What personal information do we collect?
- Our Privacy Principles
- How do we collect your personal information?
- What personal information do we collect?
- How do we use your personal information?
- Who do we share your personal information with?
- How long do we keep records for?
- Your rights
- Marketing data usage
- Download our Privacy Policy
- How do I contact the Data Protection Officer?
- AXA UK company details
- Data Privacy Declaration
The information that we collect will depend on our relationship with you. If we need information about other people named on your policy, we may ask you to provide the information below in relation to those people too, if this is relevant to your insurance. For completeness, when we refer to Sensitive Personal data, we include both Special Category Personal Data and Criminal Conviction Data.
Where AXA Insurance UK Plc is the data controller of your personal information we may collect the following about you:
- Personal information
- contact details such as name, email address, postal address and telephone numbers including any telephone number collected by our telephone system when you call us
- details of any other persons included on the policy where they are named on your policy and the relationship to you as policyholder
- identification information such as your date of birth, national insurance number, passport and driving licence
- financial information such as bank details, credit card details and information obtained as a result of any credit checks, bankruptcies and other financial information such as county court judgements or HMRC investigations
- where applicable, details of any vulnerabilities in customers' personal circumstances identified and the support offered
- information relevant to your insurance policy such as details about your vehicle, property, previous policies or claims, recent damage, information about your travel plans, destination, planned activities and dates of travel, your driving behaviour if you participate in a scheme which captures this information.
- information relevant to your claim or your involvement in the matter giving rise to a claim, video surveillance and tracking technology, such as dashcam footage where appropriate, CCTV or Automatic Number Plate Recognition ‘ANPR’ (number plate recognition technology)
- information about the nature of your business and commercial assets
- information obtained through our use of cookies. You can find out more about this in our cookies policy
- your marketing preferences
- information collected from your device(s) including IP address, device information (e.g. device type, operating system) and browser
- Sensitive personal information
- details of your current or former physical or mental health or condition
- details concerning sexual life or sexual orientation (details not actively sought but could be inferred e.g. from 'marital status')
- details regarding criminal offences, including alleged offences, criminal proceedings, outcomes and sentences (previous criminal convictions)
Where AXA Health is the data controller of your personal information, we may collect the following information about you:
- Personal information
- contact details such as name, email address, postal address and telephone numbers including any telephone number collected by our telephone system when you call us
- nationality and/or country of residence
- the relationship of you to other people associated with you in our records, for example, partner, parent, child and the gender you identify as
- lifestyle and social circumstances, for example; your interests, such as whether you play a sport, your housing status and number of dependents
- identification information such as your date of birth, national insurance number, passport, crime identification number and driving licence
- financial information such as bank details, credit card details and information obtained as a result of any credit checks, bankruptcies and other financial information such as county court judgments
- where applicable, details of any vulnerabilities in customers' personal circumstances identified and the support offered
- employment details such as name of any employer and work location
- information obtained through our use of cookies. You can find out more about this in our cookies policy
- information relevant to your claim or your involvement in the matter giving rise to a claim
- information about the goods and services you have with AXA
- information about the goods and services you have provided to us (if you are a supplier)
- your marketing preferences
- information collected from your device(s) including IP address, device information (e.g. device type, operating system) and browser
- Sensitive personal information
- details of your current or former physical or mental health or condition
- details concerning sexual life or sexual orientation (details not actively sought but could be inferred e.g. from ‘marital status’ and/or information provided in support of a claim or when using our Health@Hand advice line)
- details regarding criminal offences; including alleged offences, criminal proceedings, outcomes and sentences (previous criminal convictions)