What personal information do we collect?

We might collect personal information, such as your contact details, information about your bank or credit cards. The information we collect depends on which products or services you’re interested in, or we think you may be interested in; for example if you are interested in obtaining car or travel insurance, we’ll collect information about the car you drive or where you’re planning to travel to and for medical or life insurance, we may ask you about you or your family’s medical history. Please note, in certain circumstances we may request and/or receive ‘sensitive’ personal information about you. For example, we may need access to some of your health records for the purposes of providing you with a policy or processing claims, or details of any court or HMRC judgments for the purposes of preventing, detecting and investigating fraud. Please see below for a more detailed list of personal information we collect.

The information that we collect will depend on our relationship with you. If we need information about other people named on your policy, we may ask you to provide the information below in relation to those people too, if this is relevant to your insurance. For completeness, when we refer to Sensitive Personal data, we include both Special Category Personal Data and Criminal Conviction Data.