Hello, please tell us about your car insurance claim
The last thing you want after an accident is the stress of trying to find out what you need to do. Please answer a few questions so we can get you the help you need.
Do you need emergency roadside assistance?
Accident and emergency assistance contacts
Emergency assistance is available 24 hours.
Please call us on:
We’re here to take your call:
- Monday to Friday: 8am - 6pm (new claims only)
- Monday to Friday: 9am - 5pm (existing claims only)
- Saturday: 9am - 5pm (new claims only)
- Sunday: closed
- Bank Holidays: 9am - 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
What type of claim would you like to make?
Windscreen or window damage
Got comprehensive car insurance with AXA directly?
To make a claim for repair or replacement of chipped, cracked or broken glass:
Road traffic accident
Was there more than one other vehicle involved?
Call us on:
We’re here to take your call:
- Monday to Friday: 8am - 6pm (new claims only)
- Monday to Friday: 9am - 5pm (existing claims only)
- Saturday: 9am - 5pm (new claims only)
- Sunday: closed
- Bank Holidays: 9am - 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
No need to call, we can validate your claim online, anytime of the day or night via your AXA online account.
Or call us on:
We’re here to take your call:
- Monday to Friday: 8am - 6pm (new claims only)
- Monday to Friday: 9am - 5pm (existing claims only)
- Saturday: 9am - 5pm (new claims only)
- Sunday: closed
- Bank Holidays: 9am - 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
Storm or flood damage
No need to call, we can validate your claim online, anytime of the day or night via your AXA online account.
Or call us on:
We’re here to take your call:
- Monday to Friday: 8am - 6pm (new claims only)
- Monday to Friday: 9am - 5pm (existing claims only)
- Saturday: 9am - 5pm (new claims only)
- Sunday: closed
- Bank Holidays: 9am - 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
Theft
Call us on:
We’re here to take your call:
- Monday to Friday: 8am - 6pm (new claims only)
- Monday to Friday: 9am - 5pm (existing claims only)
- Saturday: 9am - 5pm (new claims only)
- Sunday: closed
- Bank Holidays: 9am - 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
Lost or stolen keys
Call us on:
We’re here to take your call:
- Monday to Friday: 8am - 6pm (new claims only)
- Monday to Friday: 9am - 5pm (existing claims only)
- Saturday: 9am - 5pm (new claims only)
- Sunday: closed
- Bank Holidays: 9am - 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
Misfuelling
Call us on:
We’re here to take your call:
- Monday to Friday: 8am - 6pm (new claims only)
- Monday to Friday: 9am - 5pm (existing claims only)
- Saturday: 9am - 5pm (new claims only)
- Sunday: closed
- Bank Holidays: 9am - 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
Malicious damage
Call us on:
We’re here to take your call:
- Monday to Friday: 8am - 6pm (new claims only)
- Monday to Friday: 9am - 5pm (existing claims only)
- Saturday: 9am - 5pm (new claims only)
- Sunday: closed
- Bank Holidays: 9am - 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.