Making a claim
If you have to make a claim you may already be under some stress. At AXA we offer support, a fast response and help you get back to normal as soon as possible.
Making a claim is easy to do and the fastest way to get it resolved is to call us straight away.
If you’re an AXA home insurance customer and you’ve suffered damage to your home or its contents, you can call our claims team on 0330 024 8086.
We’re here to take your call:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 1pm
Customers will reach the out of hours service if they call outside of the main office hours, where claim details will be taken and followed up during office hours.
AXA home assistance customers should contact our domestic helpline for expert support. We can arrange for an approved contractor to help with plumbing, drainage, heating and electrical faults, and roofing.
Call our domestic helpline to report a claim on 0330 024 1259.
Lines are open 24 hours a day, 7 days a week.
If you’re an AXA car insurance customer and you’ve suffered damage to your vehicle, call our claims team on 0330 024 1305.
If you’re calling from abroad, call +44 (0)1217 520 685
If you’re making a new claim, you can call us:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
If you’re making a new claim, you can call us (UK time):
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
Supporting your claim
In the event of theft, malicious damage or loss of property, make sure you contact the police and get a crime reference number.
If you’ve had an accident, it's easy to overlook things in the heat of the moment. It’s important to get all the details of those involved, including witnesses, so you have all necessary information needed to make a car insurance claim. These details could help you in future disputes and will help us recover your losses quicker, including your excess, if you were not at fault.
Report a claim or view the status of your existing claim online by logging into your AXA account.
For emergency medical and repatriation assistance please call us on +44 (0)1737 815 626.
Lines are open 24 hours a day, every day. Call costs may vary depending on your service provider.