Website accessibility
At AXA, we want to make sure the experience on our website is a positive experience for everyone. To make your experience on our site better, you’re able to:
- Zoom in on web pages by by pressing the control (on Windows) or command (on Mac) key with the +
- Use your preferred screen reader to navigate pages
- Have images on the page described to you through our alt text
Are we missing something? If we can improve your experience of our website, please let us know. You can get in touch with us through our contact form:
Browser settings, updates and links
We try to use clear fonts on our website, but we understand this still might not meet everyone's needs. If you would like to make the text larger you can do this by changing the settings in your browser.
Here are links to instructions for popular web browsers to help you customise your settings:
Contact us
To call us:
For car insurance customers: 0330 024 1158 For home insurance customers: 0330 024 1235
Lines are open Monday to Friday, 8am to 8pm and Saturday, 9am to 5pm. Closed Sunday. Bank holiday hours vary.
For business insurance customers: 0330 159 1508 For landlord insurance customers: 0330 159 1512 For van insurance customers: 0330 159 1509
Lines are open Monday to Friday, 8am to 6pm. Excludes bank holidays. Closed Saturday and Sunday.
Or you can find other ways to get in touch through our contact us page.
Alternative document formats and how to request
If you’re blind, have a visual impairment or are partially sighted, we can provide any AXA document in the following versions:
If you’d like your documents in Braille, large font or audio please get in touch.
- Car insurance customers: email us at help@axainsurance.com, call us on 0330 024 1158.
Lines are open Monday to Friday, 8am to 8pm and Saturday, 9am to 5pm. Closed Sunday. Bank holidays hours vary. - Home insurance customers: email us at home.help@axainsurance.com, call us on 0330 024 1235.
Lines are open Monday to Friday, 8am to 8pm and Saturday, 9am to 5pm. Closed Sunday. Bank holidays hours vary.
- Business insurance customers: email us at bizinsurance.ins@axa-insurance.co.uk, call us on 0330 159 1508.
Lines are open Monday to Friday, 8am to 6pm. Excludes bank holidays. Closed Saturday and Sunday.
- Landlord insurance customers: email us at landlord.insurance@axa-insurance.co.uk, call us on 0330 159 1512.
Lines are open Monday to Friday, 8am to 6pm. Excludes bank holidays. Closed Saturday and Sunday.
- Van insurance customers: email us at vaninsurance.ins@axa-insurance.co.uk, call us on 0330 159 1509.
Lines are open Monday to Friday, 8am to 6pm. Excludes bank holidays. Closed Saturday and Sunday.
There’s no charge for these documents and once requested, we’ll aim to send them to you within 14 days.
To help you talk with us, we can take calls through Relay, previously known as Typetalk.
Disability support
If you require disability support, there are several resources we can direct you to that can offer support. For example:
- Government benefits and financial support if you're disabled or have a health condition
When you’re making a claim with AXA, please let us know of any support needed. An example of this may be if you require a non-standard courtesy car, when making a claim against your car insurance policy.
Ability Net
Simple ‘how-to’ guides
'My computer my way' is a directory of helpful guides, provided by AbilityNet, to adapt your devices to your needs. From changing font sizes to creating keyboard shortcuts, AbilityNet's guides are here to help.
