How did you purchase your travel insurance policy?
AXA works with a number of partners to underwrite insurance products in the UK and across the world, and each product has its own Customer Service and Claims team.
To ensure you contact the correct team, please select how you purchased your travel insurance policy:
What do you need help with today?
How do I make a travel insurance claim?
Please note AXA Insurance UK no longer provides travel insurance. You can only log a claim directly with AXA if the policy number on your documents begins with 500.
To register your claim online simply log in to your online account and follow the simple steps on the claims page.
If you would prefer to call us, please log into your online account and review your policy wording, where our claims contact telephone numbers are displayed.
Where can I find my policy documents?
You can access your policy documents and certificates in your AXA Account.
Simply log in and select the ‘policy documents’ tab in ‘Your policies’ – you can view or print your policy documents and check your cover, including the wording for the policy you purchased.
Please note AXA Insurance UK no longer provides travel insurance. You can only access your documents online if you purchased a policy direct with AXA and your policy number starts with 500.
I have an annual multi-trip policy. What is the longest I can go on holiday for?
The maximum trip length differs depending on the level of cover you have chosen. Log in to your AXA Account to view your policy documents.
If you know your policy cover level, the maximum trip lengths are:
- Bronze – 30 days
- Silver – 35 days
- Gold – 45 days
How do I make a complaint?
For complaints relating to the handling of your claim or policy please fill in our contact form.
Please note that this form can only be used by customers who purchased a policy direct from AXA and have a policy number that begins with 500.
I have another issue that I need to speak to the customer service team about
Please note AXA Insurance UK no longer provides travel insurance.
If you would like to discuss a lapsed policy that has a policy number beginning 500, please log into your online account and review your policy woriding, where all our contact telephobe numbers are displayed.
Which provider did you purchase your travel insuance through?
Travel insurance purchased through The AA
For queries relating to travel insurance puchased through The AA, please visit The AA website.
Travel insurance purchased through ABTA
For queries relating to travel insurance puchased through ABTA, please visit the ABTA website.
Travel insurance purchased through American Express (AMEX)
For queries relating to travel insurance puchased through American Express (AMEX), please visit the American Express website.
Travel insurance purchased through AXA Health
For queries relating to travel insurance puchased through AXA Health, please see your AXA Health Annual Travel Insurance policy wording.
Travel insurance purchased through Big Blue Cover
For queries relating to travel insurance puchased through Big Blue Cover, please visit the Big Blue Cover website.
Travel insurance purchased through Cedartree
For queries relating to travel insurance puchased through Cedartree, please visit the Cedartree website.
Travel insurance purchased through Co-operative Travel
For queries relating to travel insurance puchased through Co-operative Travel, please visit the Co-operative Travel website.
Travel insurance purchased through Cover For You
For queries relating to travel insurance puchased through Cover For You, please visit the Cover For You website.
Travel insurance purchased through Coverwise
For queries relating to travel insurance puchased through Coverwise, please visit the Coverwise website.
Travel insurance purchased through Eurotunnel Le Shuttle
For queries relating to travel insurance puchased through Eurotunnel Le Shuttle, please visit the Eurotunnel Le Shuttle website.
Travel insurance purchased through Insurefor.com
For queries relating to travel insurance puchased through Insurefor.com, please see the Insurefor.com Frequently Asked Questions document.
Travel insurance purchased through Jet2Insurance
For queries relating to travel insurance puchased through Jet2Insurance, please visit the Jet2Insurance website.
Travel insurance purchased through loveit coverit
For queries relating to travel insurance puchased through loveit coverit, please visit the loverit coverit website.
Travel insurance purchased through Monzo
For queries relating to travel insurance puchased through Monzo, please visit the Monzo website.
Travel insurance purchased through On the Beach
For queries relating to travel insurance puchased through On the Beach, please see the On the Beach Frequently Asked Questions document.
Travel insurance purchased through Puffin Insurance
For queries relating to travel insurance puchased through Puffin Insurance, please visit the Puffin Insurance website.
Travel insurance purchased through Southdowns
For queries relating to travel insurance puchased through Southdowns, please visit the Southdowns website.
Travel insurance purchased through SunWorld
For queries relating to travel insurance puchased through SunWorld, please visit the SunWorld website.
Travel insurance purchased through Tesco Bank
For queries relating to travel insurance puchased through Tesco Bank, please visit the Tesco Bank website.
Travel insurance purchased through TUI
For queries relating to travel insurance puchased through TUI, please visit the TUI website.