Overview

We’re committed to providing a website that everybody is able to use.

If you have experienced difficulties using this website which could be helped by better accessibility, please emailing help@axainsurance.com or calling 0330 024 1158*.

Easy ways to contact us

To help you talk with us, we will take calls through Typetalk or Minicom.

You can also email us at help@axainsurance.com – and by giving us your full name and policy number we should be able to help with most queries by email.

We can also speak to someone else on your behalf if you prefer. If you’d like us to do this, please contact us first with the simple information below:

  • Your full name and policy number
  • The name, date of birth and contact details for your alternative contact

You can give us this information by calling 0330 024 1158*, emailing help@axainsurance.com or by naming your alternative contact in your AXA Account online.

Documents for the blind and partially sighted

We can provide any AXA document in Braille, large font and audio versions. We aim to provide these documents within 10 working days, and there is no charge for this service.

If you would like your documents in Braille, large font or audio versions please email help@axainsurance.com or call 0330 024 1158.*

* Our car insurance customer service opening hours have had to temporarily change due to limited resource. We’re now here to take your call:

  • Monday to Friday, 9am – 5pm