Log in or register your AXA account

Cancelling your car insurance policy

Speak to us about cancelling your AXA Car Insurance policy

We’re sorry you’re thinking of leaving us - for more support on cancelling your policy, we’re here to help.

Log in to your AXA Account and cancel your AXA Car Insurance policy online

Not signed up for an online account? Register today.

Use our online contact form to submit a query online about renewing your AXA Car Insurance policy

To ask a quick question about your policy, fill out our contact form and we’ll aim to get back to you within 24 hours (excluding Sundays and bank holidays).

Not the policy holder, don't have an online account, or having problems logging in?

You can still get in touch with us:

Fill out our contact form to ask a general query about cancelling AXA Car Insurance policy

Not signed up for an online account? Register today.

Cancelling your home insurance policy

Speak to us about cancelling you AXA Home Insurance policy

We’re sorry you’re thinking of leaving us - for more support on cancelling your policy, we’re here to help.

Log in to your AXA Account and cancel your AXA Home Insurance policy online

You can also cancel your policy through your AXA online account.

Not signed up for an online account? Register today.

Use our online contact form to submit a query online about cancelling your AXA Home Insurance policy

Not the policy holder, don't have an online account, or having problems logging in?

You can still get in touch with us:

Fill out our contact form for additional support with cancelling your AXA Home Insurance policy

Not signed up for an online account? Register today.

We’re sorry to hear that you’d like to cancel your AXA van insurance policy. If you choose to cancel, you’ll be charged for the days you’ve been covered and a cancellation fee may also apply, as per your policy wording.

If you’re due a refund, we’ll let you know once we process your cancellation.

If you’ve made a claim or a claim has been registered against you, you’ll be charged the full annual premium.

You can cancel your policy online through your AXA account by following these simple steps:

1. Log in to your AXA account
2. Choose the ‘policy details’ option from the menu
3. In the bottom right of this window, choose the red button labelled ‘Cancel Policy’
4. You’ll be taken into a 3-step journey to cancel your policy
5. First, ensure the details we hold for you are correct and choose the date you want your policy to end
6. Then, let us know why you’re cancelling
7. Finally, if you’re due a refund you’ll see the amount here and be able to update any contact details for where we’ll send your cancellation notice
8. Click ‘Cancel my policy’

If you’ve changed your mind and wish to undo your cancellation, you can do so on this final screen.

If you’d prefer to speak to a member of our team, you can contact us to cancel your policy please contact us using either of the options below.

Please note, you will be unable to cancel your policy online if:

• Your account is in arrears 
• You are in the process of making a claim 
• You have made a claim in your currently policy year 

For information on how to cancel your policy please see AXA Travel Insurance FAQs.

We’re sorry to hear that you’d like to cancel your AXA business insurance policy. You can cancel your policy any time. If you choose to cancel, you’ll be charged for the days you’ve been covered and a cancellation fee may also apply, as per your policy wording.

If you’re due a refund, we’ll let you know once we process your cancellation. If you’ve made a claim or a claim has been registered against you, you’ll be charged the full annual premium.

You can cancel your policy online through your AXA account by following these simple steps:

1. Log in to your AXA account
2. Choose the ‘policy details’ option from the menu
3. In the bottom right of this window, choose the red button labelled ‘Cancel Policy’
4. You’ll be taken into a 3-step journey to cancel your policy
5. First, ensure the details we hold for you are correct and choose the date you want your policy to end
6. Then, let us know why you’re cancelling
7. Finally, if you’re due a refund you’ll see the amount here and be able to update any contact details for where we’ll send your cancellation notice
8. Click ‘Cancel my policy’

If you’ve changed your mind and wish to undo your cancellation, you can do so on this final screen.

If you’d prefer to speak to a member of our team, you can contact us to cancel your policy please contact us using either of the options below.

Please note, you will be unable to cancel your policy online if:

• Your account is in arrears
• You are in the process of making a claim
• You have made a claim in your currently policy year

We’re sorry to hear that you’d like to cancel your AXA landlord insurance policy. You can cancel your policy any time. If you choose to cancel, you’ll be charged for the days you’ve been covered and a cancellation fee may also apply, as per your policy wording.

If you’re due a refund, we’ll let you know once we process your cancellation. If you’ve made a claim or a claim has been registered against you, you’ll be charged the full annual premium.

Please follow these simple steps:

To cancel your policy please contact AXA Health.

Complaints about AXA Car Insurance

What does your complaint relate to?

Complaints about AXA Home Insurance

What does your complaint relate to?

Claims complaints

For claims complaints please call us on 0345 605 2914.

Lines are open Monday to Friday 9-5. Excludes bank holidays. Closed Saturday and Sunday.

Policy complaints

For policy complaints please call us on 0330 159 1509.

Lines are open Monday to Friday 9-5. Excludes bank holidays. Closed Saturday and Sunday.

Or email commercialcomplaints.ins@axa-insurance.co.uk.

For information on how to make a complaints please see AXA Travel Insurance FAQs.

Claims complaints

For claims complaints please call us on 0345 366 5529.

Lines are open Monday to Friday 9-5. Excludes bank holidays. Closed Saturday and Sunday.

Policy complaints

For policy complaints please call us on 0330 159 1508.

Lines are open Monday to Friday 9-5. Excludes bank holidays. Closed Saturday and Sunday.

Or email us at commercialcomplaints.ins@axa-insurance.co.uk.

To make a complaint please call us on 0330 159 1512.

Or email us at commercialcomplaints.ins@axa-insurance.co.uk.

To make a complaint please contact AXA Health.