We’re committed to providing a website that everybody is able to use.

If you have experienced difficulties using this website which could be helped by better accessibility, please email help@axainsurance.com or call 0330 024 11581.

Easy ways to contact us

To help you talk with us, we can take calls through Typetalk or Minicom.

You can also email us at help@axainsurance.com – and by giving us your full name and policy number we should be able to help with most queries by email.

We can also speak to someone else on your behalf if you prefer. If you’d like us to do this, please contact us first with the simple information below:

  • Your full name and policy number
  • The name, date of birth and contact details for your alternative contact

You can give us this information by calling 0330 024 11581, emailing help@axainsurance.com, or by naming your alternative contact in your AXA Account online.

Documents for the blind and partially sighted

We can provide any AXA document in Braille, large font and audio versions. We aim to provide these documents within 10 working days, and there is no charge for this service.

If you would like your documents in Braille, large font or audio versions please email help@axainsurance.com or call 0330 024 1158.1

1 We’re here to take your call:

Regular opening hours
Day Opening hours
Monday to Friday 8am - 8pm
Saturday 9am - 5pm
Sunday 9am - 3pm
Bank Holidays 10am - 4pm