got your name, home postcode and your policy number. You’ll also need your vehicle registration number – as well as the make, model and colour. We’ll ask you to tell us your current location and what you think the problem with your vehicle is.
Need to speak to us? about a broken down vehicle
For more support, our team are here to help.
You can call us on:
Make sure you’ve got your name, home postcode and your policy number. You’ll also need your vehicle registration number – as well as the make, model and colour. We’ll ask you to tell us your current location and what you think the problem with your vehicle is.
I'm currently abroad and require breakdown assistance
You can call us on:
Lines are open 24 hours a day, 7 days a week. AXA Assistance (UK) Limited operates the 24-hour motoring assistance helpline.
Make sure you’ve got your name, home postcode and your policy number. You’ll also need your vehicle registration number – as well as the make, model and colour. We’ll ask you to tell us your current location and what you think the problem with your vehicle is.
How did you purchase your breakdown cover?
Customer service
You can call us on:
We’re here to take your call:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank holidays: hours vary
Customer service
You can call us on:
Lines are open:
- Monday to Friday: 9am to 5pm
- Saturday: closed
- Sunday: closed
- Bank Holidays: closed
Make a complaint
You can call us on:
We’re here to take your call
- Monday to Friday: 9am to 5pm
- Saturday: closed
- Sunday: closed
- Bank Holidays: closed