AXA UK to launch Surveying and Building Repair Network

AXA UK is inviting qualified contractors to join its Surveying & Building Repair Network designed to transform the claims journey
The programme aims to deliver faster high-quality repairs by strategically matching contractors to each claim, benefiting both customers and industry professionals

AXA UK is seeking experienced and qualified contractors to join its new Surveying & Building Repair Network. The initiative is designed to streamline property claims processes, enable faster service delivery and foster ongoing work opportunities for skilled contractors across the UK.

Members of the network will be strategically matched with each claim based on their expertise, location and availability. This will ensure customers receive timely, efficient and high-quality repairs that meet their expectation. At the same time, contractors will benefit from a consistent stream of work, reducing downtime and assisting them in planning their resources effectively. The network will also provide members with access to ongoing support, resources and best practices to help them deliver exceptional service.

This programme is part of AXA’s long-term commitment to transforming the claims journey for policyholders, improving the customer experience and supporting small businesses.

The launch of our new Surveying & Building Repair Network reflects our dedication to delivering faster high-quality service by collaborating with trusted industry professionals. This initiative not only helps us streamline the claims process but also provides valuable opportunities for skilled contractors across the UK to grow their businesses.

I look forward to welcoming contractors to be part of this innovative project that will help transform our property claims journey at AXA UK.

Karl Parr, Claims Technical and Central Services Director at AXA UK

Application details

To apply, please send your applications to BRNprojectteam@axa-insurance.co.uk. Once received, a pre-tender qualification questionnaire will be provided for you to complete. Applications must be submitted by Friday, 17th October 2025.

Applicants are expected to meet industry standards and demonstrate compliance with relevant regulations.

Media contacts

Legal notes

About AXA UK

AXA Insurance UK plc registered in England and Wales under registered number 078950 and authorised by the Prudential Regulation Authority and regulated by the Prudential Regulation Authority and the Financial Conduct Authority under Financial Conduct Authority registration number 202312. Registered office is 20 Gracechurch Street, London, EC3V 0BG.

AXA UK is part of the AXA Group, a worldwide leader in insurance and asset management, with 147,000 employees serving 94 million clients in 50 countries. In 2023, IFRS revenues amounted to Euro 102.7 billion and underlying earnings to Euro 7.6 billion. AXA had Euro 844 billion in assets under management as of December 31, 2023.

In the UK & Ireland, AXA operates through a number of business units including: AXA Insurance, AXA Health and AXA Ireland. AXA UK & Ireland employs around 10,000 staff.

Important legal information and cautionary statements concerning forward-looking statements

Certain statements contained herein may be forward-looking statements including, but not limited to, statements that are predictions of or indicate future events, trends, plans, expectations or objectives. Undue reliance should not be placed on such statements because, by their nature, they are subject to known and unknown risks and uncertainties and can be affected by other factors that could cause AXA’s actual results to differ materially from those expressed or implied in such forward looking statements. Please refer to Part 5: “Risk Factors and Risk Management” of AXA’s Universal Registration Document 2022, for a description of certain important factors, risks and uncertainties that may affect AXA’s business and / or results of operations. AXA undertakes no obligation to publicly update or revise any of these forward-looking statements, whether to reflect new information, future events or circumstances or otherwise, except as required by applicable laws and regulations.

AXA UK to launch Surveying and Building Repair Network programme