help

We’re really sorry that many of you are struggling to get through to us with your queries. Our phone lines and emails are extremely busy right now, but we’re working hard to speak to you as soon as we can. If you need to make changes to your policy, it’s really quick and easy to do most things online, in your AXA Account. Thank you for bearing with us.

See before you buy

To help you choose the best home insurance policy for you, here are some sample policy documents where you can read full details about all the features and benefits that come as standard with our products.

To view, print or save the policy documents for HomeSmart, HomeSafe or HomeSure, simply click each link below and follow the simple steps.

If you already have AXA home insurance, please log into your AXA Account to view your personal policy documents.

You'll need Adobe Reader to view these documents. You can download Adobe Reader if you don’t have it already.

These are sample documents. The policy wording and useful information document which apply to you will be available to view when you get a home insurance quote and then saved in your online account when you buy. For all the information on the cover you have chosen, please view the policy wording and useful information document together with your policy schedule.