To enable us to help those customers who most urgently need assistance, please use our online tool to register your claim. Unfortunately, we currently cannot accept claims via the phone.

The only exceptions are if you are currently abroad and need to speak to someone, or if you do not have access to the internet. In that case, please do phone us and please bear with us as waiting times may be longer than normal.

For the latest information regarding our opening times, please visit AXA Insurance on Twitter or Facebook.

Exceptional travel advisory notice

As countries respond to the COVID-19 pandemic, including travel and border restrictions, the FCO advises British nationals against all but essential international travel (until at least April 15th). Any country or area may restrict travel without notice. If you live in the UK and are currently travelling abroad, you are strongly advised to return now, where and while there are still commercial routes available. Many airlines are suspending flights and many airports are closing, preventing flights from leaving.

Foreign and Commonwealth Office Logo

I have an upcoming trip

I am currently on a trip

  • The Foreign & Commonwealth Office (FCO) advises British people travelling abroad to return to the UK now, if commercial flights are still available.
  • International travel is becoming very limited as air routes close, land borders close and new restrictions are put in place that prevent flights from leaving.
  • If you’re travelling abroad, you should:
    1. Contact your airline or travel company now
    2. Keep up-to-date with the Government’s travel advice pages
    3. For real-time updates, follow the FCO's embassy or high commision's social media for the country you're in.

I'm looking to buy travel insurance

Making a claim

Things to check before submitting a claim to help us resolve it more swiftly:

Once you’ve completed these and you still have a reason to claim under your travel insurance, please read our instructions on making a claim online.

Time to make a claim

Once you've read the information above and are ready to make a claim under your travel insurance, please click on the following links depending on who you purchased the policy through.

AXA Direct customers

If you have an AXA Direct Travel Insurance policy fill in your claim online.

Other customers

Select the company from the list below that you purchased the insurance from to begin making your claim: