Accessibility

Website accessibility
Browser settings
Contact us
Alternative document formats
Hearing and speech difficulty
Disability support
AbilityNet

Website accessibility

At AXA, we want to make sure the experience on our website is a positive experience for everyone. To make your experience on our site better, you’re able to:

Zoom in on web pages by pressing the control (on Windows) or command (on Mac) key with the +
Use your preferred screen reader to navigate pages
Have images on the page described to you through our alt text

Are we missing something? If we can improve your experience of our website, please let us know. You can get in touch with us through our contact form:

Browser settings, updates and links

We try to use clear fonts on our website, but we understand this still might not meet everyone's needs. If you would like to make the text larger you can do this by changing the settings in your browser.

Here are links to instructions for popular web browsers to help you customise your settings:

Contact us

Car insurance customers

You can call us on:

We’re here to take your call:

Monday to Friday: 8am to 8pm
Saturday: 9am to 5pm
Sunday: closed
Bank holidays: hours vary

Home insurance customers

You can call us on:

We’re here to take your call:

Monday to Friday: 8am to 8pm
Saturday: 9am to 5pm
Sunday: closed
Bank Holidays: hours may vary

Van insurance customers

You can call us on:

Lines are open Monday to Friday, 8am to 6pm. Excludes bank holidays. Closed Saturday and Sunday.

Landlord insurance customers

You can call us on:

Lines are open Monday to Friday, 8am to 6pm. Excludes bank holidays. Closed Saturday and Sunday.

Business insurance customers

You can call us on:

Lines are open Monday to Friday, 8am to 6pm. Excludes bank holidays. Closed Saturday and Sunday.

Or you can find other ways to get in touch through our contact us page.

Alternative document formats and how to request

If you’re blind, have a visual impairment or are partially sighted, we can provide any AXA document in the following versions:

Braille

Large font

Audio

If you’d like your documents in Braille, large font or audio please get in touch.

Car insurance customers

Email us at help@axainsurance.com.

Or call us on:

We’re here to take your call:

Monday to Friday: 8am to 8pm
Saturday: 9am to 5pm
Sunday: closed
Bank holidays: hours vary

Home insurance customers

Email us at home.help@axainsurance.com.

Or call us on:

We’re here to take your call:

Monday to Friday: 8am to 8pm
Saturday: 9am to 5pm
Sunday: closed
Bank Holidays: hours may vary

Van insurance customers

Email us at vaninsurance.ins@axa-insurance.co.uk.

Or call us on:

Lines are open Monday to Friday, 8am to 6pm. Excludes bank holidays. Closed Saturday and Sunday.

Landlord insurance customers

Email us at landlord.insurance@axa-insurance.co.uk.

Or call us on:

Lines are open Monday to Friday, 8am to 6pm. Excludes bank holidays. Closed Saturday and Sunday.

Business insurance customers

Email us at bizinsurance.ins@axa-insurance.co.uk.

Or call us on:

Lines are open Monday to Friday, 8am to 6pm. Excludes bank holidays. Closed Saturday and Sunday.

There’s no charge for these documents and once requested, we’ll aim to send them to you within 14 days.

To help you talk with us, we can take calls through Relay, previously known as Typetalk.

Hearing and speech difficulties

If you are deaf, have a hearing impediment or difficulty with your speech, there are a few ways you can connect with us. We offer sign language interpreting services through Relay UK for all customers, and Convo Now for car and home customers.

For all AXA customers

To use the Relay UK service you will need a smart phone or textphone.

This service connects you with a Relay UK call assistant who will talk to us on your behalf by passing on your textphone or smartphone message(s). They will also text you back with our response so we can talk. The Relay UK service is free to use and all their call assistants are bound to keep any information you share by text private and confidential.

With a textphone just enter 18001 before the number you are calling or download their app to use with your smartphone. There’s no need to enter 18001 if you are using a smartphone that you have already linked to Relay UK.

To find out more about using the Relay UK service and to get set-up, visit the Relay UK website or download their app which is available from the App store or via the links below for other smartphone users.

Download the Relay UK app on the Apple App Store

Download the Relay UK app on the Google Play Store

For car and home insurance customers

Convo Now app

We’re working with the online BSL interpreting service, Convo Now. Convo Now allows BSL users to communicate with anyone, at any time, using the app to connect them to a qualified BSL Interpreter.

How to access Convo Now

If you’ve not used Convo Now before you will need to complete a one-time registration. This will keep your account secure and allow them to call you back if needed.

You can access Convo Now via the app or a web browser. Simply visit Convo Now for more information.

Download the Convo app on the Apple App Store

Download the Convo app on the Google Play Store

Launch Convo Nowon web

Visit the Convo Now website

Disability support

If you require disability support, there are several resources we can direct you to that can offer support. For example:

Government benefits and financial support if you're disabled or have a health condition

When you’re making a claim with AXA, please let us know of any support needed. An example of this may be if you require a non-standard courtesy car, when making a claim against your car insurance policy.

Ability Net

Simple ‘how-to’ guides

'My computer my way' is a directory of helpful guides, provided by AbilityNet, to adapt your devices to your needs. From changing font sizes to creating keyboard shortcuts, AbilityNet's guides are here to help.