Make a car insurance claim
Answer a few questions to see if you can make your car insurance claim online or get to the right telephone number
Do you need emergency roadside assistance?
Have you been involved in an accident or do you require breakdown support?
Accident and emergency roadside assistance
Are you currently in the UK?
How did you purchase your policy?
I'm in the UK and require emergency roadside assistance
I'm in the UK and require emergency roadside assistance
I'm in the UK and require emergency roadside assistance
How did you purchase your policy?
I'm currently abroad and require emergency roadside assistance
I'm currently abroad and require emergency roadside assistance
I'm currently abroad and require emergency roadside assistance
Breakdown assistance
Are you currently in the UK?
I'm in the UK and require breakdown assistance
You can report your breakdown online using e-Rescue.
Make sure you’ve got your name, home postcode and your policy number. You’ll also need your vehicle registration number – as well as the make, model and colour. We’ll ask you to tell us your current location and what you think the problem with your vehicle is.
Need to speak to someone?
Our team are here to help
Call us on:
Lines are open 24 hours a day, 7 days a week. AXA Assistance (UK) Limited operates the 24-hour motoring assistance helpline.
I'm currently abroad and require breakdown assistance
If you're calling from outside the UK, please call:
Lines are open 24 hours a day, 7 days a week. AXA Assistance (UK) Limited operates the 24-hour motoring assistance helpline.
Make sure you’ve got your name, home postcode and your policy number. You’ll also need your vehicle registration number – as well as the make, model and colour. We’ll ask you to tell us your current location and what you think the problem with your vehicle is.
What type of claim would you like to make?
Windscreen or window damage
If you've got comprehensive cover then damage to your car's windscreen or windows is included with your policy.
To make a claim for repair or replacement of chipped, cracked or broken glass:
Road traffic accident
Are you currently in the UK?
I'm in the UK and have had an accident
Were more than three other vehicles involved?
How did you purchase your policy?
I'm in the UK and have had an accident
Call us on:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
I'm in the UK and have had an accident
Call us on:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
I'm in the UK and have had an accident
Call us on:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
How did you purchase your policy?
I'm in the UK and have had an accident
Make a claim online — It's quick and easy
No need to call, we can validate your claim online. Skip the queues by registering your claim online 24/7.
Details of what happened
- How the incident happened
- When it happened (date and time)
- The exact location (if you have access to 3 words, we can use this to confirm the location)
- Road and weather conditions at the time of the incident
Damage to the vehicle(s)
- Confirm what the damage is
- Where the damage is on the vehicle
- The damage severity (is it heavy, medium, or light)
- Take pictures of the vehicle
Who was involved
- Details of any other third-party (name, vehicle registration, address, insurer)
- Did any emergency services attend and if so, who?
- Were there any witnesses, do you have their name and contact details?
Head over to the AXA Help Hub, where you will find helpful articles and FAQs on all things claims related.
Need to speak to someone?
Our team are here to help. Pick one of the options below to get started:
Call us on:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
If you're calling from outside the UK, please call:
If you’re making a new claim, you can call us (UK time):
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
I'm in the UK and have had an accident
Make a claim online — It's quick and easy
No need to call, we can validate your claim online. Skip the queues by registering your claim online 24/7.
Details of what happened
- How the incident happened
- When it happened (date and time)
- The exact location (if you have access to 3 words, we can use this to confirm the location)
- Road and weather conditions at the time of the incident
Damage to the vehicle(s)
- Confirm what the damage is
- Where the damage is on the vehicle
- The damage severity (is it heavy, medium, or light)
- Take pictures of the vehicle
Who was involved
- Details of any other third-party (name, vehicle registration, address, insurer)
- Did any emergency services attend and if so, who?
- Were there any witnesses, do you have their name and contact details?
Head over to the AXA Help Hub, where you will find helpful articles and FAQs on all things claims related.
Need to speak to someone?
Our team are here to help. Pick one of the options below to get started:
Call us on:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
If you're calling from outside the UK, please call:
If you’re making a new claim, you can call us (UK time):
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
I'm in the UK and have had an accident
Make a claim online — It's quick and easy
No need to call, we can validate your claim online. Skip the queues by registering your claim online 24/7.
Details of what happened
- How the incident happened
- When it happened (date and time)
- The exact location (if you have access to 3 words, we can use this to confirm the location)
- Road and weather conditions at the time of the incident
Damage to the vehicle(s)
- Confirm what the damage is
- Where the damage is on the vehicle
- The damage severity (is it heavy, medium, or light)
- Take pictures of the vehicle
Who was involved
- Details of any other third-party (name, vehicle registration, address, insurer)
- Did any emergency services attend and if so, who?
- Were there any witnesses, do you have their name and contact details?
Head over to the AXA Help Hub, where you will find helpful articles and FAQs on all things claims related.
Need to speak to someone?
Our team are here to help. Pick one of the options below to get started:
Call us on:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
If you're calling from outside the UK, please call:
If you’re making a new claim, you can call us (UK time):
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
How did you purchase your policy?
I'm currently abroad and have had a road traffic accident
Call us on:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
I'm currently abroad and have had a road traffic accident
Call us on:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
I'm currently abroad and have had a road traffic accident
Call us on:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
Storm or flood damage
Are you currently in the UK?
How did you purchase your policy?
I'm in the UK and need to make a claim for storm or flood damage
Make a claim online — It's quick and easy
No need to call, we can validate your claim online. Skip the queues by registering your claim online 24/7.
Details of what happened
- How the incident happened
- When it happened (date and time)
- The exact location (if you have access to 3 words, we can use this to confirm the location)
- Road and weather conditions at the time of the incident
Damage to the vehicle(s)
- Confirm what the damage is
- Where the damage is on the vehicle
- The damage severity (is it heavy, medium, or light)
- Take pictures of the vehicle
Who was involved
- Details of any other third-party (name, vehicle registration, address, insurer)
- Did any emergency services attend and if so, who?
- Were there any witnesses, do you have their name and contact details?
Head over to the AXA Help Hub, where you will find helpful articles and FAQs on all things claims related.
Need to speak to someone?
Our team are here to help. Pick one of the options below to get started:
Call us on:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
If you're calling from outside the UK, please call:
If you’re making a new claim, you can call us (UK time):
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
I'm in the UK and need to make a claim for storm or flood damage
Make a claim online — It's quick and easy
No need to call, we can validate your claim online. Skip the queues by registering your claim online 24/7.
Details of what happened
- How the incident happened
- When it happened (date and time)
- The exact location (if you have access to 3 words, we can use this to confirm the location)
- Road and weather conditions at the time of the incident
Damage to the vehicle(s)
- Confirm what the damage is
- Where the damage is on the vehicle
- The damage severity (is it heavy, medium, or light)
- Take pictures of the vehicle
Who was involved
- Details of any other third-party (name, vehicle registration, address, insurer)
- Did any emergency services attend and if so, who?
- Were there any witnesses, do you have their name and contact details?
Head over to the AXA Help Hub, where you will find helpful articles and FAQs on all things claims related.
Need to speak to someone?
Our team are here to help. Pick one of the options below to get started:
Call us on:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
If you're calling from outside the UK, please call:
If you’re making a new claim, you can call us (UK time):
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
I'm in the UK and need to make a claim for storm or flood damage
Make a claim online — It's quick and easy
No need to call, we can validate your claim online. Skip the queues by registering your claim online 24/7.
Details of what happened
- How the incident happened
- When it happened (date and time)
- The exact location (if you have access to 3 words, we can use this to confirm the location)
- Road and weather conditions at the time of the incident
Damage to the vehicle(s)
- Confirm what the damage is
- Where the damage is on the vehicle
- The damage severity (is it heavy, medium, or light)
- Take pictures of the vehicle
Who was involved
- Details of any other third-party (name, vehicle registration, address, insurer)
- Did any emergency services attend and if so, who?
- Were there any witnesses, do you have their name and contact details?
Head over to the AXA Help Hub, where you will find helpful articles and FAQs on all things claims related.
Need to speak to someone?
Our team are here to help. Pick one of the options below to get started:
Call us on:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
If you're calling from outside the UK, please call:
If you’re making a new claim, you can call us (UK time):
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
How did you purchase your policy?
I'm currently abroad and need to make a claim for storm or flood damage
Call us on:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
I'm currently abroad and need to make a claim for storm or flood damage
Call us on:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
I'm currently abroad and need to make a claim for storm or flood damage
Call us on:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
Theft of vehicle
Are you currently in the UK?
How did you purchase your policy?
I'm in the UK and my vehicle has been stolen
Make a claim online — It's quick and easy
No need to call, we can validate your claim online. Skip the queues by registering your claim online 24/7.
Details of what happened
- How the incident happened
- When it happened (date and time)
- The exact location (if you have access to 3 words, we can use this to confirm the location)
- Road and weather conditions at the time of the incident
Damage to the vehicle(s)
- Confirm what the damage is
- Where the damage is on the vehicle
- The damage severity (is it heavy, medium, or light)
- Take pictures of the vehicle
Who was involved
- Details of any other third-party (name, vehicle registration, address, insurer)
- Did any emergency services attend and if so, who?
- Were there any witnesses, do you have their name and contact details?
Head over to the AXA Help Hub, where you will find helpful articles and FAQs on all things claims related.
Need to speak to someone?
Our team are here to help. Pick one of the options below to get started:
Call us on:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
If you're calling from outside the UK, please call:
If you’re making a new claim, you can call us (UK time):
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
I'm in the UK and my vehicle has been stolen
Make a claim online — It's quick and easy
No need to call, we can validate your claim online. Skip the queues by registering your claim online 24/7.
Details of what happened
- How the incident happened
- When it happened (date and time)
- The exact location (if you have access to 3 words, we can use this to confirm the location)
- Road and weather conditions at the time of the incident
Damage to the vehicle(s)
- Confirm what the damage is
- Where the damage is on the vehicle
- The damage severity (is it heavy, medium, or light)
- Take pictures of the vehicle
Who was involved
- Details of any other third-party (name, vehicle registration, address, insurer)
- Did any emergency services attend and if so, who?
- Were there any witnesses, do you have their name and contact details?
Head over to the AXA Help Hub, where you will find helpful articles and FAQs on all things claims related.
Need to speak to someone?
Our team are here to help. Pick one of the options below to get started:
Call us on:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
If you're calling from outside the UK, please call:
If you’re making a new claim, you can call us (UK time):
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
I'm in the UK and my vehicle has been stolen
Make a claim online — It's quick and easy
No need to call, we can validate your claim online. Skip the queues by registering your claim online 24/7.
Details of what happened
- How the incident happened
- When it happened (date and time)
- The exact location (if you have access to 3 words, we can use this to confirm the location)
- Road and weather conditions at the time of the incident
Damage to the vehicle(s)
- Confirm what the damage is
- Where the damage is on the vehicle
- The damage severity (is it heavy, medium, or light)
- Take pictures of the vehicle
Who was involved
- Details of any other third-party (name, vehicle registration, address, insurer)
- Did any emergency services attend and if so, who?
- Were there any witnesses, do you have their name and contact details?
Head over to the AXA Help Hub, where you will find helpful articles and FAQs on all things claims related.
Need to speak to someone?
Our team are here to help. Pick one of the options below to get started:
Call us on:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
If you're calling from outside the UK, please call:
If you’re making a new claim, you can call us (UK time):
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
How did you purchase your policy?
I'm currently abroad and my vehicle has been stolen
Call us on:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
I'm currently abroad and my vehicle has been stolen
Call us on:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
I'm currently abroad and my vehicle has been stolen
Call us on:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
Lost or stolen keys
If you're an AXA Plus Car Insurance customer then cover for lost or stolen keys is included with your policy.
Are you currently in the UK?
How did you purchase your policy?
I'm in the UK and I've lost my keys or had them stolen
Make a claim online — It's quick and easy
No need to call, we can validate your claim online. Skip the queues by registering your claim online 24/7.
Details of what happened
- How the incident happened
- When it happened (date and time)
- The exact location (if you have access to 3 words, we can use this to confirm the location)
- Road and weather conditions at the time of the incident
Damage to the vehicle(s)
- Confirm what the damage is
- Where the damage is on the vehicle
- The damage severity (is it heavy, medium, or light)
- Take pictures of the vehicle
Who was involved
- Details of any other third-party (name, vehicle registration, address, insurer)
- Did any emergency services attend and if so, who?
- Were there any witnesses, do you have their name and contact details?
Head over to the AXA Help Hub, where you will find helpful articles and FAQs on all things claims related.
Need to speak to someone?
Our team are here to help. Pick one of the options below to get started:
Call us on:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
If you're calling from outside the UK, please call:
If you’re making a new claim, you can call us (UK time):
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
I'm in the UK and I've lost my keys or had them stolen
Make a claim online — It's quick and easy
No need to call, we can validate your claim online. Skip the queues by registering your claim online 24/7.
Details of what happened
- How the incident happened
- When it happened (date and time)
- The exact location (if you have access to 3 words, we can use this to confirm the location)
- Road and weather conditions at the time of the incident
Damage to the vehicle(s)
- Confirm what the damage is
- Where the damage is on the vehicle
- The damage severity (is it heavy, medium, or light)
- Take pictures of the vehicle
Who was involved
- Details of any other third-party (name, vehicle registration, address, insurer)
- Did any emergency services attend and if so, who?
- Were there any witnesses, do you have their name and contact details?
Head over to the AXA Help Hub, where you will find helpful articles and FAQs on all things claims related.
Need to speak to someone?
Our team are here to help. Pick one of the options below to get started:
Call us on:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
If you're calling from outside the UK, please call:
If you’re making a new claim, you can call us (UK time):
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
I'm in the UK and I've lost my keys or had them stolen
Make a claim online — It's quick and easy
No need to call, we can validate your claim online. Skip the queues by registering your claim online 24/7.
Details of what happened
- How the incident happened
- When it happened (date and time)
- The exact location (if you have access to 3 words, we can use this to confirm the location)
- Road and weather conditions at the time of the incident
Damage to the vehicle(s)
- Confirm what the damage is
- Where the damage is on the vehicle
- The damage severity (is it heavy, medium, or light)
- Take pictures of the vehicle
Who was involved
- Details of any other third-party (name, vehicle registration, address, insurer)
- Did any emergency services attend and if so, who?
- Were there any witnesses, do you have their name and contact details?
Head over to the AXA Help Hub, where you will find helpful articles and FAQs on all things claims related.
Need to speak to someone?
Our team are here to help. Pick one of the options below to get started:
Call us on:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
If you're calling from outside the UK, please call:
If you’re making a new claim, you can call us (UK time):
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
How did you purchase your policy?
I'm currently abroad and have lost my keys or had them stolen
Call us on:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
I'm currently abroad and have lost my keys or had them stolen
Call us on:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
I'm currently abroad and have lost my keys or had them stolen
Call us on:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
Misfuelling
If you're an AXA Plus Car Insurance customer then cover for misfuelling is included with your policy.
Are you currently in the UK?
How did you purchase your policy?
I'm in the UK and I've put the wrong fuel in my car
Make a claim online — It's quick and easy
No need to call, we can validate your claim online. Skip the queues by registering your claim online 24/7.
Details of what happened
- How the incident happened
- When it happened (date and time)
- The exact location (if you have access to 3 words, we can use this to confirm the location)
- Road and weather conditions at the time of the incident
Damage to the vehicle(s)
- Confirm what the damage is
- Where the damage is on the vehicle
- The damage severity (is it heavy, medium, or light)
- Take pictures of the vehicle
Who was involved
- Details of any other third-party (name, vehicle registration, address, insurer)
- Did any emergency services attend and if so, who?
- Were there any witnesses, do you have their name and contact details?
Head over to the AXA Help Hub, where you will find helpful articles and FAQs on all things claims related.
Need to speak to someone?
Our team are here to help. Pick one of the options below to get started:
Call us on:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
If you're calling from outside the UK, please call:
If you’re making a new claim, you can call us (UK time):
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
I'm in the UK and I've put the wrong fuel in my car
Make a claim online — It's quick and easy
No need to call, we can validate your claim online. Skip the queues by registering your claim online 24/7.
Details of what happened
- How the incident happened
- When it happened (date and time)
- The exact location (if you have access to 3 words, we can use this to confirm the location)
- Road and weather conditions at the time of the incident
Damage to the vehicle(s)
- Confirm what the damage is
- Where the damage is on the vehicle
- The damage severity (is it heavy, medium, or light)
- Take pictures of the vehicle
Who was involved
- Details of any other third-party (name, vehicle registration, address, insurer)
- Did any emergency services attend and if so, who?
- Were there any witnesses, do you have their name and contact details?
Head over to the AXA Help Hub, where you will find helpful articles and FAQs on all things claims related.
Need to speak to someone?
Our team are here to help. Pick one of the options below to get started:
Call us on:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
If you're calling from outside the UK, please call:
If you’re making a new claim, you can call us (UK time):
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
I'm in the UK and I've put the wrong fuel in my car
Make a claim online — It's quick and easy
No need to call, we can validate your claim online. Skip the queues by registering your claim online 24/7.
Details of what happened
- How the incident happened
- When it happened (date and time)
- The exact location (if you have access to 3 words, we can use this to confirm the location)
- Road and weather conditions at the time of the incident
Damage to the vehicle(s)
- Confirm what the damage is
- Where the damage is on the vehicle
- The damage severity (is it heavy, medium, or light)
- Take pictures of the vehicle
Who was involved
- Details of any other third-party (name, vehicle registration, address, insurer)
- Did any emergency services attend and if so, who?
- Were there any witnesses, do you have their name and contact details?
Head over to the AXA Help Hub, where you will find helpful articles and FAQs on all things claims related.
Need to speak to someone?
Our team are here to help. Pick one of the options below to get started:
Call us on:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
If you're calling from outside the UK, please call:
If you’re making a new claim, you can call us (UK time):
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
How did you purchase your policy?
I'm currently abroad and have lost my keys or had them stolen
Call us on:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
I'm currently abroad and have lost my keys or had them stolen
Call us on:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
I'm currently abroad and have lost my keys or had them stolen
Call us on:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
Malicious damage
Are you currently in the UK?
How did you purchase your policy?
I'm in the UK and my car has been maliciously damaged
Make a claim online — It's quick and easy
No need to call, we can validate your claim online. Skip the queues by registering your claim online 24/7.
Details of what happened
- How the incident happened
- When it happened (date and time)
- The exact location (if you have access to 3 words, we can use this to confirm the location)
- Road and weather conditions at the time of the incident
Damage to the vehicle(s)
- Confirm what the damage is
- Where the damage is on the vehicle
- The damage severity (is it heavy, medium, or light)
- Take pictures of the vehicle
Who was involved
- Details of any other third-party (name, vehicle registration, address, insurer)
- Did any emergency services attend and if so, who?
- Were there any witnesses, do you have their name and contact details?
Head over to the AXA Help Hub, where you will find helpful articles and FAQs on all things claims related.
Need to speak to someone?
Our team are here to help. Pick one of the options below to get started:
Call us on:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
If you're calling from outside the UK, please call:
If you’re making a new claim, you can call us (UK time):
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
I'm in the UK and my car has been maliciously damaged
Make a claim online — It's quick and easy
No need to call, we can validate your claim online. Skip the queues by registering your claim online 24/7.
Details of what happened
- How the incident happened
- When it happened (date and time)
- The exact location (if you have access to 3 words, we can use this to confirm the location)
- Road and weather conditions at the time of the incident
Damage to the vehicle(s)
- Confirm what the damage is
- Where the damage is on the vehicle
- The damage severity (is it heavy, medium, or light)
- Take pictures of the vehicle
Who was involved
- Details of any other third-party (name, vehicle registration, address, insurer)
- Did any emergency services attend and if so, who?
- Were there any witnesses, do you have their name and contact details?
Head over to the AXA Help Hub, where you will find helpful articles and FAQs on all things claims related.
Need to speak to someone?
Our team are here to help. Pick one of the options below to get started:
Call us on:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
If you're calling from outside the UK, please call:
If you’re making a new claim, you can call us (UK time):
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
I'm in the UK and my car has been maliciously damaged
Make a claim online — It's quick and easy
No need to call, we can validate your claim online. Skip the queues by registering your claim online 24/7.
Details of what happened
- How the incident happened
- When it happened (date and time)
- The exact location (if you have access to 3 words, we can use this to confirm the location)
- Road and weather conditions at the time of the incident
Damage to the vehicle(s)
- Confirm what the damage is
- Where the damage is on the vehicle
- The damage severity (is it heavy, medium, or light)
- Take pictures of the vehicle
Who was involved
- Details of any other third-party (name, vehicle registration, address, insurer)
- Did any emergency services attend and if so, who?
- Were there any witnesses, do you have their name and contact details?
Head over to the AXA Help Hub, where you will find helpful articles and FAQs on all things claims related.
Need to speak to someone?
Our team are here to help. Pick one of the options below to get started:
Call us on:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
If you're calling from outside the UK, please call:
If you’re making a new claim, you can call us (UK time):
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
How did you purchase your policy?
I'm currently abroad and my car has been maliciously damaged
Call us on:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
I'm currently abroad and my car has been maliciously damaged
Call us on:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
I'm currently abroad and my car has been maliciously damaged
Call us on:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
Something else
Are you currently in the UK?
How did you purchase your policy?
I'm in the UK and require support with making a claim
Call us on:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
I'm in the UK and require support with making a claim
Call us on:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
I'm in the UK and require support with making a claim
Call us on:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
How did you purchase your policy?
I'm currently abroad and need support with making a claim
Call us on:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
I'm currently abroad and need support with making a claim
Call us on:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
I'm currently abroad and need support with making a claim
Call us on:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
Already started a claim?
How did you purchase your policy?
You can track your claim in your online account.
You can track your claim in your online account.