Contact us
Car insurance contact us
To get started, just let us know what you’re looking to do. Once we know this we’ll be able to point you in the right direction online, or give you the best number to call.
Pick one of the options to get started:
How would you like to manage your policy?
If you live in Northern Ireland, please contact AXA Northern Ireland.
If you have purchased your insurance policy via a broker, please contact your broker to make a change.
You can make some changes to your policy in your online account. When you make these changes yourself, you won’t have to pay the normal £10 admin fee.
What can I do in my account?
The changes you can make yourself include:
- Change your current car
- Your annual mileage
- What you use your car for (e.g. your commute)
- Changing to a private number plate
- Changing your address
- Updating any driver details on your policy
- Adding an additional driver
- Adding a temporary driver
- Add optional extras, such as No Claims Discount cover
If you need help while you’re making any of these changes, our team are available through live chat.
Need to talk to us?
Still need a hand? Our team are here to help.
Call us
We’re here to take your call:
- Monday to Friday: 8am - 8pm
- Saturday: 9am - 5pm
- Sunday: 9am - 3pm
- Bank Holidays: 9am - 3pm
Please note: you might have wait a while during our busy times. Call us between 8am - 9am or 5pm - 8pm, Tuesday to Thursday, for the shortest wait.
Chat with us on social media
If you choose to contact us by social media, please only share your personal details via private message. Our privacy policy explains how we use your information.
Our social media team are here to help you:
- Monday to Friday: 8am - 8pm
- Saturday: 9am - 5pm
- Sunday: 9am - 3pm
- Bank Holidays: 9am - 3pm
You can view and change your payment details in your online account.
Need to talk to us?
Still need a hand? Our team are here to help.
Call us
We’re here to take your call:
- Monday to Friday: 8am - 8pm
- Saturday: 9am - 5pm
- Sunday: closed
- Bank Holidays: closed
Chat with us on social media
If you choose to contact us by social media, please only share your personal details via private message. Our privacy policy explains how we use your information.
Our social media team are here to help you:
- Monday to Friday: 8am - 8pm
- Saturday: 9am - 5pm
- Sunday: 9am - 3pm
- Bank Holidays: 9am - 3pm
Frequently asked questions
Renew your policy online
We’ll send you a renewal invitation by email at least 21 days before your policy is due to end. Only once you have this can you renew your policy in your online account.
Frequently asked questions
Providing your No Claims Discount
The easiest way to send us proof of your No Claims Discount is by email. When you send this to us, please make sure you include your policy number.
You can also call us
We’re here to take your call:
- Monday to Friday: 8am - 8pm
- Saturday: 9am - 5pm
- Sunday: 9am - 3pm
- Bank Holidays: 9am - 3pm
Need your No Claims Discount proof?
You’ll find proof of your No Claims Discount in your renewal letter. You can also find it in your online account.
Want to know more about No Claims Discounts?
We’ve put together a guide about No Claims Discounts to help you learn more:
- What we need from you
- What happens after submitting your proof
- What happens if you do not send us your proof
We’re sorry to hear you want to cancel your policy. Depending on when you want to cancel your policy, there are different things you’ll need to do.
After you’ve received your renewal letter
You’ll find all the details you need to cancel your policy in your renewal invitation. You can also log in to your online account to find out how to cancel.
Before you've received your renewal letter
You should be able to cancel your policy through your online account. However, we may occasionally need to talk to you before you can cancel your policy (for example, if you have outstanding actions or changes on your account).
Talk to us
Still need a hand? Our team are here to help.
We’re here to take your call:
- Monday to Friday: 8am - 8pm
- Saturday: 9am - 5pm
- Sunday: 9am - 3pm
- Bank Holidays: 9am - 3pm
Please note: you might have wait a while during our busy times. Call us between 8am - 9am or 5pm - 8pm, Tuesday to Thursday, for the shortest wait.
I've been in an accident
If you’re involved in an accident and require emergency roadside assistance, we’re available 24 hours a day.
Please call us on:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am – 5pm
- Saturday: 9am – 5pm
- Sunday: closed
- Bank Holidays: 9am – 4pm
For existing claims, you can call:
- Monday to Friday: 9am – 5pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
To start your claim online, we’ll just need you to answer a few simple questions.
Start a claim
Talk to us
If you’d rather speak to somebody, you can call our team:
Within the UK
Outside the UK
If you’re calling from outside of the UK, please call:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am – 5pm
- Saturday: 9am – 5pm
- Sunday: closed
- Bank Holidays: 9am – 4pm
For existing claims, you can call:
- Monday to Friday: 9am – 5pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
Manage my claims
To start your claim online, we’ll just need you to answer a few simple questions.
Start a claim
Talk to us
If you’d rather speak to somebody, you can call our team:
Within the UK
Outside the UK
If you’re calling from outside of the UK, please call:
If you’re making a new claim, you can call us:
- Monday to Friday: 9am – 5pm
- Saturday: 9am – 5pm
- Sunday: closed
- Bank Holidays: 9am – 4pm
For existing claims, you can call:
- Monday to Friday: 9am – 5pm
Please note: if calling us about an accident outside of our working hours, we’re only able to provide emergency assistance for the recovery of your vehicle if it’s undriveable. If this service isn’t required, please call us during office hours.
Outside of these hours you will be assisted by Auto Rescue Logistics, our recovery partners who will arrange to recover you and your vehicle.
Already started a claim and want an update? Just log in to your online account to get started.
Need to talk to us?
Our team are on hand. Give us a call and we can provide you with an update. Call us on:
We’re here to take your call:
- Monday to Friday: 9am - 5pm
- Saturday: closed
- Sunday: closed
- Bank Holidays: 9am - 4pm
Chipped, cracked or broken windscreen? Just fill in an online form with Autoglass to get this sorted.
Buy car insurance
Please pick one of the following areas:
Car insurance quote
Getting a quote with AXA
Getting an online quote wth us is quick and easy. Already started one? Pick up from where you left off.
Still need help?
Need a hand getting a new or existing quote? Our team are here to help.
Did you get your quote from a comparison website? If so, please make sure you’ve viewed the quote on AXA’s website before calling – it’ll help us get you sorted quickly.
We’re here to take your call:
- Monday to Friday: 8am - 8pm
- Saturday: 9am - 5pm
- Sunday: 9am - 3pm
- Bank Holidays: 9am - 3pm
No Claims Discount (NCD)
Providing your No Claims Discount
By email
The easiest way to send us proof of your No Claims Discount is by email.
By calling us
You can also call us.
We’re here to take your call:
- Monday to Friday: 8am - 8pm
- Saturday: 9am - 5pm
- Sunday: 9am - 3pm
- Bank Holidays: 9am - 3pm
Want to know more about No Claims Discounts?
We’ve put together a guide about No Claims Discounts to help you learn more, including:
- What we need from you
- What happens after submitting your proof
- What happens if you do not send us your proof
Other queries
Need to talk to us?
Sometimes you just need a hand, and we’re here to give you just that.
Call us
We’re here to take your call:
- Monday to Friday: 8am - 8pm
- Saturday: 9am - 5pm
- Sunday: 9am - 3pm
- Bank Holidays: 9am - 3pm
Please note: you might have wait a while during our busy times. Call us between 8am - 9am or 5pm - 8pm, Tuesday to Thursday, for the shortest wait.
Use our contact form
Simply fill in our contact form and our team will email you back.
Chat with us on social media
If you choose to contact us by social media, please only share your personal details via private message. Our privacy policy explains how we use your information.
Our social media team are here to help you:
- Monday to Friday: 8am - 8pm
- Saturday: 9am - 5pm
- Sunday: 9am - 3pm
- Bank Holidays: 9am - 3pm
Breakdown cover
I have breakdown cover
Our helpline is open 24 hours a day to help if you breakdown.
Assistance in the UK
Assistance in Europe
Online breakdown recovery tool
Or you can visit our free, online breakdown recovery tool, e-Rescue, for help.
You’ll need to have breakdown cover with us to use this service. Not got it? Don’t worry, you can get a quote to add it to your policy.
Get breakdown cover
I want breakdown cover
Breakdown cover with AXA gives you that added peace of mind when you need it most.
Benefits of having breakdown cover
Some of the benefits of breakdown cover include:
- Priority for vulnerable customers
- A 24-hour rescue line
- An average recovery time of 50 minutes
- A customer satisfaction score of 4.35 / 5
- e-Rescue online breakdown tool
Get a quote for breakdown cover
Make a complaint
We’re sorry to hear that you’re not happy with our service. You can raise a complaint with our team by through our online contact form. Our team will then email you back.
Contact form
Call us
Or you can call our team:
We’re here to take your call:
- Monday to Friday: 8am - 8pm
- Saturday: 9am - 5pm
- Sunday: 9am - 3pm
- Bank Holidays: 9am - 3pm
We’re sorry to hear that you’re not happy with our service. If you need to make a claims complaint or request an update, please email our team.
Email us
Call us
Alternatively, you can call our team.
We’re here to take your call:
- Monday to Friday: 9am - 5pm
- Saturday: closed
- Sunday: closed
- Bank Holidays: closed