How do we collect your personal information?

Whilst there are a number of ways in which we collect your personal information, the two main ways we might collect personal information about you are from things you tell us yourself, and from things we ask other people or organisations to share with us. Things you tell us could include conversations we have on the phone, what you’ve written on an application form or if you post something on one of our forums. We might also collect information about you from other people and organisations, such as medical professionals and credit agencies, or by checking databases, such as the electoral register. Please see below for a list of ways we collect your personal information.

We collect personal information directly from you:

  • via enquiry, registration and claim forms; 
  • via feedback forms and forums;
  • when you purchase any of our products or services;
  • when you fill out a survey, or vote in a poll on our website;
  • through quotes and application forms;
  • via cookies. You can find out more about this in our cookies policy;
  • via our telephone calls with you, which may be recorded;
  • when you provide your details to us either online or offline; 

We also collect your personal information from a number of different sources including:

  • directly from an individual or employer who has a policy with us under which you are insured, for example you are a named driver on your partner’s motor insurance policy; 
  • directly from an employer which funds a Healthcare Trust that we administer where you are a beneficiary;
  • from credit reference agencies who will supply us with information, including information from the Electoral Register and credit information. Please note that the agencies may record details of the search whether or not your application proceeds;
  • from social media, in particular when fraud is suspected; and
  • Other third parties including:
    • your family members where you may be incapacitated or unable to provide information relevant to your policy;
    • medical professionals and hospitals;
    • aggregators (such as price comparison websites);
    • third parties who assist us in checking that claims are eligible for payment;
    • third parties such as companies who provide consumer classification for marketing purposes e.g. market segmentation data; and
    • third parties who provide information which may be used by AXA to inform its risk selection, pricing and underwriting decisions