To make sure you’re always covered, most of your insurance policies will be renewed automatically. Naturally you’ll receive an email and text reminder just before it’s up for renewal.
So please take time to read through:
your cover
personal &/or business information
the renewal price
your payment details
If you don’t make any changes, your policy will renew automatically using the same payment method as before.
If for any reason you want to cancel a policy please do so here. Just look through our menu for details.
Cancel your car insurance
To cancel your car insurance please call us on 0330 024 1158.
We’re here to help. Lines are open Monday – Friday 8am to 8pm, Saturday 9am – 5pm, Sundays and Bank Holidays 10am – 4pm.
Cancellations following a claim
Unfortunately we can’t offer any refund if any claim or accident giving rise to a claim has occurred.
Cancellations within 14 days
By law, you’re entitled to a minimum 14-day cooling-off period, during which you can cancel your policy, or any of the optional add-ons, and receive a pro-rata refund based on the time you’ve been covered by us.
Cancellations after 14 days
If your motor insurance policy is cancelled after the 14-day cooling-off period we will charge a pro-rata refund based on the time you’ve been covered by us, plus a cancellation fee of £52.50.
If you are paying by monthly instalments your instalments will end but you may not receive a return of premium and may be required to pay an additional amount for the time you have been covered.
Cancel your home insurance
To cancel your home insurance please call us on 0330 024 1235.
We’re here to help. Lines open: Monday to Friday: 8am - 8pm, Saturday: 9am - 5pm, Sunday: 9am - 3pm and Bank Holiday opening times may vary.
Cancellations following a claim
Unfortunately we can’t offer any refund if there’s been a claim on your policy.
Cancellations within 14 days
By law, you’re entitled to a minimum 14-day cooling-off period, during which you can cancel your policy. You have two ways to cancel within those 14 days:
Cancel your policy back to the start date. This is your statutory right - with payment returned in full. Though if you do cancel, it means that you weren’t insured by us.
Or we can cover you for up to 14 days. If you cancel during this time, we’ll issue a pro-rata refund, so you only pay for the time you’ve been covered by us.
Cancellations after 14 days
If you cancel your insurance after 14 days from the start date of your policy you’ll need to pay a £30 cancellation fee as well as a pro-rata payment that takes into consideration fthe time you’ve been covered by us.
HomeSafe cancellations after 14 days
If you’re a HomeSafe customer there will be no cancellation fee of £30 to pay. You’ll only be charged a pro-rata payment for time you were covered before the cancellation date.
Cancel your travel insurance
To cancel your travel insurance please call us on 0330 024 1307.
We’re here to help. Lines are open Monday to Friday 8am to 8pm, Saturday 9am to 5pm, Sunday 9am to 3pm. Calls may be monitored and recorded..
Cancellations following travel or a claim
Unfortunately we can’t offer any refund if anyone named on your policy has travelled or there’s been a claim on your policy.
Annual multi trip policies
Cancellations within 14 days
By law, you’re entitled to a minimum 14-day cooling-off period, during which you can cancel your policy. If you change your mind within 14 days of the start of your annual multi trip policy, you can cancel it back to the start date. We’ll return your payment in full. Though if you do cancel, it means that you weren’t insured by us.
Cancellations after 14 days
There’s no refund if you decide to cancel an annual multi trip policy after 14 days.
Single trip policies
Cancellations before the start date
If you cancel your single trip policy before the start date, we’ll return your payment in full.
Though if you do cancel, it means that you weren’t insured by us.
Cancellations after the start date
We don’t offer refunds if you cancel a single trip policies after the start date.
Cancel your business insurance
To cancel your business insurance policy please call us on 0330 159 1508.
We’re here to help. Lines are open Monday to Friday, 8am to 8pm; and Saturday, 9am to 2pm..
Providing no claim has been made or is underway, you can cancel your insurance at any time.
A cancellation fee of £35 may be charged, and a refund due if you’ve paid your premium in full in advance.
Cancel your van insurance
To cancel your van insurance policy please call us on 0330 159 1509.
We’re here to help. Lines open: Monday to Friday, 8am to 8pm, Saturday, 9am to 2pm. Calls may be monitored and recorded..
Providing no claim has been made or is underway, you can cancel your insurance at any time.
A cancellation fee of £35 may be charged, and a refund due if you’ve paid your premium in full in advance.
Cancel your landlord insurance
To cancel your landlord insurance policy please call us on 0330 159 1512.
We’re here to help. Lines open: Monday to Friday, 8am to 5pm, Saturday, 9am to 2pm.
Providing no claim has been made or is underway, you can cancel your insurance at any time.
A cancellation fee of £35 may be charged, and a refund due if you’ve paid your premium in full in advance.
Complaints
If you are not happy with any aspect of our service please let us know.
Make a car insurance complaint
For general complaints please call us on 0330 024 1158.
We’re here to help. Lines are open: Monday to Friday: 8am - 8pm, Saturday: 9am - 5pm, Sunday: 9am - 3pm and Bank Holiday opening times may vary.
For claims complaints please call us on 0330 024 1277.
We’re here to help. Lines are open Monday to Friday 8am – 8pm, Saturday 9am – 5pm, Sunday Closed, Bank Holidays 10am – 2pm. Calls are recorded and monitored.
For policy complaints please call us on 0330 024 1235.
We’re here to help. Lines are open Monday to Friday 8am to 8pm, Saturday 9am to 5pm, Sunday and Bank Holidays 10am to 4pm. Calls are recorded and monitored.
For claims complaints please call us on 0330 024 1308.
We’re here to help. Travel insurance: Lines open: Monday to Friday 8.30am to 7.00pm and Saturday 9.00am to 5.00pm. Sundays and Bank Holidays closed. Call costs may vary depending on your service provider.
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