We’re committed to providing a website that everybody is able to use.

If you have experienced difficulties using this website which could be helped by better accessibility, please email help@axainsurance.com or call 0330 024 11581.

Easy ways to contact us

To help you talk with us, we can take calls through Typetalk or Minicom.

You can also email us at help@axainsurance.com – and by giving us your full name and policy number we should be able to help with most queries by email.

We can also speak to someone else on your behalf if you prefer. If you’d like us to do this, please contact us first with the simple information below:

  • Your full name and policy number
  • The name, date of birth and contact details for your alternative contact

You can give us this information by calling 0330 024 11581, emailing help@axainsurance.com, or by naming your alternative contact in your AXA Account online.

Documents for the blind and partially sighted

We can provide any AXA document in Braille, large font and audio versions. We aim to provide these documents within 10 working days, and there is no charge for this service.

If you would like your documents in Braille, large font or audio versions please email help@axainsurance.com or call 0330 024 1158.1

1 We’re here to take your call:

  • Monday to Friday: 8am to 8pm
  • Saturday: 9am to 5pm
  • Sunday: 9am to 3pm
  • Bank Holidays: 9am to 3pm

Please note: you might have wait a while during our busy times. Call us between 8am to 9am or 5pm to 8pm, Tuesday to Thursday, for the shortest wait.