Contact us about your car insurance
Answer a few questions to help get you to the right place
What do you need help with?
What would you like to know more about?
No Claims Discount, also referred to as NCD for your AXA Car Insurance policy
Upload your No Claims Discount (NCD) proof online
Before uploading your proof, please check it’s:
- In your name as the policyholder - not as a named driver
- Issued by your previous insurer in the UK
- Less than 24 months old (showing the date the policy ended) – the only exception is if you are in the Armed Forces, and you were working overseas
- Earned in the UK on a private car, van (on a single vehicle policy) or motorcycle (you must be at least 22 years old for us to accept this type of proof)
- Earned on a UK or EU license
- Not being used on insurance for another vehicle
If your proof of NCD has been earned on a company car, please check:
- It’s been earned within last 6 months
- That it meets our standard NCD criteria listed above
- It’s on company letter headed paper
- It’s been signed by the director, fleet manager or similar
If we’ve asked you to send proof of your NCD, you can upload this online:
Use our online contact form to submit a query about your No Claims Discount online
To ask a quick question about your NCD, fill out our contact form and we’ll aim to get back to you within 24 hours (excluding Sundays and Bank Holidays).
If you’re contacting us about an AXA Car Insurance policy, please use this form:
You can still get in touch with us:
Not signed up for an online account? Register today.
Visit our Help Hub to find out more about No Claims Discount.
Making policy changes for your AXA Car Insurance policy
Log in to your AXA Account and make a change to your AXA Car Insurance policy online
The quickest and easiest way to make a change, or get a quote for a change to your policy is in your online AXA account – saving you up to £25 in admin fees!
- Change your car
- Update your car details
- Change to or from a private number plate
- Update your address
- Add a new driver
- Update or remove driver details
- Add optional covers
You can make other changes like managing your payments too.
Not signed up for an online account? Register today.
Use our online contact form to submit a query online about making changes to your AXA Car Insurance policy
Got a quick question about making changes to your policy? Fill out our contact form and we’ll aim to get back to you within 24 hours (excluding Sundays and bank holidays).
If you’re contacting us about an AXA Car Insurance policy, please use this form:
You can still get in touch with us:
Not signed up for an online account? Register today.
Visit our Help Hub to find out more about making policy changes.
Need to speak to us? about making a change to your AXA Car Insurance policy
For more support, we’re here to help.
Help Team number for making policy changes
You can call us on:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank holidays: hours vary
Renew your AXA Car Insurance policy
Log in to your AXA Account and renew your AXA Car Insurance policy online
The easiest way to manage your renewal is in your online AXA account. Your renewal invite, including your price will be sent to you at least 21 days before your renewal is due.
- Accept or decline your renewal
- Update your details
- Add or remove optional extras
Not signed up for an online account? Register today.
Use our online contact form and submit a query about renewing your AXA Car Insurance policy online
To ask a question about your renewal, fill out our contact form and we’ll aim to get back to you within 24 hours (excluding Sundays and bank holidays).
If you’re contacting us about an AXA Car Insurance policy, please use this form:
You can still get in touch with us:
Not signed up for an online account? Register today.
Visit our Help Hub to find out more about managing your renewal.
Need to speak to us? about renewing your AXA Car Insurance policy
For more support, we’re here to help.
Help Team number for support with renewing your AXA Car Insurance policy
You can call us on:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank holidays: hours vary
See your AXA Car Insurance policy details
Log in to your AXA Accountto see details of your AXA Car Insurance policy
To find your policy details log in to your online AXA account and go to the ‘Documents’ tab on the homepage. Here you can view, download or print your documents, anytime.
Not signed up for an online account? Register today.
Use our online contact form to submit a query about your AXA Car Insurance policy online
To ask a quick question about your policy, fill out our contact form and we’ll aim to get back to you within 24 hours (excluding Sundays and bank holidays).
If you’re contacting us about an AXA Car Insurance policy, please use this form:
You can still get in touch with us:
Not signed up for an online account? Register today.
Visit our Help Hub to find out more about how to view your policy details.
Need to speak to us? about your AXA Car Insurance policy
For more support, we’re here to help.
Help Team number for support with checking your policy details
You can call us on:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank holidays: hours vary
Quotes for a new AXA Car Insurance policy
Getting a quote for a new policy
The quickest way to get a quote for a new AXA Car Insurance policy is online:
Cancelling your car insurance policy
Speak to us about cancelling your AXA Car Insurance policy
We’re sorry you’re thinking of leaving us - for more support on cancelling your policy, we’re here to help.
Help Team number for cancelling your policy
You can call us on:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank holidays: hours vary
Log in to your AXA Account and cancel your AXA Car Insurance policy online
Not signed up for an online account? Register today.
Use our online contact form to submit a query online about renewing your AXA Car Insurance policy
To ask a quick question about your policy, fill out our contact form and we’ll aim to get back to you within 24 hours (excluding Sundays and bank holidays).
If you’re contacting us about an AXA Car Insurance policy, please use this form:
You can still get in touch with us:
Not signed up for an online account? Register today.
Visit our Help Hub to find out more about cancellations and refunds.
What would you like to know more about?
Making payments for you AXA Car Insurance policy
Log in to your AXA Account and make a payment for your AXA Car Insurance policy online
The quickest way to make a payment is in your online AXA account. If you’ve chosen to pay monthly and want to pay in full, you can do this at any time.
Not signed up for an online account? Register today.
Use our online contact form and submit an enquiry about making a payment on your AXA Car Insurance policy online
To ask a quick question about your payments, fill out our contact form and we’ll aim to get back to you within 24 hours (excluding Sundays and bank holidays). Please note: we can’t take payments through our contact form, but we can answer your queries.
If you’re contacting us about an AXA Car Insurance policy, please use this form:
You can still get in touch with us:
Not signed up for an online account? Register today.
Visit our Help Hub to find out more about making payments.
Need to speak to us? about your AXA Car Insurance policy
For more support, we’re here to help.
Help Team number for making payments for your AXA Car Insurance policy
You can call us on:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: closed
Change payment method for your AXA Car Insurance policy
Log in to your AXA Account and change the payment method for your AXA Car Insurance policy online
The quickest way to change your payment details is in your online AXA account.
Not signed up for an online account? Register today.
Use our online contact form to submit an enquiry online about changing payment method for your AXA Car Insurance policy
To ask a quick question about your payments, fill out our contact form and we’ll aim to get back to you within 24 hours (excluding Sundays and bank holidays).
If you’re contacting us about an AXA Car Insurance policy, please use this form:
You can still get in touch with us:
Not signed up for an online account? Register today.
Visit our Help Hub to find out more about changing payment method.
Need to speak to us? about changing the payment methods for your AXA Car Insurance policy
For more support, we’re here to help.
Help Team number for additional support wuth changing payment method for your AXA Car Insurance policy
You can call us on:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: closed
Missed payment for your AXA Car Insurance policy
Log in to your AXA Account to make a payment for your AXA Car Insurance policy
If you’ve missed a payment and need to update your details or make a payment, the quickest way is in your online AXA account.
Not signed up for an online account? Register today.
Use our online contact form to submit an enquiry online about a missed payment for your AXA Car Insurance policy
To ask a quick question about your payments, fill out our contact form and we’ll aim to get back to you within 24 hours (excluding Sundays and bank holidays). Just to let you know, you can’t pay using our contact form. To make a payment you need to go to your online account or call us.
If you’re contacting us about an AXA Car Insurance policy, please use this form:
You can still get in touch with us:
Not signed up for an online account? Register today.
Visit our Help Hub to find out more about missed payments.
Need to speak to us? about a missed payment for your AXA Car Insurance policy
For more support, we’re here to help.
Help Team number for missed payments for your AXA Car Insurance policy
You can call us on:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: closed
Change payment date for your AXA Car Insurance policy
Log in to your AXA Account and change the payment date for your car insurance policy online
The quickest way to change your payment date is in your online AXA account.
Not signed up for an online account? Register today.
Use our online contact form to submit an enquiry about your AXA Car Insurance payment date online
To ask a quick question about your payments, fill out our contact form and we’ll aim to get back to you within 24 hours (excluding Sundays and bank holidays).
If you’re contacting us about an AXA Car Insurance policy, please use this form:
You can still get in touch with us:
Not signed up for an online account? Register today.
Visit our Help Hub to find out more about changing payment date.
Need to speak to us? about changing the payment date for your AXA Car Insurance policy
For more support, we’re here to help.
Help Team number for changing the date on which you pay for your AXA Car Insurance policy
You can call us on:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: closed
Money worries - Support if you're struggling to pay for your AXA Car Insurance policy
It’s important that you keep up to date with your payments, but we know sometimes things aren’t as simple as that. We’re here to support you as best as we can through financial difficulties.
If you are struggling to keep up with your essential expenses, get in touch with us to talk about your repayment or ways we can support you further.
If you know ahead of time that you’re going to miss a payment, or if you’ve already missed one and are looking to catch up, you can contact us to let us know that as well.
Need to speak to us?about making payments for your AXA Car Insurance policy
For more support, we’re here to help.
Help Team number for additional support if you're struggling to pay for your AXA Car Insurance policy
You can call us on:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: closed
Use our online contact form to submit a query online about additional financial support you may require as an AXA Car Insurance customer
To ask a quick question about your payments, fill out our contact form and we’ll aim to get back to you within 24 hours (excluding Sundays and bank holidays).
If you’re contacting us about an AXA Car Insurance policy, please use this form:
You can still get in touch with us:
Not signed up for an online account? Register today.
Additional resources to help you with your finances
There are also several online resources that can help you with your finances:
What would you like to know more about?
How did you purchase your policy?
Make a car insurance claim
Make a claim onlineon your AXA car insurance policy
You can register most claims online, so there’s no need to call.
- Accidents involving just your own or other vehicles
- Malicious damage
- Damage due to a storm, flood or bad weather
- Damage to your windscreen or windows
- Theft of your car
And for AXA Plus Car Insurance customers:
- Damage due to misfuelling
- Car keys that are lost/stolen
- Theft of your car
Need to speak to us? about making a car insurance claim
If you’d like to speak to us for more claims support, our team are here to help.
Call us on:
If you’re calling from outside of the UK, please call:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
Make a car insurance claim
Make a claim onlineon your AXA car insurance policy
You can register most claims online, so there’s no need to call.
- Accidents involving just your own or other vehicles
- Malicious damage
- Damage due to a storm, flood or bad weather
- Damage to your windscreen or windows
- Theft of your car
And for AXA Plus Car Insurance customers:
- Damage due to misfuelling
- Car keys that are lost/stolen
- Theft of your car
Need to speak to us? about making a car insurance claim
If you’d like to speak to us for more claims support, our team are here to help.
Call us on:
If you’re calling from outside of the UK, please call:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
Make a car insurance claim
Make a claim onlineon your AXA car insurance policy
You can register most claims online, so there’s no need to call.
- Accidents involving just your own or other vehicles
- Malicious damage
- Damage due to a storm, flood or bad weather
- Damage to your windscreen or windows
- Theft of your car
And for AXA Plus Car Insurance customers:
- Damage due to misfuelling
- Car keys that are lost/stolen
- Theft of your car
Need to speak to us? about making a car insurance claim
If you’d like to speak to us for more claims support, our team are here to help.
Call us on:
If you’re calling from outside of the UK, please call:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: 9am to 4pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
How did you purchase your policy?
Updates for exisiting car insurance claims
Log in to your AXA Account and check the status of your exisiting car insurance claim online
The quickest and easiest way to get updates on any existing claims is in your online AXA account.
- Liability status (who is decided as being at fault)
- Payments made to you and on your claim
- Your excess details
- View information on our partners
- Track repair process if Vizion are used for your repairs
- Settlement information
Need to speak to us? about an existing car insurance claim
If you need more support, our claims team are here to help.
Call us on
We’re here to take your call:
- Monday to Friday: 9am to 5pm
Updates for exisiting car insurance claims
Log in to your AXA Account and check the status of your exisiting car insurance claim online
The quickest and easiest way to get updates on any existing claims is in your online AXA account.
- Liability status (who is decided as being at fault)
- Payments made to you and on your claim
- Your excess details
- View information on our partners
- Track repair process if Vizion are used for your repairs
- Settlement information
Need to speak to us? about an existing car insurance claim
If you need more support, our claims team are here to help.
Call us on
We’re here to take your call:
- Monday to Friday: 9am to 5pm
Windscreen or window damage
Book repair of your car's windscreen or arrange a replacement
If you've got comprehensive cover then damage to your car's windscreen or windows is included with your policy.
Make a claim for repair or replacement of chipped, cracked or broken glass with Autoglass:
Need to speak to Autoglass? about replacing or repairing your car windscreen
If you need more support, Autoglass will be there to help.
Autoglass Help Team number to arrange a replacement of repair of you car's windscreen
Call Autoglass on:
What would you like to know more about?
Power of attorney
This is a legal document that lets a person choose one or more people to act on their behalf, if they’re unable to – e.g. to deal with banks, utilities and insurance.
To record a Power of Attorney with us, you’ll need to send:
- A certified copy of the document
- Proof of the attorney(s) identity
- Policy numbers of the policies they have with us
Please send to help@axainsurance.com.
You can also use a lasting power of attorney, all we’d need is your access code to view your documents. For more information on how to get an access code, visit the government website.
If we need anything else from you, we’ll be in touch.
We’ll continue to send documents to the policyholder (such as renewal invites), unless you tell us otherwise.
Need to speak to us? about power of attorney for an AXA Car Insurancy policy
For more support, our team are here to help.
Power of attorney Help Team number
You can call us on:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank holidays: hours vary
Trusted alternative contact
If you’re finding it difficult to talk to with us, we can speak with someone else on your behalf if you would prefer. We call this a trusted alternative contact.
An alternative contact is someone that you as the policyholder can nominate to act on your behalf. This contact is authorised to talk to us on your behalf if, for any reason, you are unable to. They can discuss your policy, any claims and can make changes on your behalf - the only thing they can’t do is cancel the policy, as we’ll still need to speak to the policyholder for that.
The quickest way to add a trusted contact is in your online account:
Not signed up for an online account? Register today.
Need to speak to us? about a trusted alternative contact
For more support, our team are here to help.
Trusted alternative contact Help Team number
You can call us on:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank holidays: hours vary
Use our online contact form to submit a query online about adding a trusted alternative contact to your AXA Car Insurance policy
If you don’t want to call us, fill out our online contact form and we’ll aim to get back to you within 24 hours (excluding Sundays and bank holidays).
If you’re contacting us about an AXA Car Insurance policy, please use this form:
You can still get in touch with us:
Not signed up for an online account? Register today.
Visit our Help Hub to find out more about adding a trusted alternative contact.
Alternative document format for your AXA Car Insurance policy
If you’re blind, have a visual impairment or are partially sighted, we can provide any AXA document in Braille, large font or audio versions. If you’d like your documents in Braille, large font or audio please get in touch by emailing help@axainsurance.com or by calling us on 0330 024 1158.
There’s no charge for these documents and once requested, we’ll aim to send them to you within 14 working days.
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank holidays: hours vary
Support for AXA Car Insurance policies following a bereavement
We’re sorry to hear about this. We’re here to make getting in touch with us as easy as possible.
Need to speak to us? about an AXA Car Insurance policy following a bereavement
Our team are here to help.
Help Team number for support regarding an AXA Car Insurance policy following a bereavement
You can call us on:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank holidays: hours vary
Use our online contact form to submit an online query about an AXA Car Insurance policy following a bereavement
If you don’t want to call us, fill out our online contact form and we’ll aim to get back to you within 24 hours (excluding Sundays and Bank Holidays).
If you’d like to cancel the AXA Car Insurance policy following a bereavement
Anyone associated with the policy holder, including family, friends and neighbours, can cancel the policy. There will be no cancellation fees when cancelling. However, we can only give policy information to the policy holder’s spouse or partner, next of kin, executor or alternative contact on the policy.
If you’d like to keep the AXA Car Insurance policy following a bereavement
We can keep your cover running until the renewal date, as long as there’s at least one named driver on the policy that will carry on using the car. However, no changes can be made to the policy, like adding another driver.
We can keep the policy in place for 30 days to give you time to sell the car or arrange other cover.
You’ll be asked a few questions when you get in touch with us, but we aim to make the process as easy as possible, as we understand it may be a difficult time.
Money worries - Support if you're struggling to pay for your AXA Car Insurance policy
It’s important that you keep up to date with your payments, but we know sometimes things aren’t as simple as that. We’re here to support you as best as we can through financial difficulties.
If you are struggling to keep up with your essential expenses, get in touch with us to talk about your repayment or ways we can support you further.
If you know ahead of time that you’re going to miss a payment, or if you’ve already missed one and are looking to catch up, you can contact us to let us know that as well.
Need to speak to us?about making payments for your AXA Car Insurance policy
For more support, we’re here to help.
Help Team number for additional support if you're struggling to pay for your AXA Car Insurance policy
You can call us on:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: closed
Use our online contact form to submit a query online about additional financial support you may require as an AXA Car Insurance customer
To ask a quick question about your payments, fill out our contact form and we’ll aim to get back to you within 24 hours (excluding Sundays and bank holidays).
If you’re contacting us about an AXA Car Insurance policy, please use this form:
You can still get in touch with us:
Not signed up for an online account? Register today.
Additional resources to help you with your finances
There are also several online resources that can help you with your finances:
General queries about AXA Car Insurance
Use our online contact form to submit a general query online about AXA Car Insurance
To ask a quick question, just fill out our online contact form and we’ll aim to get back to you within 24 hours (excluding Sundays and bank holidays).
If you’re contacting us about an AXA Car Insurance policy, please use this form:
You can still get in touch with us:
Not signed up for an online account? Register today.
Visit our Help Hub to find answers to most common questions.
Need to speak to us? about AXA Car Insurance
For more support, our team are here to help.
Help Team number for general queries about AXA Car Insurance
You can call us on:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank holidays: hours vary
Complaints about AXA Car Insurance
What does your complaint relate to?
General complaints about your AXA Car Insurance policy
Use our online contact form to submit a general complaint about your AXA Car Insurance policy
We’re really sorry to hear that you’re not happy with our service.
To raise a general complaint with us, please fill out our contact form and we’ll aim to get back to you within 5 working days.
If you’re contacting us about an AXA Car Insurance policy, please use this form:
You can still get in touch with us:
Not signed up for an online account? Register today.
Need to speak to us? about a general AXA Car Insurance claims complaint
For more support, our team are here to help.
You can call us on:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank Holidays: hours vary
Complaint about a claim made on your AXA Car Insurance policy
Email our claims complaints team to submit a complaint about a claim for your AXA Car Insurance policy
If you need to make a claims complaint, please email us and we’ll get back to you within 5 working days.
Need to speak to us? about a complaint for a claim made on your AXA Car Insurance policy
For more more support, our team are here to help.
You can call us on:
- Monday to Friday: 9am to 5pm
- Saturday: closed
- Sunday: closed
- Bank Holidays: closed
Have you been in an accident or broken down?
Accident and emergency roadside assistance
Are you currently in the UK?
I'm in the UK and require emergency roadside assistance
I'm currently abroad and require emergency roadside assistance
How did you purchase your breakdown cover?
Breakdown assistance
Are you currently in the UK?
I'm in the UK and require breakdown assistance
You can report your breakdown online using e-Rescue.
Make sure you’ve got your name, home postcode and your policy number. You’ll also need your vehicle registration number – as well as the make, model and colour. We’ll ask you to tell us your current location and what you think the problem with your vehicle is.
Need to speak to us? about a broken down vehicle
For more support, our team are here to help.
You can call us on:
Make sure you’ve got your name, home postcode and your policy number. You’ll also need your vehicle registration number – as well as the make, model and colour. We’ll ask you to tell us your current location and what you think the problem with your vehicle is.
I'm currently abroad and require emergency roadside assistance
You can call us on:
Lines are open 24 hours a day, 7 days a week. AXA Assistance (UK) Limited operates the 24-hour motoring assistance helpline.
Make sure you’ve got your name, home postcode and your policy number. You’ll also need your vehicle registration number – as well as the make, model and colour. We’ll ask you to tell us your current location and what you think the problem with your vehicle is.
Breakdown assistance
Are you currently in the UK?
I'm in the UK and require breakdown assistance
You can report your breakdown online using e-Rescue.
Make sure you’ve got your name, home postcode and your policy number. You’ll also need your vehicle registration number – as well as the make, model and colour. We’ll ask you to tell us your current location and what you think the problem with your vehicle is.
Need to speak to us? about a broken down vehicle
For more support, our team are here to help.
You can call us on:
Make sure you’ve got your name, home postcode and your policy number. You’ll also need your vehicle registration number – as well as the make, model and colour. We’ll ask you to tell us your current location and what you think the problem with your vehicle is.
I'm currently abroad and require breakdown assistance
You can call us on:
Lines are open 24 hours a day, 7 days a week. AXA Assistance (UK) Limited operates the 24-hour motoring assistance helpline.
Make sure you’ve got your name, home postcode and your policy number. You’ll also need your vehicle registration number – as well as the make, model and colour. We’ll ask you to tell us your current location and what you think the problem with your vehicle is.
Contacted by a fraudster or fallen victim to a scam?
Report this to us right away and we’ll take it from here and let you know what to do to stay safe.