Due to increased coronavirus measures announced by the UK Government, we’re making some changes to the way we work to make sure we’re looking after both our people and our customers.

Our phone lines are extremely busy, please don’t call unless it is absolutely necessary. With this in mind:

  • If you’re looking to take out a new car or home policy – please do so online. We aren’t currently accepting new business over the phone so we can prioritise existing customers.
  • If you want to make a claim for travel insurance, please use our online claim form where possible, or only call if you’re currently abroad and need to speak to someone.
  • If you need to make changes to your policy, it’s really quick and easy to do most things online, in your AXA account.
  • If you’ve been affected financially by coronavirus, please call us – we want to help you.

To help protect our people further, our contact hours are reducing over the coming days to 9am-5pm, and for business & landlord insurance 8am-6pm. For more information and frequently asked questions about coronavirus, go to our coronavirus help and support page.

We’ll continue to adapt our processes as the situation evolves. Thank you for your patience.

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The impact of coronavirus

To help answer your questions, here is our latest information on how coronavirus (COVID-19) affects your insurance

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We operate in over 57 countries

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