help

We’re really sorry that many of you are struggling to get through to us with your queries. Our phone lines and emails are extremely busy right now, but we’re working hard to speak to you as soon as we can. If you need to make changes to your policy, it’s really quick and easy to do most things online, in your AXA Account. Thank you for bearing with us.

Frequently asked questions

Take a look at our most common FAQs below or take a look through our full range of customer queries from the most common to the most obscure.

Speak to our customer service team

To speak to a member of our home insurance customer service team, please select from a department below to show a list of contact options: