Contact us about your home insurance
Answer a few questions to help get you to the right place
What do you need help with?
What would you like to know more about?
Making changes to your AXA Home Insurance policy
Log in to your AXA Account and make a change to your AXA Home Insurance policy online
The quickest and easiest way to make a change, or get a quote for a change to your policy, is in your online AXA account – saving you up to £17 in admin fees!
- Changes of address
- Changes to your property (planned building work, adding extra rooms or converting rooms)
- Changes to occupancy
- Changes to what you use your home for, e.g. if you’re planning to use it for business purposes
- Changes to the number of people that live in the property (both adults and children)
- Claim information
- Add optional covers
You can also make other changes like managing your payments too.
Not signed up for an online account? Register today.
Use our online contact form to submit a query online about making changes to your AXA Home Insurance policy
Got a quick question about making changes to your policy? Fill out our contact form and we’ll aim to get back to you within 24 hours (excluding Sundays and bank holidays).
If you’re contacting us about an AXA Home insurance policy, please use this form:
You can still get in touch with us:
Not signed up for an online account? Register today.
Visit our Help Hub to find out more about making policy changes.
Need to speak to us? about making a change to your AXA Home Insurance policy
For more support, we’re here to help.
Help Team number for making policy changes
You can call us on:
We’re here to take your call:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: hours may vary
Renew your AXA Home Insurance policy
Log in to your AXA Account and renew your AXA Home Insurance policy online
The easiest way to manage your renewal is in your online AXA account. Your renewal invite, including your price, will be sent to you at least 21 days before your renewal is due.
- Accept or decline your renewal
- Update your details
- Add or remove optional extras
Not signed up for an online account? Register today.
Use our online contact form and submit a query about renewing your AXA Home Insurance policy online
To ask a question about your renewal, fill out our contact form and we’ll aim to get back to you within 24 hours (excluding Sundays and bank holidays).
If you’re contacting us about an AXA Home insurance policy, please use this form:
You can still get in touch with us:
Not signed up for an online account? Register today.
Visit our Help Hub to find out more about managing your renewal.
Need to speak to us? about renewing your AXA Home Insurance policy
For more support, we’re here to help.
Help Team number for support with renewing your AXA Hpme Insurance policy
You can call us on:
We’re here to take your call:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: hours may vary
See your AXA Home Insurance policy details
Log in to your AXA Accountto see details of your AXA Home Insurance policy
To find your policy details log in to your online AXA account and go to the ‘Documents’ tab on the homepage. Here you can view, download or print your documents, anytime.
Not signed up for an online account? Register today.
Use our online contact form to submit a query about your AXA Home Insurance policy online
To ask a quick question about your policy, fill out our contact form and we’ll aim to get back to you within 24 hours (excluding Sundays and bank holidays).
If you’re contacting us about an AXA Home insurance policy, please use this form:
You can still get in touch with us:
Not signed up for an online account? Register today.
Visit our Help Hub to find out more about how to view your policy details.
Need to speak to us? about your AXA Home Insurance policy
For more support, we’re here to help.
Help Team number for support with checking your policy details
You can call us on:
We’re here to take your call:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: hours may vary
Quotes for a new AXA Home Insurance policy
Getting a quote for a new policy
The quickest way to get a quote for a new AXA Home Insurance policy is online:
Cancelling your home insurance policy
Speak to us about cancelling you AXA Home Insurance policy
We’re sorry you’re thinking of leaving us - for more support on cancelling your policy, we’re here to help.
Help Team number for cancelling your policy
You can call us on:
We’re here to take your call:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: hours may vary
Log in to your AXA Account and cancel your AXA Home Insurance policy online
You can also cancel your policy through your AXA online account.
Not signed up for an online account? Register today.
Use our online contact form to submit a query online about cancelling your AXA Home Insurance policy
To ask a quick question about cancelling your policy, fill out our contact form and we’ll aim to get back to you within 24 hours (excluding Sundays and bank holidays).
If you’re contacting us about an AXA Home insurance policy, please use this form:
You can still get in touch with us:
Not signed up for an online account? Register today.
Visit our Help Hub to find out more about cancellations and refunds.
What would you like to know more about?
Making payments for you AXA Home Insurance policy
Log in to your AXA Account and make a payment for your AXA Home Insurance policy online
The quickest way to make a payment is in your online AXA account.
Not signed up for an online account? Register today.
Use our online contact form and submit an enquiry about making a payment on your AXA Home Insurance policy online
To ask a quick question about your payments, fill out our contact form and we’ll aim to get back to you within 24 hours (excluding Sundays and bank holidays). Please note: we can’t take payments through our contact form, but we can answer your queries.
If you’re contacting us about an AXA Home insurance policy, please use this form:
You can still get in touch with us:
Not signed up for an online account? Register today.
Visit our Help Hub to find out more about making payments.
Need to speak to us? about your AXA Home Insurance policy
For more support, we’re here to help. If you’ve chosen to pay monthly and want to pay in full, you can do this at any time.
Help Team number for making payments for your AXA Home Insurance policy
You can call us on:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: closed
Change payment method for your AXA Home Insurance policy
Log in to your AXA Account and change the payment method for your AXA Home Insurance policy online
The quickest way to change your payment details is in your online AXA account.
Not signed up for an online account? Register today.
Use our online contact form to submit an enquiry online about changing payment method for your AXA Home Insurance policy
To ask a quick question about your payments, fill out our contact form and we’ll aim to get back to you within 24 hours (excluding Sundays and bank holidays).
If you’re contacting us about an AXA Home insurance policy, please use this form:
You can still get in touch with us:
Not signed up for an online account? Register today.
Visit our Help Hub to find out more about changing payment method.
Need to speak to us? about changing the payment methods for your AXA Home Insurance policy
For more support, we’re here to help.
Help Team number for support with changing payment method for your AXA Home Insurance policy
You can call us on:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: closed
Missed payment for your AXA Home Insurance policy
Log in to your AXA Account to make a payment for your AXA Home Insurance policy
If you’ve missed a payment and need to update your details or make a payment, the quickest way is in your online AXA account.
Not signed up for an online account? Register today.
Use our online contact form to submit an enquiry online about a missed payment for your AXA Home Insurance policy
To ask a quick question about your payments, fill out our contact form and we’ll aim to get back to you within 24 hours (excluding Sundays and bank holidays). Just to let you know, you can’t pay using our contact form. To make a payment you need to go to your online account or call us.
If you’re contacting us about an AXA Home insurance policy, please use this form:
You can still get in touch with us:
Not signed up for an online account? Register today.
Visit our Help Hub to find out more about missed payments.
Need to speak to us? about a missed payment for your AXA Home Insurance policy
For more support, we’re here to help.
Help Team number for additional support with missed payments for your AXA Home Insurance policy
You can call us on:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: closed
Change payment date for your AXA Home Insurance policy
Log in to your AXA Account and change the payment date for your home insurance policy online
The quickest way to change your payment date is in your online AXA account.
Not signed up for an online account? Register today.
Use our online contact form to submit an enquiry about your home insurance payment date
To ask a quick question about your payments, fill out our contact form and we’ll aim to get back to you within 24 hours (excluding Sundays and bank holidays).
If you’re contacting us about an AXA Home insurance policy, please use this form:
You can still get in touch with us:
Not signed up for an online account? Register today.
Visit our Help Hub to find out more about changing payment date.
Need to speak to us? about changing the payment date for your AXA Home Insurance policy
For more support, we’re here to help.
Help Team number for changing the date on which you pay for your AXA Home Insurance policy
You can call us on:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: closed
Money worries Support if you're struggling to pay for your AXA Home Insurance policy
It’s important that you keep up to date with your payments, but we know sometimes things aren’t as simple as that. We’re here to support you as best as we can through financial difficulties.
If you are struggling to keep up with your essential expenses, get in touch with us to talk about your repayment or ways we can support you further.
If you know ahead of time that you’re going to miss a payment, or if you’ve already missed one and are looking to catch up, you can contact us to let us know that as well.
Need to speak to us?about making payments for your AXA Home Insurance policy
For more support, we’re here to help.
Help Team number for additional support if you're struggling to pay for your AXA Home Insurance policy
You can call us on:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: closed
Use our online contact form to submit a query online about additional financial support that you may require
To ask a quick question about your payments, fill out our contact form and we’ll aim to get back to you within 24 hours (excluding Sundays and bank holidays).
If you’re contacting us about an AXA Home insurance policy, please use this form:
You can still get in touch with us:
Not signed up for an online account? Register today.
Additional resources to help you with your finances
There are also several online resources that can help you with your finances:
What would you like to know more about?
How did you purchase your policy?
Make a claim on your AXA Home Insurance policy
Make a claim onlineon your AXA Home Insurance policy
You can register most claims online, so there’s no need to call.
- Theft or attempted theft
- Water or flood damage
- Damage due to a storm or bad weather
If you've added optional extras to your policy, you may also be able to claim for:
- Accidental damage
- Accidental loss
- Damage or theft of items in student accommodation
- Damage, loss or theft of personal possessions away from the home
- Damage or theft of specified bicycles (including accessories)
Need to speak to us? about making a claim on your AXA Home Insurance policy
If you’d like to speak to us for more claims support, our team are here to help.
Call us on:
We’re here to take your call:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday and bank holidays: closed
If you call outside of these times, you’ll reach our out of hours service. You’ll be able to leave the details of your claim, and we’ll get back to you during our main office hours.
Make a claim on your AXA Home Insurance policy
Make a claim onlineon your AXA Home Insurance policy
You can register most claims online, so there’s no need to call.
- Theft or attempted theft
- Water or flood damage
- Damage due to a storm or bad weather
If you've added optional extras to your policy, you may also be able to claim for:
- Accidental damage
- Accidental loss
- Damage or theft of items in student accommodation
- Damage, loss or theft of personal possessions away from the home
- Damage or theft of specified bicycles (including accessories)
Need to speak to us? about making a claim on your AXA Home Insurance policy
If you’d like to speak to us for more claims support, our team are here to help.
Call us on:
If you are making a new claim you can call us:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday and bank holidays: closed
If you call outside of these times, you’ll reach our out of hours service. You’ll be able to leave the details of your claim, and we’ll get back to you during our main office hours.
Make a claim on your AXA Home Insurance policy
Make a claim onlineon your AXA Home Insurance policy
You can register most claims online, so there’s no need to call.
- Theft or attempted theft
- Water or flood damage
- Damage due to a storm or bad weather
If you've added optional extras to your policy, you may also be able to claim for:
- Accidental damage
- Accidental loss
- Damage or theft of items in student accommodation
- Damage, loss or theft of personal possessions away from the home
- Damage or theft of specified bicycles (including accessories)
Need to speak to us? about making a claim on your AXA Home Insurance policy
If you’d like to speak to us for more claims support, our team are here to help.
Call us on:
If you are making a new claim you can call us:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday and bank holidays: closed
If you call outside of these times, you’ll reach our out of hours service. You’ll be able to leave the details of your claim, and we’ll get back to you during our main office hours.
How did you purchase your policy?
Updates for exisiting AXA Home Insurance claims
Speak to us about an existing claim on your AXA Home Insurance policy
Our claims team are here to help.
Call us on
We’re here to take your call:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 1pm
Updates for exisiting AXA Home Insurance claims
Speak to us about an existing claim on your AXA Home Insurance policy
Our claims team are here to help.
Call us on
We’re here to take your call:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 1pm
Home assistance cover
If you bought home emergency cover as part of your policy you can make a claim for:
- Plumbing
- Drainage
- Heating
- Electrical
- Roofing
If you can't see what you're looking to claim for in this list, please see ‘Claims’ instead.
Register your home emergency claim online
Visit our Help Help to find out more about our home assistance cover.
Need to speak to us to make a home assitance claim
For more support, our team are here to help.
Help Team number for AXA Home Assistance
You can call us on:
It’s helpful to have your policy number for the call.
What would you like to know more about?
Power of attorney
This is a legal document that lets a person choose one or more people to act on their behalf, if they’re unable to – e.g. to deal with banks, utilities and insurance.
To record a Power of Attorney with us, you’ll need to send:
- A certified copy of the document
- Proof of the attorney(s) identity
- Policy numbers of the policies they have with us
Please send to home.help@axainsurance.com.
You can also use a lasting power of attorney, all we’d need is your access code to view your documents. For more information on how to get an access code, visit the government website.
If we need anything else from you, we’ll be in touch.
We’ll continue to send documents to the policyholder (such as renewal invites), unless you tell us otherwise.
Need to speak to us? about power of attorney for an AXA Home Insurancy policy
For more support, our team are here to help.
Power of attorney Help Team number
You can call us on:
We’re here to take your call:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: hours may vary
Trusted alternative contact
If you’re finding it difficult to talk to with us, we can speak with someone else on your behalf if you would prefer. We call this a trusted alternative contact.
An alternative contact is someone that you as the policyholder can nominate to act on your behalf. This contact is authorised to talk to us on your behalf if, for any reason, you are unable to. They can discuss your policy, any claims and can make changes on your behalf - the only thing they can’t do is cancel the policy, as we’ll still need to speak to the policyholder for that.
The quickest way to add a trusted contact is in your online account:
Not signed up for an online account? Register today.
Need to speak to us? about a trusted alternative contact
For more support, our team are here to help.
Trusted alternative contact Help Team number for AXA Home Insurance customers
You can call us on:
We’re here to take your call:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: hours may vary
Use our online contact form to submit a query online about adding a trusted alternative contact to your AXA Home Insurance policy
If you don’t want to call us, fill out our online contact form and we’ll aim to get back to you within 24 hours (excluding Sundays and bank holidays).
If you’re contacting us about an AXA Home insurance policy, please use this form:
You can still get in touch with us:
Not signed up for an online account? Register today.
Visit our Help Hub to find out more about adding a trusted alternative contact.
Alternative document format for your AXA Home Insurance policy documents
If you’re blind, have a visual impairment or are partially sighted, we can provide any AXA document in Braille, large font or audio versions. If you’d like your documents in Braille, large font or audio please get in touch by emailing help@axainsurance.com or by calling us on 0330 024 1235.
There’s no charge for these documents and once requested, we’ll aim to send them to you within 14 working days.
We’re here to take your call:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: hours may vary
Support for AXA Home Insurance policies following a bereavement
We’re sorry to hear about this. We’re here to make getting in touch with us as easy as possible.
Need to speak to us? about an AXA Home Insurance policy following a bereavement
Help Team number for support following bereavement of an AXA Car Insurance policy holder
You can call us on:
We’re here to take your call:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: hours may vary
Use our online contact form to submit an online query about an AXA Home Insurance policy following a bereavement
If you don’t want to call us, fill out our online contact form and we’ll aim to get back to you within 24 hours (excluding Sundays and Bank Holidays).
If you’d like to cancel the policy following a bereavement
Anyone associated with the policy holder, including family, friends and neighbours, can cancel the policy. There will be no cancellation fees when cancelling. However, we can only give policy information to the policy holder’s spouse or partner, next of kin, executor or alternative contact on the policy.
If you’d like to keep the policy following a bereavement
We can keep your cover running as long as the joint policy holder, a spouse/partner or close family member is living in the home, and we’ll need to update the policy with the name of the person. We can update the policy when you get in touch with us.
We can keep the policy running until the renewal date. We recommend that the house is kept at a minimum temperature of 15 degrees to stop pipes from freezing during the winter months. There are a few things that won’t be included in the cover:
- Escape of water
- Escape of oil
- Theft or attempted theft
- Malicious acts, such as vandalism
- Contents in garages, outbuildings or gardens
The above would also apply if the home was unoccupied prior to the bereavement and a close family member or friend has temporarily moved in.
Money worries Support if you're struggling to pay for your AXA Home Insurance policy
It’s important that you keep up to date with your payments, but we know sometimes things aren’t as simple as that. We’re here to support you as best as we can through financial difficulties.
If you are struggling to keep up with your essential expenses, get in touch with us to talk about your repayment or ways we can support you further.
If you know ahead of time that you’re going to miss a payment, or if you’ve already missed one and are looking to catch up, you can contact us to let us know that as well.
Need to speak to us?about making payments for your AXA Home Insurance policy
For more support, we’re here to help.
Help Team number for additional support if you're struggling to pay for your AXA Home Insurance policy
You can call us on:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: closed
Use our online contact form to submit a query online about additional financial support that you may require
To ask a quick question about your payments, fill out our contact form and we’ll aim to get back to you within 24 hours (excluding Sundays and bank holidays).
If you’re contacting us about an AXA Home insurance policy, please use this form:
You can still get in touch with us:
Not signed up for an online account? Register today.
Additional resources to help you with your finances
There are also several online resources that can help you with your finances:
General queries about AXA Home Insurance
Use our online contact formto submit a general query online about AXA Home Insurance
To ask a quick question, just fill out our online contact form and we’ll aim to get back to you within 24 hours (excluding Sundays and bank holidays).
If you’re contacting us about an AXA Home insurance policy, please use this form:
You can still get in touch with us:
Not signed up for an online account? Register today.
Visit our Help Hub to find answers to most common questions.
Need to speak to us? about AXA Home Insurance
For more support, our team are here to help.
Help Team number for general queries about AXA Home Insurance
You can call us on:
We’re here to take your call:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: hours may vary
Complaints about AXA Home Insurance
What does your complaint relate to?
General complaints about AXA Home Insurance
Use our online contact form to submit a general complaint about AXA Home Insurance
We’re really sorry to hear that you’re not happy with our service.
To raise a general complaint with us, please fill out our contact form and we’ll aim to get back to you within 5 working days.
If you’re contacting us about an AXA Home Insurance policy, please use this form:
You can still get in touch with us:
Not signed up for an online account? Register today.
Need to speak to us? about a general AXA Home Insurance claims complaint
For more support, our team are here to help.
Call our Help Team to discuss a general complaint about AXA Home Insurance
You can call us on:
We’re here to take your call:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: hours may vary
Complaint about a claim made on your AXA Home Insurance policy
Email our claims complaints team to submit a complaint about a claim made on your AXA Home Insurance policy
To make a complaint relating to a claim, please email us, and we’ll aim to get back to you within 5 working days.
Need to speak to us? to complain about a claim made on your AXA Home Insurance policy
For more more support, our team are here to help.
Call our Help Team to discuss a complaint about a claim made on your AXA Home Insurance policy
You can call us on:
- Monday to Friday: 9am to 5pm
- Saturday: closed
- Sunday: closed
- Bank Holidays: closed
Legal and expenses complaint your AXA Home Insurance policy
Use our online contact form to submit a legal and expenses complaint for your AXA Home Insurance policy online
We’re really sorry to hear that you’re not happy with our service.
To make a complaint relating to legal expenses, please fill out our contact form, and we’ll aim to get back to you within 5 working days.
If you’re contacting us about an AXA Home Insurance policy, please use this form:
You can still get in touch with us:
Not signed up for an online account? Register today.
Need to speak to us? about a legal and expenses complaint for your AXA Home Insurance
Call our Help Team to discuss a legal and expenses complaint made on your AXA Home Insurance policy
You can call us on:
- Monday to Friday: 9am to 5.30pm
- Saturday: closed
- Sunday: closed
- Bank Holidays: closed
Contacted by a fraudster or fallen victim to a scam?
Report this to us right away and we’ll take it from here and let you know what to do to stay safe.