Make a car insurance claim
Answer a few questions to see if you can make your car insurance claim online or get to the right telephone number
Do you need emergency roadside assistance?
Have you been involved in an accident or do you require breakdown support?
Accident and emergency roadside assistance
Are you currently in the UK?
How did you purchase your policy?
I'm in the UK and require emergency roadside assistance
I'm in the UK and require emergency roadside assistance
I'm in the UK and require emergency roadside assistance
How did you purchase your policy?
I'm currently abroad and require emergency roadside assistance
Call us on:
Call costs from outside of the UK may vary.
I'm currently abroad and require emergency roadside assistance
Call us on:
Call costs from outside of the UK may vary.
I'm currently abroad and require emergency roadside assistance
Call us on:
Call costs from outside of the UK may vary.
Breakdown assistance
Are you currently in the UK?
I'm in the UK and require breakdown assistance
You can report your breakdown online using e-Rescue.
Make sure you’ve got your name, home postcode and your policy number. You’ll also need your vehicle registration number – as well as the make, model and colour. We’ll ask you to tell us your current location and what you think the problem with your vehicle is.
Need to speak to someone?
Our team are here to help
Please call us on:
Lines are open 24 hours a day, 7 days a week. AXA Assistance (UK) Limited operates the 24-hour motoring assistance helpline.
I'm currently abroad and require breakdown assistance
If you're calling from outside the UK, please call us on:
Call costs from outside of the UK may vary.
Lines are open 24 hours a day, 7 days a week. AXA Assistance (UK) Limited operates the 24-hour motoring assistance helpline.
Make sure you’ve got your name, home postcode and your policy number. You’ll also need your vehicle registration number – as well as the make, model and colour. We’ll ask you to tell us your current location and what you think the problem with your vehicle is.
What type of claim would you like to make?
Windscreen or window damage
If you've got comprehensive cover then damage to your car's windscreen or windows is included with your policy.
To make a claim for repair or replacement of chipped, cracked or broken glass:
Need to speak to someone?
Please call Autoglass on:
Support from Autoglass is available 24 hours a day, 7 days a week.
Road traffic accident
Are you currently in the UK?
I'm in the UK and have had an accident
Were more than three other vehicles involved?
How did you purchase your policy?
I'm in the UK and have had an accident
Please call us on:
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
I'm in the UK and have had an accident
Please call us on:
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
I'm in the UK and have had an accident
Please call us on:
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
How did you purchase your policy?
I'm in the UK and have had an accident
Make a claim online — It's quick and easy
No need to call, we can validate your claim online. Skip the queues by registering your claim online 24/7.
Details of what happened
- How the incident happened
- When it happened (date and time)
- The exact location (if you have access to 3 words, we can use this to confirm the location)
- Road and weather conditions at the time of the incident
Damage to the vehicle(s)
- Confirm what the damage is
- Where the damage is on the vehicle
- The damage severity (is it heavy, medium, or light)
- Take pictures of the vehicle
Who was involved
- Details of any other third-party (name, vehicle registration, address, insurer)
- Did any emergency services attend and if so, who?
- Were there any witnesses, do you have their name and contact details?
Head over to the AXA Help Hub, where you will find helpful articles and FAQs on all things claims related.
Need to speak to someone?
Our team are here to help. Pick one of the options below to get started:
Please call us on:
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
Please call us on:
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
If you're calling from outside the UK, please call:
Call costs from outside of the UK may vary.
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
I'm in the UK and have had an accident
Make a claim online — It's quick and easy
No need to call, we can validate your claim online. Skip the queues by registering your claim online 24/7.
Details of what happened
- How the incident happened
- When it happened (date and time)
- The exact location (if you have access to 3 words, we can use this to confirm the location)
- Road and weather conditions at the time of the incident
Damage to the vehicle(s)
- Confirm what the damage is
- Where the damage is on the vehicle
- The damage severity (is it heavy, medium, or light)
- Take pictures of the vehicle
Who was involved
- Details of any other third-party (name, vehicle registration, address, insurer)
- Did any emergency services attend and if so, who?
- Were there any witnesses, do you have their name and contact details?
Head over to the AXA Help Hub, where you will find helpful articles and FAQs on all things claims related.
Need to speak to someone?
Our team are here to help. Pick one of the options below to get started:
Please call us on:
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
Please call us on:
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
If you're calling from outside the UK, please call us on:
Call costs from outside of the UK may vary.
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
I'm in the UK and have had an accident
Make a claim online — It's quick and easy
No need to call, we can validate your claim online. Skip the queues by registering your claim online 24/7.
Details of what happened
- How the incident happened
- When it happened (date and time)
- The exact location (if you have access to 3 words, we can use this to confirm the location)
- Road and weather conditions at the time of the incident
Damage to the vehicle(s)
- Confirm what the damage is
- Where the damage is on the vehicle
- The damage severity (is it heavy, medium, or light)
- Take pictures of the vehicle
Who was involved
- Details of any other third-party (name, vehicle registration, address, insurer)
- Did any emergency services attend and if so, who?
- Were there any witnesses, do you have their name and contact details?
Head over to the AXA Help Hub, where you will find helpful articles and FAQs on all things claims related.
Need to speak to someone?
Our team are here to help. Pick one of the options below to get started:
Please call us on:
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
Please call us on:
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
If you're calling from outside the UK, please call us on:
Call costs from outside of the UK may vary.
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
How did you purchase your policy?
I'm currently abroad and have had a road traffic accident
Please call us on:
Call costs from outside of the UK may vary.
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
I'm currently abroad and have had a road traffic accident
Please call us on:
Call costs from outside of the UK may vary.
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
I'm currently abroad and have had a road traffic accident
Please call us on:
Call costs from outside of the UK may vary.
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
Storm or flood damage
Are you currently in the UK?
How did you purchase your policy?
I'm in the UK and need to make a claim for storm or flood damage
Make a claim online — It's quick and easy
No need to call, we can validate your claim online. Skip the queues by registering your claim online 24/7.
Details of what happened
- How the incident happened
- When it happened (date and time)
- The exact location (if you have access to 3 words, we can use this to confirm the location)
- Road and weather conditions at the time of the incident
Damage to the vehicle(s)
- Confirm what the damage is
- Where the damage is on the vehicle
- The damage severity (is it heavy, medium, or light)
- Take pictures of the vehicle
Who was involved
- Details of any other third-party (name, vehicle registration, address, insurer)
- Did any emergency services attend and if so, who?
- Were there any witnesses, do you have their name and contact details?
Head over to the AXA Help Hub, where you will find helpful articles and FAQs on all things claims related.
Need to speak to someone?
Our team are here to help. Pick one of the options below to get started:
Please call us on:
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
If you're calling from outside the UK, please call us on:
Call costs from outside of the UK may vary.
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
I'm in the UK and need to make a claim for storm or flood damage
Make a claim online — It's quick and easy
No need to call, we can validate your claim online. Skip the queues by registering your claim online 24/7.
Details of what happened
- How the incident happened
- When it happened (date and time)
- The exact location (if you have access to 3 words, we can use this to confirm the location)
- Road and weather conditions at the time of the incident
Damage to the vehicle(s)
- Confirm what the damage is
- Where the damage is on the vehicle
- The damage severity (is it heavy, medium, or light)
- Take pictures of the vehicle
Who was involved
- Details of any other third-party (name, vehicle registration, address, insurer)
- Did any emergency services attend and if so, who?
- Were there any witnesses, do you have their name and contact details?
Head over to the AXA Help Hub, where you will find helpful articles and FAQs on all things claims related.
Need to speak to someone?
Our team are here to help. Pick one of the options below to get started:
Please call us on:
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
Please call us on:
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
If you're calling from outside the UK, please call us on:
Call costs from outside of the UK may vary.
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
I'm in the UK and need to make a claim for storm or flood damage
Make a claim online — It's quick and easy
No need to call, we can validate your claim online. Skip the queues by registering your claim online 24/7.
Details of what happened
- How the incident happened
- When it happened (date and time)
- The exact location (if you have access to 3 words, we can use this to confirm the location)
- Road and weather conditions at the time of the incident
Damage to the vehicle(s)
- Confirm what the damage is
- Where the damage is on the vehicle
- The damage severity (is it heavy, medium, or light)
- Take pictures of the vehicle
Who was involved
- Details of any other third-party (name, vehicle registration, address, insurer)
- Did any emergency services attend and if so, who?
- Were there any witnesses, do you have their name and contact details?
Head over to the AXA Help Hub, where you will find helpful articles and FAQs on all things claims related.
Need to speak to someone?
Our team are here to help. Pick one of the options below to get started:
Please call us on:
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
Please call us on:
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
If you're calling from outside the UK, please call us on:
Call costs from outside of the UK may vary.
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
How did you purchase your policy?
I'm currently abroad and need to make a claim for storm or flood damage
Please call us on:
Call costs from outside of the UK may vary.
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
I'm currently abroad and need to make a claim for storm or flood damage
Please call us on:
Call costs from outside of the UK may vary.
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
I'm currently abroad and need to make a claim for storm or flood damage
Please call us on:
Call costs from outside of the UK may vary.
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
Theft of vehicle
Are you currently in the UK?
How did you purchase your policy?
I'm in the UK and my vehicle has been stolen
Make a claim online — It's quick and easy
No need to call, we can validate your claim online. Skip the queues by registering your claim online 24/7.
Details of what happened
- How the incident happened
- When it happened (date and time)
- The exact location (if you have access to 3 words, we can use this to confirm the location)
- Road and weather conditions at the time of the incident
Damage to the vehicle(s)
- Confirm what the damage is
- Where the damage is on the vehicle
- The damage severity (is it heavy, medium, or light)
- Take pictures of the vehicle
Who was involved
- Details of any other third-party (name, vehicle registration, address, insurer)
- Did any emergency services attend and if so, who?
- Were there any witnesses, do you have their name and contact details?
Head over to the AXA Help Hub, where you will find helpful articles and FAQs on all things claims related.
Need to speak to someone?
Our team are here to help. Pick one of the options below to get started:
Please call us on:
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
If you're calling from outside the UK, please call us on:
Call costs from outside of the UK may vary.
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
I'm in the UK and my vehicle has been stolen
Make a claim online — It's quick and easy
No need to call, we can validate your claim online. Skip the queues by registering your claim online 24/7.
Details of what happened
- How the incident happened
- When it happened (date and time)
- The exact location (if you have access to 3 words, we can use this to confirm the location)
- Road and weather conditions at the time of the incident
Damage to the vehicle(s)
- Confirm what the damage is
- Where the damage is on the vehicle
- The damage severity (is it heavy, medium, or light)
- Take pictures of the vehicle
Who was involved
- Details of any other third-party (name, vehicle registration, address, insurer)
- Did any emergency services attend and if so, who?
- Were there any witnesses, do you have their name and contact details?
Head over to the AXA Help Hub, where you will find helpful articles and FAQs on all things claims related.
Need to speak to someone?
Our team are here to help. Pick one of the options below to get started:
Please call us on:
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
Please call us on:
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
If you're calling from outside the UK, please call us on:
Call costs from outside of the UK may vary.
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
I'm in the UK and my vehicle has been stolen
Make a claim online — It's quick and easy
No need to call, we can validate your claim online. Skip the queues by registering your claim online 24/7.
Details of what happened
- How the incident happened
- When it happened (date and time)
- The exact location (if you have access to 3 words, we can use this to confirm the location)
- Road and weather conditions at the time of the incident
Damage to the vehicle(s)
- Confirm what the damage is
- Where the damage is on the vehicle
- The damage severity (is it heavy, medium, or light)
- Take pictures of the vehicle
Who was involved
- Details of any other third-party (name, vehicle registration, address, insurer)
- Did any emergency services attend and if so, who?
- Were there any witnesses, do you have their name and contact details?
Head over to the AXA Help Hub, where you will find helpful articles and FAQs on all things claims related.
Need to speak to someone?
Our team are here to help. Pick one of the options below to get started:
Please call us on:
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
Please call us on:
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
If you're calling from outside the UK, please call us on:
Call costs from outside of the UK may vary.
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
How did you purchase your policy?
I'm currently abroad and my vehicle has been stolen
Please call us on:
Call costs from outside of the UK may vary.
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
I'm currently abroad and my vehicle has been stolen
Please call us on:
Call costs from outside of the UK may vary.
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
I'm currently abroad and my vehicle has been stolen
Please call us on:
Call costs from outside of the UK may vary.
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
Lost or stolen keys
If you're an AXA Plus Car Insurance customer then cover for lost or stolen keys is included with your policy.
Are you currently in the UK?
How did you purchase your policy?
I'm in the UK and I've lost my keys or had them stolen
Make a claim online — It's quick and easy
No need to call, we can validate your claim online. Skip the queues by registering your claim online 24/7.
Details of what happened
- How the incident happened
- When it happened (date and time)
- The exact location (if you have access to 3 words, we can use this to confirm the location)
- Road and weather conditions at the time of the incident
Damage to the vehicle(s)
- Confirm what the damage is
- Where the damage is on the vehicle
- The damage severity (is it heavy, medium, or light)
- Take pictures of the vehicle
Who was involved
- Details of any other third-party (name, vehicle registration, address, insurer)
- Did any emergency services attend and if so, who?
- Were there any witnesses, do you have their name and contact details?
Head over to the AXA Help Hub, where you will find helpful articles and FAQs on all things claims related.
Need to speak to someone?
Our team are here to help. Pick one of the options below to get started:
Call us on:
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
Call us on:
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
If you're calling from outside the UK, please call:
Call costs from outside of the UK may vary.
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
I'm in the UK and I've lost my keys or had them stolen
Make a claim online — It's quick and easy
No need to call, we can validate your claim online. Skip the queues by registering your claim online 24/7.
Details of what happened
- How the incident happened
- When it happened (date and time)
- The exact location (if you have access to 3 words, we can use this to confirm the location)
- Road and weather conditions at the time of the incident
Damage to the vehicle(s)
- Confirm what the damage is
- Where the damage is on the vehicle
- The damage severity (is it heavy, medium, or light)
- Take pictures of the vehicle
Who was involved
- Details of any other third-party (name, vehicle registration, address, insurer)
- Did any emergency services attend and if so, who?
- Were there any witnesses, do you have their name and contact details?
Head over to the AXA Help Hub, where you will find helpful articles and FAQs on all things claims related.
Need to speak to someone?
Our team are here to help. Pick one of the options below to get started:
Call us on:
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
Please call us on:
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
If you're calling from outside the UK, please call:
Call costs from outside of the UK may vary.
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
I'm in the UK and I've lost my keys or had them stolen
Make a claim online — It's quick and easy
No need to call, we can validate your claim online. Skip the queues by registering your claim online 24/7.
Details of what happened
- How the incident happened
- When it happened (date and time)
- The exact location (if you have access to 3 words, we can use this to confirm the location)
- Road and weather conditions at the time of the incident
Damage to the vehicle(s)
- Confirm what the damage is
- Where the damage is on the vehicle
- The damage severity (is it heavy, medium, or light)
- Take pictures of the vehicle
Who was involved
- Details of any other third-party (name, vehicle registration, address, insurer)
- Did any emergency services attend and if so, who?
- Were there any witnesses, do you have their name and contact details?
Head over to the AXA Help Hub, where you will find helpful articles and FAQs on all things claims related.
Need to speak to someone?
Our team are here to help. Pick one of the options below to get started:
Call us on:
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
Please call us on:
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
If you're calling from outside the UK, please call:
Call costs from outside of the UK may vary.
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
How did you purchase your policy?
I'm currently abroad and have lost my keys or had them stolen
Call us on:
Call costs from outside of the UK may vary.
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
I'm currently abroad and have lost my keys or had them stolen
Call us on:
Call costs from outside of the UK may vary.
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
I'm currently abroad and have lost my keys or had them stolen
Call us on:
Call costs from outside of the UK may vary.
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
Misfuelling
If you're an AXA Plus Car Insurance customer then cover for misfuelling is included with your policy.
Are you currently in the UK?
How did you purchase your policy?
I'm in the UK and I've put the wrong fuel in my car
Make a claim online — It's quick and easy
No need to call, we can validate your claim online. Skip the queues by registering your claim online 24/7.
Details of what happened
- How the incident happened
- When it happened (date and time)
- The exact location (if you have access to 3 words, we can use this to confirm the location)
- Road and weather conditions at the time of the incident
Damage to the vehicle(s)
- Confirm what the damage is
- Where the damage is on the vehicle
- The damage severity (is it heavy, medium, or light)
- Take pictures of the vehicle
Who was involved
- Details of any other third-party (name, vehicle registration, address, insurer)
- Did any emergency services attend and if so, who?
- Were there any witnesses, do you have their name and contact details?
Head over to the AXA Help Hub, where you will find helpful articles and FAQs on all things claims related.
Need to speak to someone?
Our team are here to help. Pick one of the options below to get started:
Please call us on:
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
Call us on:
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
If you're calling from outside the UK, please call us on:
Call costs from outside of the UK may vary.
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
I'm in the UK and I've put the wrong fuel in my car
Make a claim online — It's quick and easy
No need to call, we can validate your claim online. Skip the queues by registering your claim online 24/7.
Details of what happened
- How the incident happened
- When it happened (date and time)
- The exact location (if you have access to 3 words, we can use this to confirm the location)
- Road and weather conditions at the time of the incident
Damage to the vehicle(s)
- Confirm what the damage is
- Where the damage is on the vehicle
- The damage severity (is it heavy, medium, or light)
- Take pictures of the vehicle
Who was involved
- Details of any other third-party (name, vehicle registration, address, insurer)
- Did any emergency services attend and if so, who?
- Were there any witnesses, do you have their name and contact details?
Head over to the AXA Help Hub, where you will find helpful articles and FAQs on all things claims related.
Need to speak to someone?
Our team are here to help. Pick one of the options below to get started:
Please call us on:
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
Please call us on:
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
If you're calling from outside the UK, please call us on:
Call costs from outside of the UK may vary.
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
I'm in the UK and I've put the wrong fuel in my car
Make a claim online — It's quick and easy
No need to call, we can validate your claim online. Skip the queues by registering your claim online 24/7.
Details of what happened
- How the incident happened
- When it happened (date and time)
- The exact location (if you have access to 3 words, we can use this to confirm the location)
- Road and weather conditions at the time of the incident
Damage to the vehicle(s)
- Confirm what the damage is
- Where the damage is on the vehicle
- The damage severity (is it heavy, medium, or light)
- Take pictures of the vehicle
Who was involved
- Details of any other third-party (name, vehicle registration, address, insurer)
- Did any emergency services attend and if so, who?
- Were there any witnesses, do you have their name and contact details?
Head over to the AXA Help Hub, where you will find helpful articles and FAQs on all things claims related.
Need to speak to someone?
Our team are here to help. Pick one of the options below to get started:
Please call us on:
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
Please call us on:
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
If you're calling from outside the UK, please call us on:
Call costs from outside of the UK may vary.
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
How did you purchase your policy?
I'm currently abroad and have lost my keys or had them stolen
Please call us on:
Call costs from outside of the UK may vary.
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
I'm currently abroad and have lost my keys or had them stolen
Please call us on:
Call costs from outside of the UK may vary.
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
I'm currently abroad and have lost my keys or had them stolen
Please call us on:
Call costs from outside of the UK may vary.
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
Malicious damage
Are you currently in the UK?
How did you purchase your policy?
I'm in the UK and my car has been maliciously damaged
Make a claim online — It's quick and easy
No need to call, we can validate your claim online. Skip the queues by registering your claim online 24/7.
Details of what happened
- How the incident happened
- When it happened (date and time)
- The exact location (if you have access to 3 words, we can use this to confirm the location)
- Road and weather conditions at the time of the incident
Damage to the vehicle(s)
- Confirm what the damage is
- Where the damage is on the vehicle
- The damage severity (is it heavy, medium, or light)
- Take pictures of the vehicle
Who was involved
- Details of any other third-party (name, vehicle registration, address, insurer)
- Did any emergency services attend and if so, who?
- Were there any witnesses, do you have their name and contact details?
Head over to the AXA Help Hub, where you will find helpful articles and FAQs on all things claims related.
Need to speak to someone?
Our team are here to help. Pick one of the options below to get started:
Call us on:
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
Call us on:
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
If you're calling from outside the UK, please call:
Call costs from outside of the UK may vary.
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
I'm in the UK and my car has been maliciously damaged
Make a claim online — It's quick and easy
No need to call, we can validate your claim online. Skip the queues by registering your claim online 24/7.
Details of what happened
- How the incident happened
- When it happened (date and time)
- The exact location (if you have access to 3 words, we can use this to confirm the location)
- Road and weather conditions at the time of the incident
Damage to the vehicle(s)
- Confirm what the damage is
- Where the damage is on the vehicle
- The damage severity (is it heavy, medium, or light)
- Take pictures of the vehicle
Who was involved
- Details of any other third-party (name, vehicle registration, address, insurer)
- Did any emergency services attend and if so, who?
- Were there any witnesses, do you have their name and contact details?
Head over to the AXA Help Hub, where you will find helpful articles and FAQs on all things claims related.
Need to speak to someone?
Our team are here to help. Pick one of the options below to get started:
Call us on:
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
Please call us on:
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
If you're calling from outside the UK, please call:
Call costs from outside of the UK may vary.
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
I'm in the UK and my car has been maliciously damaged
Make a claim online — It's quick and easy
No need to call, we can validate your claim online. Skip the queues by registering your claim online 24/7.
Details of what happened
- How the incident happened
- When it happened (date and time)
- The exact location (if you have access to 3 words, we can use this to confirm the location)
- Road and weather conditions at the time of the incident
Damage to the vehicle(s)
- Confirm what the damage is
- Where the damage is on the vehicle
- The damage severity (is it heavy, medium, or light)
- Take pictures of the vehicle
Who was involved
- Details of any other third-party (name, vehicle registration, address, insurer)
- Did any emergency services attend and if so, who?
- Were there any witnesses, do you have their name and contact details?
Head over to the AXA Help Hub, where you will find helpful articles and FAQs on all things claims related.
Need to speak to someone?
Our team are here to help. Pick one of the options below to get started:
Call us on:
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
Please call us on:
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
If you're calling from outside the UK, please call:
Call costs from outside of the UK may vary.
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
How did you purchase your policy?
I'm currently abroad and my car has been maliciously damaged
Call us on:
Call costs from outside of the UK may vary.
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
I'm currently abroad and my car has been maliciously damaged
Call us on:
Call costs from outside of the UK may vary.
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
I'm currently abroad and my car has been maliciously damaged
Call us on:
Call costs from outside of the UK may vary.
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
Something else
Are you currently in the UK?
How did you purchase your policy?
I'm in the UK and require support with making a claim
Please call us on:
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
I'm in the UK and require support with making a claim
Please call us on:
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
I'm in the UK and require support with making a claim
Please call us on:
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
How did you purchase your policy?
I'm currently abroad and need support with making a claim
Please call us on:
Call costs from outside of the UK may vary.
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
I'm currently abroad and need support with making a claim
Please call us on:
Call costs from outside of the UK may vary.
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
I'm currently abroad and need support with making a claim
Please call us on:
Call costs from outside of the UK may vary.
If you’re making a new claim, you can call us 24 hours a day, 7 days a week.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the vehicle, but only it it's undrivable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual opening hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
Already started a claim?
How did you purchase your policy?
You can track your claim in your online account.
You can track your claim in your online account.