How the amount you pay is divided

Home claims

Claims - 55.8%

On average, 56% of all premiums are paid out on claims. Paying claims is at the heart of what we do - that's the single reason you buy insurance, so you can be assured that when you buy with us, that's where the biggest chunk of your premium goes. We paid out over 85% of customers' home insurance claims in the last year.

Home profit

Profit - 5.6%

Every business has to make a profit to exist - we're no different. But the profit we make is less excessive than you might think. The average home insurance premium delivers just 5.6% of profit. That profit means we can keep on protecting you and your home, year after year.

Home premium

Insurance Premium Tax - 10.7%

The Government adds tax to your insurance premium. It's called Insurance Premium Tax, or IPT for short. Unfortunately, this is the one part of your premium we have no control over. However, we do work hard on making sure the Government understands the impact this tax has on customers and to persuade them that 12%* is plenty!

Home expenses

Expenses (inc commission) - 21.3%

It costs to keep the lights on. Like any business, expenses are necessary to keep us running. That's why some of your premium goes towards our employees' salaries and the cost of our offices, as well as investing in the most innovative technologies to make your experience with us as smooth and simple as possible.

Home reinsurance

Reinsurance/ Industry Levies - 6.6%

Like all insurers, we pay into various industry funds that have been set up to protect you, the customer. For instance, the Financial Services Compensation Scheme protects you against an insurer going bust. Also, insurance providers back a scheme called Flood Re to help customers in high flood risk areas secure affordable cover for their homes.

*Calculations based on 2015, 2016 AXA home Insurance Policies. *IPT is 12% on top of your premium but it makes up 10.7% of the overall cost to you. Percentages rounded to the nearest whole number.