Marketing

You’re in control of whether we may use your information for marketing. If you are an existing customer, we will only contact you if you’ve agreed it’s okay. Then, we might use your information to tell you about products and services that could interest you. We do not use your personal information for targeting you through online ad campaigns e.g. through social media – you’ll need to check your browser or social media settings to avoid seeing these.

If you are a customer we may share information between the AXA UK Group to inform you of other products and services that may be of interest to you or members of your family, but we will only do this where you have provided your consent. You can always change your mind by contacting us using the details shown in your documentation and telling us you no longer wish to be contacted.

If you have expressed marketing preferences regarding marketing by the whole AXA UK Group we will share your contact details and those marketing preferences to ensure that the AXA UK Group of companies have the most up to date information, especially if you have objected to being contacted.

If you wish to unsubscribe from emails sent by us, you may do so at any time by following the unsubscribe instructions that appear in all emails. Otherwise you can always contact us using the details set out in your documentation to update your contact preferences. In such circumstances, we will continue to send you service related (non-marketing) communications where necessary.

Very occasionally we may also share your details with our selected business partners, for example national newspaper groups if we are running a joint campaign with them, but we will specifically tell you about this and who they are when we obtain your marketing preferences.

We would like to keep you informed, from time to time about relevant products and services. We may do this by mail, email, telephone or other electronic methods such as text message. In order to help us get to know you and identify what products and services may interest you we obtain information about you from other sources inside and outside the AXA Group for example, companies who provide consumer classification, market segmentation and lifestyle data for marketing purposes. Examples of these organisations are Experian or LexisNexis.

From time to time we may run specific marketing campaigns through social media and digital advertising that you may see which are based on general demographics and interests. We do this by creating generic customer characteristics which are viewed in social media. If you do not want to see any campaigns then you will need to adjust your preferences within social media settings and your browser cookie settings.

Business to business marketing, that is commercial marketing may rely on legitimate business purposes when contacting the organisation rather than marketing choices made by an individual.

If you sign up to receive the Business Guardian Angel (BGA) newsletter to receive business guides and advice alongside any relevant offers and promotions, this consent applies solely to the BGA newsletter and not any other AXA marketing consents. You can unsubscribe from the BGA newsletter at any time. 

Please note that we may retain any data provided to us on our websites for a limited period, even if you do not complete your quote. The information may be used to enquire as to why you did not complete your quote or for us to better understand your needs but only if you have agreed for us to contact you.

List of AXA UK Group companies and trading names who may market to you

  • AXA UK plc
  • AXA Insurance UK plc
  • Swiftcover
  • AXA PPP healthcare Limited (trading as PPP healthcare)
  • AXA PPP healthcare Administration Services Limited (trading as PPP healthcare)
  • Health-on-Line Company (UK) (trading as Health-on-Line, SecureHealth and InsureMe-on-line)
  • The Permanent Health Company Limited
  • AXA ICAS Limited (trading as Active+) (see separate privacy policy)
  • AXA ICAS Limited trading as Proactive Health Gateway (see separate privacy policy)
  • PPP Taking Care Limited (see separate privacy policy)