Martin Milliner is appointed Chief Claims Transformation Officer at AXA Insurance UK
He joins CEO Jon Walker’s executive committee following the creation of the general insurance business AXA Insurance UK
Martin most recently held the role of Managing Director of Claims at Direct Line Group

AXA Insurance UK has appointed Martin Milliner as Chief Claims Transformation Officer, a new role in CEO Jon Walker’s executive committee following the creation of the general insurance business AXA Insurance UK.

Most recently Martin held the position of Managing Director of Claims at Direct Line Group (DLG) where he led the Motability partnership, DLG Legal Services and DL Auto Services, and had responsibility for the business’ 5,000 claims handlers.

Martin brings many years of claims experience and expertise from his roles at Allianz and Direct Line Group. He is an important addition to the team, leading a transformation in our approach to claims that will deliver strong benefits for our customers and our financial performance.

Jon Walker, CEO at AXA Insurance UK

Prior to DLG, Martin was Claims Director at LV=/Allianz Personal for 18 years. He starts with the business on 13 April.

It’s an exciting time to join AXA and I am looking forward to building on the great culture that already exists. I am passionate about harnessing technology and technical capability to empower people to do things better and quicker than before for the benefit of our customers and partners. I can’t wait to get started and be part of a winning AXA team.

Martin Milliner, incoming Chief Claims Transformation Officer at AXA Insurance UK

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About AXA UK

AXA Insurance UK plc registered in England and Wales under registered number 078950 and authorised by the Prudential Regulation Authority and regulated by the Prudential Regulation Authority and the Financial Conduct Authority under Financial Conduct Authority registration number 202312. Registered office is 20 Gracechurch Street, London, EC3V 0BG.

AXA UK is part of the AXA Group, a worldwide leader in insurance and asset management, with 147,000 employees serving 94 million clients in 50 countries. In 2023, IFRS revenues amounted to Euro 102.7 billion and underlying earnings to Euro 7.6 billion. AXA had Euro 844 billion in assets under management as of December 31, 2023.

In the UK & Ireland, AXA operates through a number of business units including: AXA Insurance, AXA Health and AXA Ireland. AXA UK & Ireland employs around 10,000 staff.

Important legal information and cautionary statements concerning forward-looking statements

Certain statements contained herein may be forward-looking statements including, but not limited to, statements that are predictions of or indicate future events, trends, plans, expectations or objectives. Undue reliance should not be placed on such statements because, by their nature, they are subject to known and unknown risks and uncertainties and can be affected by other factors that could cause AXA’s actual results to differ materially from those expressed or implied in such forward looking statements. Please refer to Part 5: “Risk Factors and Risk Management” of AXA’s Universal Registration Document 2022, for a description of certain important factors, risks and uncertainties that may affect AXA’s business and / or results of operations. AXA undertakes no obligation to publicly update or revise any of these forward-looking statements, whether to reflect new information, future events or circumstances or otherwise, except as required by applicable laws and regulations.

AXA Insurance UK appoints Martin Milliner as Chief Claims Transformation Officer