Help and support with your travel insurance

The government has a single red list of countries for coronavirus. Under this scheme you will still be covered to travel to destinations on the red list, providing there is no advice in place from the FCDO against all travel or all but essential travel. You can check the FCDO website for the latest updates. You may be able to claim for cancellation if your destination moves from one level of advice to another in the traffic light system, please check your terms and conditions.

You will not be covered for any event you were aware of when booking your holiday or purchasing your insurance, and there is no valid cover if you fail to provide the required tests and/or documentation required to travel e.g. a negative test result.

For the latest information regarding our opening times, please visit AXA Insurance on the AXA Insurance Twitter page or the AXA Insurance Facebook page.

I have an upcoming trip

Coronavirus travel guidance

Countries may close borders and restrict movement or bring in new quarantine rules with little warning. Check our advice on things to consider and be prepared to stay overseas longer than planned.

Before you return to the UK you must provide your journey and contact details. Also check if you need to self-isolate.

Foreign, Commonwealth and Development Office logo

I need to make a claim

Submitting your claim

Once you've read the information above and are ready to make a claim under your travel insurance, please use the following links depending on who you purchased the policy through.

AXA Direct customers

If you have an AXA Direct Travel Insurance policy fill in your claim online.

Other customers

AXA underwrites numerous insurance products in the UK and globally, so if you need to make a claim please refer to your policy wording for further details.

I am currently on a trip

Customers must check their local restrictions carefully, as travelling either in the UK or overseas while UK Government or Devolved Government restrictions are in place could invalidate your policy. Please see specific guidance for England, Scotland, Wales and Northern Ireland.

The Foreign, Commonwealth & Development Office (FCDO) currently advise that some countries have closed borders, and any country may further restrict travel or bring in new social distancing rules with little warning. Additionally, they may also advise against all or all but essential to some countries or territories. You should check their advice for each country you will visit or transit through.

Their advice is being kept under constant review. Travel disruption is still possible and national control measures may be brought in with little notice, so check the FCDO’s travel guidance for more information.

If you’re currently abroad, you should:

  1. Contact your airline or travel company
  2. Keep up-to-date with the Government’s travel advice pages
  3. For real-time updates, follow the FCDO's embassy or high commision's social media for the country you're in.